The ambulance services industry in the country is very competitive, and most of the companies in the industry are facing service delivery challenges. This study analyzed the association between relationship marketing and sustainable competitive advantage in AMREF Flying Doctors, Nairobi. The specific objectives of the study included; ... Continue Reading
Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of developing... Continue Reading
In keeping with the advancement in technology, savings and credit cooperative societies have in the recent past undergone major technological leaps in the provision of banking services by adoption of mobile banking technology. This model of banking was particularly useful in providing efficiency and accessibility of banking services without the... Continue Reading
Philanthropic Corporate Social Responsibility (CSR) as a common business practice has only recently established a foothold in developing countries. Every business takes birth, survives and grows with the consent and co-operation with the society. The society provides inputs to the business and accepts its outputs. Naturally the business owes... Continue Reading
The role of financial service accessibility as a growth strategy at equity bank has received considerable attention in the last twenty five years showing effective connection. The specific objective therefore was to assess and determine how financial institutional factors, financial structure, collateral requirements, and awareness of funding... Continue Reading
Participation is a process through which stakeholders’ input and share control over development initiatives, decisions and resources which affect them. The concept of public participation in the budgeting process has been extensively examined by scholars. Various scholars are all in agreement that participation of stakeholders in the budgeting... Continue Reading
E-health is emerging as one of the most important paradigms of healthcare management due to its significant potential to deliver cost-effective, quality health care, and spending on ehealth systems by governments and development partners. Consequently, the usage of ehealth systems is increasing worldwide. However, E-Health adoption remain low in... Continue Reading
Change is an inevitable part of any growing industry. The forces of change are brought about by the political, social, technological, economic and legal environment in which all organizations operate in. The study therefore sought to investigate the effect of organizational culture on change management in county government of Nakuru Kenya. More... Continue Reading
The International Labour Organization estimates that, globally, about 2.2 million people die annually from occupational accidents and diseases another 270 million suffer from serious non-fatal injuries while 160 million fall ill for shorter or longer periods from work-related causes. The estimated costs of occupational accidents and occupational... Continue Reading
Most capital structure studies to date are based on data from developed countries’ firms and very few studies provide evidence from developing countries. Capital structure of Microfinance banks in Kenya has not been investigated; there is no clear understanding on how microfinance banks construct their capital structure and what internal... Continue Reading
Public private partnerships (PPP) are pursued to leverage knowledge, resources, and capabilities to achieve public goals. Despite its strategic role in enhancing optimal benefits of PPPs, synergy is a developing concept in most of the PPPs in developing economies, Kenya included which largely remains untested coupled with lack of models to... Continue Reading
Projects are undertaken with the end goal of getting completed someday. Project completion is a collective responsibility among the parties involved. The dilemma and struggle for project completion is a concern in the 21st century. The study intended to find out possible effect of scope changes on project completion among road construction... Continue Reading
There has been a renewed interest on the role of the boards in the performance of an organization due to various corporate scandals and failures. Corporate governance affects organizations‟ performance as organizations with better corporate governance guarantee increased shareholder wealth and limit the risk of the investment. The study analyzed... Continue Reading
Leadership has the ability to bring a vision into reality by making swift decisions and inspiring others. Leadership is guiding people and the company in the right direction through empowerment and inspiration, objectively enabling people to achieve organizational goals, whereas management is a set of processes that help the company to be... Continue Reading
The telecommunication sector plays a critical role in communication, contributing to the Gross Domestic Product (GDP), creation of economic opportunities through mobile money agents, facilitating economic activities, facilitating the provision of mobile money and internet services. The firm performance of the telecommunication companies are... Continue Reading
The ambulance services industry in the country is very competitive, and most of the companies in the industry are facing service delivery challenges. This study analyzed the association between relationship marketing and sustainable competitive advantage in AMREF Flying Doctors, Nairobi. The specific objectives of the study included; determining... Continue Reading
Working capital management entails the relationship between a firm's current assets and its current liabilities and it plays an integral role in financial decision making. It involves the management of the most liquid resources of the firm which includes cash and cash equivalents, Inventories and trade and other receivables. Majority of firms do... Continue Reading
A Sacco society is defined as a user-owed, user-controlled business that distributes benefits based on patronage. Direct government regulation of Saccos came about through legislation enacted by the Kenyan parliament, the Sacco Act of 2008. The regulations were necessitated by the need to give proper structures and prudential standards to Saccos... Continue Reading
Water is an important natural resource, indispensable for life and also the backbone of growth and prosperity for mankind. Kenya is a water scarce country with renewable fresh water per capita at 647m 3 against the United Nations recommended minimum of 1,000m 3 . Despite the efforts made by the Government of Kenya,... Continue Reading
Internal control plays an important role in preventing and detecting fraud and protecting the organization's resources, both physical and intangible but fraud is still reported. At the organizational level, internal control objectives relate to the reliability of financial reporting, timely feedback on the achievement of operational or... Continue Reading
Since independence, Kenya’s banking sector has continued to grow particularly in regard to inclusiveness, efficiency, and stability. However, in the recent past, the sector has witnessed a number of challenges manifesting in some commercial banks posting losses while others collapsing. Organizational alignment as an important factor can... Continue Reading
Since the 1990s, poverty reduction has taken priority at both national and international development levels. Within this framework, various initiatives have been taken. Microfinance has caught the attention of many Aid donors, Non-Governmental Organizations and Governments as an effective tool for poverty reduction. The successful use of... Continue Reading
ABSTRACT It is generally perceived that there is diversity in the workforce of any endeavor, be it business, government, or common society. This study therefore tries to discover the impact of workforce diversity on organizational performance in cross river state in Nigeria for the study. We utilized the Blau's1977 list of heterogeneity to gauge... Continue Reading
The purpose of this study was to investigate the effect of school culture on leading strategic change in public secondary schools especially in Nakuru Sub-County. The specific objectives were to examine the effect of goal orientation, find out the effect of team orientation, assess the effect of customer orientation, and evaluate the effect... Continue Reading
There has been unprecedented competition in the financial sector particularly amongst commercial banks. This trend has persuaded banks to be more innovative in order to remain relevant in the sector. One of the key innovations is the introduction of agency banking in the industry. Since the inception of the same in 2010, it has not been... Continue Reading