THE EFFECT OF SUPPLY CHAIN MANAGEMENT ON THE PERFORMANCE OF FIRMS. A CASE STUDY OF NICE HOUSE OF PLASTICS

TABLE OF CONTENTS

ACKNOWLEDGEMENT

APPROVAL

DEDICATION

LIST

DECLARATION

OF ACRONYMS

.

LIST OF TABLES

TABLE OF CONTENTS

ABSTRACT

CHAPTER ONE 1

GENERAL INTRODUCTION 1

I .0 Introduction

.1 Background of the study

1 .2 Statement of the Problem 3

1 .3 Objectives of the study 4

.3. 1 General Objective 4

1.3.2 Specific Objectives 4

1.4 Research Questions 4

1.5 Scope of the study 4

1.5.1 Subject scope 4

1 .5.2 Geographical Scope s

1.5.3 Time Scope 5

1.6 Significance of the study 5

1 .7 Conceptual frame work 6

CHAPTER TWO 7

LITERATURE REVIEW 7

2.0 Introduction

2.1 Theoretical Review 7

2.1.1 Resource Based View 7

2.2.2 Systems Theory 7

2.2.3 The Principal-Agent Theory (PAT) 8

2.2 Actual Review 9

VII

2.2.1 The Influence of Information Management on Operational Efficiency in a Firm 9

2.2.2 The Relationship between Logistics Management and Firm’s Productivity 10

2.2.3 The Relationship between Relationship Management on Market Performance of a Firm.

14

2.2.4 The Effect of Supply Chain Management on the Performance of Firms 1 5

CHAPTER THREE 17

METHODOLOGY 17

3.0 Introduction 7

3.1 Research Design 17

3.2 Population of the study 17

3.3 Sample Size 17

3.5 Sampling Techniques 18

3.6 Sources of data 18

3.6.1 Primary Data 18

3.6.2 Secondary Data 18

3.7 Data collection Methods and Instruments 18

3.7.1 Interview Guide 19

3.7.2 Questionnaires I~)

3.8 Data Analysis 19

3.9 Data Quality Control 19

3. 10 Research Procedure 20

3.11 Research Ethical Consideration 20

3.12 Limitations of Research 20

CHAPTER FOUR 22

PRESENTATION, ANALYSIS AND INTERPRETATION OF FINDINGS 22

4.0 Introduction 22

4.1 Background information of the respondents 22

4.2The influence of information management on operational efficiency at Nice I-lousing of

Plastics 24

4.3The relationship between logistics managem’ rt a d productivity at Nice llouse of Plastics

27

yin

4.4The impact of relationship management on market performance at Nice House of Plastics

a

CHAPTER FIVE 35

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS 35

5.0 Introduction 35

5.1 Summary of findings 35

5.1.1 The influence of information management on operational efficiency at Nice Housing of

Plastics

5.1.2 The relationship between logistics management and productivity at Nice House at

Plastics 36

5.1 .3 The impact of relationship management on market performance at Nice House of

Plastics 36

5.2 Conclusions 37

5.3 Recommendations 37

REFERENCES 39

APPENDICES 42