ABSTRACT
The objectives of this study were to determine the factors that affect the job
Performance of Secretaries in Kaduna Slate, and recommend measures that could be
adopted to improve their Job Performance in Kaduna Stale. The Survey Research
Method was adopted for the study. Data were gathered using questionnaire from a
sample of 173 Secretaries from Government Ministries, Government Parastatals,
Companies, Institutions and Local Governments. Data were analysed using percentage
and chi-square statistical method. Chi-square statistics were used to test the hypotheses
at the 0.05 level of significance. It was found that the majority of male and female
secretaries agreed to the statement that the following factors were necessary for Effective
Job Performance of Secretaries: Prompt Payment of Salary, Job Security, opportunity for
Advancement, Appreciation for work done, Acceptance by Colleagues in the Office, Job
Satisfaction, High Speed in Shorthand, Proficiency in English Language, When Boss
Gives Secretary Free Hand, Office Environment, Attractive Salary, Payment of
Allowances, and Provision of Welfare Services. However, factors like tribalism,
sectionalism and bossy leadership affect the Job Performance of Secretaries negatively.
Table of Content
Chapter One
Introduction
Chapter two
Literature Review
Chapter Three
Research Design and Methodology
Chapter Four
Data Analysis and Interpretation of findings
Chapter Five
Summary of findings
Conclusions
Recommendations
Suggestion for further studies
Implication for classroom instructions
