QUALITY MANAGEMENT AND CUSTOMER SATISFACTION IN THE MANUFACTURING SECTOR; THE CASE OF LWEZA CLAYS LTD KAJJANSI

  • Type: Project
  • Department: Purchasing and Supply
  • Project ID: PAS0250
  • Access Fee: ₦5,000 ($14)
  • Pages: 45 Pages
  • Format: Microsoft Word
  • Views: 320
  • Report This work

For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

ABSTRACT

With the increasing pressure to remain competitive in this era of globalization, companies are now rethinking of incorporating quality aspects in their operations. This examined the impact of quality management on customer satisfaction at Lweza Clays-Kajjansi. The objectives of this study were to: identify& the quality management dimensions, assess the benefits of quality management and, to establish the relationship between quality management and customer satisfaction. A descriptive survey design using both qualitative and quantitative approaches was used to collect data. Data was collected using a self-administered questionnaire that was distributed to 80 respondents who participated in this study comprising of employees and customers who made visits to the respective outlets and data was analyzed using frequency counts and percentages with the aim of establishing the relationship between the two variables. Analysis of the variables indicated a significant relationship between quality management and Customer Satisfaction. The researcher recommends that Lweza Clays Ltd management should embark on a training program to equip its employees with relevant knowledge on the importance of quality control in improving the quality of services provided and maximizing client satisfaction while complying with quality service standards.

QUALITY MANAGEMENT AND CUSTOMER SATISFACTION IN THE MANUFACTURING SECTOR; THE CASE OF LWEZA CLAYS LTD KAJJANSI
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
  • Type: Project
  • Department: Purchasing and Supply
  • Project ID: PAS0250
  • Access Fee: ₦5,000 ($14)
  • Pages: 45 Pages
  • Format: Microsoft Word
  • Views: 320
Payment Instruction
Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank GTBANK
gtbank
Account Name Obiaks Business Venture
Account Number 0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)

btc wallet
Copy to clipboard Copy text

500
Leave a comment...

    Details

    Type Project
    Department Purchasing and Supply
    Project ID PAS0250
    Fee ₦5,000 ($14)
    No of Pages 45 Pages
    Format Microsoft Word

    Related Works

    ABSTRACT With the increasing pressure to remain competitive in this era of globalization, companies are now rethinking of incorporating quality aspects in their operations. This examined the impact of quality management on customer satisfaction at Lweza Clays-Kajjansi. The objectives of this study were to: identify& the quality management... Continue Reading
    TABLE OF CONTENTS Table of Contents DECLARATION APPROVAL DEDICATION ACKNOWLEDGEMENT iv TABLE OF CONTENTS v LIST OF TABLES LIST OF FIGURES ix ABSRACT CHAPTER ONE i INTRODUCTION 1 1.1 Background of the Study 1 1.2 Statement of the Problem 2 1.3. General Objective 2 1.3.1 Research Objectives 3 1.4 Research Objectives 3 1.5 Scope of the study 3 1.5.1... Continue Reading
    TABLE OF CONTENTS DECLARATION ........................................................................................................................... .i APPROVAL .................................................................................................................................. ii DEDICATION... Continue Reading
      CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Total quality management practice is a firm-wide management philosophy of continuously improving the quality of the products/services/processes by focusing on the customers’ needs and expectations to... Continue Reading
    Total Quality Management has been proposed to improve customer satisfaction and has received  considerable attention in the recent studies. Despite the recent effort on Total Quality  Management, little work has been done on the effect of TQM on Customer satisfaction in  institutions of higher learning in Kenya. This study sought to establish... Continue Reading
    Abstract  The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading
    ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading
    TABLE OF CONTENTS DECLARATION ii APPROVAL ACKNOWLEDGEMENTS iv ABSTRACT TABLE OF CONTENTS vi CHAPTER ONE 1 THE PROBLEM AND ITS SCOPE 1 1.1 Background to the study 1 1.2 Statement of the problem 3 1.3 Purpose of the study 4 1.4 Research objectives 4 1.6 Scope of the study 5 1.6.1 Geographical scope 1.6.2 Theoretical scope 1.6.3 Content scope 1.6.4... Continue Reading
    ABSTRACT The research work looks at the Application Total Quality Management Techniques in the manufacturing sector of Nigerian Economy, a case study of Emenite Ltd Emene Enugu. Questionnaire were distributed randomly to staffs of Emenite in other to obtain information necessary to answer the three (3) hypotheses questions.  The data obtained... Continue Reading
    APPLICATION OF TOTAL QUALITY MANAGEMENT TECHNIQUES THE MANUFACTURING SECTOR OF NIGERIA ECONOMY (A CASE STUDY OF EMENITE LTD, EMENE, ENUGU) ABSTRACT The research work looks at the Application Total Quality Management Techniques in the manufacturing sector of Nigerian Economy, a case study of Emenite Ltd Emene Enugu. Questionnaire were distributed... Continue Reading
    Call Us
    whatsappWhatsApp Us