THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA

(Banking and Finance Project Topics & Materials)

Type: Project
Department: Banking and Finance
Project ID: BFN1746
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Pages: 64 Pages
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THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA (A study of MTN users in Owerri)

ABSTRACT

The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the instrument of data collection. The data collected were presented in tables and analyzed using simple percentage and ANOVA. The result review that MTN does not provide the needed service. That their service is characterized with network fluctuations, high calls charges and unnecessary SMS. It was recommended that MTN and other Telecommunications companies should provide the needed service to achieve customer satisfaction in Nigeria.

THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA

For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Type: Project
Department: Banking and Finance
Project ID: BFN1746
Access Fee: ₦5,000 ($14)
Pages: 64 Pages
Format: Microsoft Word
Views: 154

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