Declaration
Approval
Dedication
Acknowledgements
List of abbreviations
List of tables
List of figures
Abstract
CHAPTER ONE
INTRODUCTION
1.1 Introduction
1.2 Statement of the Problem
1.3 Purpose of the study
1.4 Objectives of the study
1.5 Research Questions
1.6 Scope of the study
1.7 Significance of the study
1.8 Conceptual Framework
CHAPTER TWO
LITERATURE REVIEW
TABLE OF CONTENTS
ii
iii
iv
V
vii
ix
X
xi
1
1
3
4
4
4
4
5
5
7
2.1
2.2
2.3
Introduction 7
Key Concepts of Supply Chain Management and Quality Assurance 8
Goals of Supply Chain Management
2.4 Types of Supply Chain Management
2.5 Classification of Supply Chain
2.6 Characteristics of Supply Chain Management
2.7 Activities in Supply Chain Management
2.8 The Key Supply Chain Process
2.9 Quality Assurance
VI
10
11
12
13
14
18
22
CHAPTER THREE
METHODOLOGY
3.1 Introduction
3.2 Research design
3.3 Survey Population
3.4 Sampling
3.5 Sources of Data
3.6 Data Collection Instruments
3.7 Data Processing and Analysis
3.8 Data Analysis
3.9 Limitations of the study
CHAPTER FOUR
PRESENTATION OF RESUl TS AND DISCUSSION
4.1 Introduction
4.2 General Information of the Distributed Questionnaires
4.1 Background information
4.2 Motivation strategies
4.3 Impacts/ effects of motivation on staff performance
4.4 Challenges facing motivation in SBU city branch
4.5 Conclusion
CHAPTER FIVE
27
27
27
28
29
29
30
31
32
33
33
34
29
33
36
39
41
SUMMARY, OF THE FINDINGS CONCLUSIONS AND RECOMMENDATIONS
5.1 Introduction 46
5.2 Summary of the Findings
5.3 Conclusion
5.4 Recommendations
5.5 Areas for further Research
References
APPENDICES
Appendix 1: Questionnaires
ABSTRACT The research study was conducted to find out the effect of supply chain management on quality assurance in an organization, taking a case study of UBOS Headquarters. The study was to examine the effect supply chain management on quality of the products or service results in UBOS organization. It had the following specific objectives; (i) Examine the causes of poor flows of funds from government to donors; (ii) Identify whether there is SCM at UBOS; (iii) Identify the process involved in the SCM to suggest relevant solutions that can address the challenges and short comings of SCM at UBOS. Different methods were used to collect data; these included questionnaires, interview guides and observation. These were later edited, coded, classified, tabulated, and analyzed. The sample population was selected using stratified sampling. According to the research, the findings reveal that the staff in the organization understands the importance of SCM in relation to quality assurance and performance of the organization. The researcher then recommended the companies can improve their competitive advantage maintaining continuous supply chain. Management should lay foundation for increasing on income to produce additional products or services. Management should also streamline financial management and administrative systems and procedures to meet the requirement of basket funding modalities.
