Explore Project Topics on: Quality service and customer satisfaction: A case study of Nigeria bottling company ibadan

TABLE OF CONTENTS DECLARATION ii APPROVAL ACKNOWLEDGEMENTS iv ABSTRACT TABLE OF CONTENTS vi CHAPTER ONE 1 THE PROBLEM AND ITS SCOPE 1 1.1 Background to the study 1 1.2 Statement of the problem 3 1.3 Purpose of the study 4 1.4 Research objectives 4 1.6 Scope of the study 5 1.6.1 Geographical scope 1.6.2 Theoretical scope 1.6.3 Content scope 1.6.4... Continue Reading

Abstract  The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading

ABSTRACT           This research is used to explore the impact of perceived service quality on customer satisfaction and brand loyalty. The main objective of this study was to identify the service quality offerings of Honeywell Flour Mills Nig. Plc and Lister Flour Mills Ltd to their customers, to ascertain the level of customer’s... Continue Reading

ABSTRACT This research aims to address the quality of services rendered by the University of Benin to her students who could also be regarded as her customers and the level of their satisfaction with the aforementioned services. Particularly, the... Continue Reading

CHAPTER 1 INTRODUCTION 1.1       Background of the Study Nigerian banks in the face of increasing competition are currently facing enormous challenges which have made survival increasingly difficult. To survive and be successful providers of financial services, it is extremely important that the present environment should go with a new... Continue Reading

EXECUTIVE SUMMARY Munchies is a Ghanaian-owned fast-food company, started by Daniel Kwaku Bempah in 2016. The aim of the business was initially to provide Ashesi University students with quality food at wee hours of the night when students are usually hungry, and cannot get food to eat. Since then, the business has evolved into a fully-fledged... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 Background to the study 1.2 Statement of the problem 1.3 Research Question 1.4 Objectives of the study 1.5 Statement of Hypotheses 1.6 Significance of the study 1. 7 Scope and Limitations of the study 1.8 Definition of Operational Terms CHAPTER TWO LITERATURE REVIEW 2.1 Introduction 2.2 Conceptual Framework 2.2.1... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 Background to the study  1.2 Statement of the problem  1.3 Research Question  1.4 Objectives of the study  1.5Statement of Hypotheses  1.6 Significance of the study  1. 7 Scope and Limitations of the study  1.8Definition of Operational Terms  CHAPTER TWO  LITERATURE REVIEW 2.1Introduction  2.2Conceptual... Continue Reading

ABSTRACT This study investigates the impact of strategic HRM practices on organizational performance of Nigeria Bottling Company, Plc Ibadan, Nigeria, as well as examining whether the effectiveness of strategic HRM practices on organizational performance is contingent on organizations’ work place. This research develops a conceptual framework... Continue Reading

ABSTRACT This study investigates the impact of strategic HRM practices on organizational performance of Nigeria Bottling Company, Plc Ibadan, Nigeria, as well as examining whether the effectiveness of strategic HRM practices on organizational performance is contingent on organizations’ work place. This research develops a conceptual framework... Continue Reading

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading

ABSTRACT The role of effect in distribution channel in any organization can not be over emphasized. This is because it assists positively in creating customers satisfaction, since the customer remain the king in any economy. Distribution channel a locust path and route through which product passes or move from the point of production to the point... Continue Reading

INTRODUCTION Today’s competitive market, in almost every category of products and service, is characterized by accelerating change, innovation, and massive amounts of new information, much by changing customer needs significant and customers’ behaviour and market changes happen almost over night change in market preference or technology, which... Continue Reading

INTRODUCTION Today’s competitive market, in almost every category of products and service, is characterized by accelerating change, innovation, and massive amounts of new information, much by changing customer needs significant and customers’ behaviour and market changes happen almost over night change in market preference or technology, which... Continue Reading

  (A study of MTN users in Owerri) ABSTRACT The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the... Continue Reading

  (A study of MTN users in Owerri) ABSTRACT The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the... Continue Reading

TABLE OF CONTENT DECLARETION APPROVAL H DEDICATIONS ACKNOWLEDGEMENT iv ABSTRACT V LIST OF TABLES ix ABBREVIATIONS x CHAPTER ONE 1 1.0 INTRODUCTION si 1.1BACKGROUND OF THE PROBLEM 2 1.2 PROBLEM STATEMENT 2 1.3 OBJECTIVES OF STUDY 3 1.4 THE SPECIFIC OBJECTIVE 3 1.5 RESEARCH QUESTIONS 4 1.6 SIGNIFICANCE OF THE STUDY 5 1.7 SCOPE OF THE STUDY 5 1.7.1... Continue Reading

ABSTRACT With the increasing pressure to remain competitive in this era of globalization, companies are now rethinking of incorporating quality aspects in their operations. This examined the impact of quality management on customer satisfaction at Lweza Clays-Kajjansi. The objectives of this study were to: identify& the quality management... Continue Reading

DELIVERY CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF THE STUDY It is believed that the goal of every organization is to meet the needs and aspirations of its stakeholders. Meeting these needs and aspiration of the stakeholders will not only ensure the survival of the organization but also allow it to... Continue Reading

  CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Total quality management practice is a firm-wide management philosophy of continuously improving the quality of the products/services/processes by focusing on the customers’ needs and expectations to... Continue Reading

Total Quality Management has been proposed to improve customer satisfaction and has received  considerable attention in the recent studies. Despite the recent effort on Total Quality  Management, little work has been done on the effect of TQM on Customer satisfaction in  institutions of higher learning in Kenya. This study sought to establish... Continue Reading

ABSTRACT The aim of the study was to investigate the relationship between Service delivery and Customer satisfaction and establish marketing strategies needed to attain maximum customer satisfaction at Lead Logistics Uganda Limited. In order to achieve this goal the objectives of the study were to investigate the customer service activities... Continue Reading

Abstract The study investigated the effect of audit firms’ service quality on customers’ satisfaction. KPMG, Deloitte, Price water house cooper and Ernst & Young which are the big four audit firms in Nigeria and another four small audit firms namely; Adebola Shobanjo and Company, Daca Consult Limited, Emiabata Lawal and co. Chattered... Continue Reading

Abstract The study investigated the effect of audit firms’ service quality on customers’ satisfaction. KPMG, Deloitte,   Price water house cooper and Ernst & Young   which are the big four   audit firms in Nigeria and another four small audit firms namely; Adebola Shobanjo and Company, Daca Consult Limited, Emiabata Lawal and co. Chattered... Continue Reading

ASSESSMENT OF CUSTOMER SERVICE MANAGEMENT ON COMPANY DEVELOPMENT (A CASE STUDY OF UNITY BANK PLC, UYO) ABSTRACT This research on the topic “Effect of customer services management on company development” seeks to investigate the impacts of customer services practitioners and their corresponding roles in company growths and developments. Eight... Continue Reading

ABSTRACT This research work was aimed at list for creating customer patronage for Bank services. Using Diamond Bank Nig. Plc as the case study.  The study also examined the commitment of the bank towards ensuring a better service and to better advice in the appropriate percentage of the Quality of service to be used so as to increase the... Continue Reading

ABSTRACT This research work was aimed at list for creating customer patronage for Bank services. Using Diamond Bank Nig. Plc as the case study. The study also examined the commitment of the bank towards ensuring a better service and to better advice in the appropriate percentage of the Quality of service to be used so as to increase the customers... Continue Reading

SERVICE QUALITY – A CATALYST FOR CREATING CUSTOMER PATRONAGE FOR BANK SERVICES. A CASE STUDY OF DIAMOND BANK NIGERIA PLC ENUGU MAN BRANCH ENUGU. ABSTRACT This research work was aimed at list for creating customer patronage for Bank services. Using Diamond Bank Nig. Plc as the case study. The study also examined the commitment of the bank towards... Continue Reading

(A STUDY OF NIGERIAN BOTTLING COMPANY PLC) CHAPTER ONE INTRODUCTION 1.1    BACKGROUND TO THE STUDY The purpose of a business is to create and keep customers. If a business successfully creates and keeps customers in a cost effective way, it will make profit while continuing to survive... Continue Reading

ABSTRACT This study examines the nature of employee satisfaction as it relates to customer satisfaction in the road transportation industry in Benin city, Nigeria. Attempt was made to investigate impact of employee satisfaction... Continue Reading