ABSTRACT Organizations are employing various strategies to increase the motivation and morale levels of their human capital at their disposal to enhance their work experience. This study assessed the effects of motivation on employee morale at Mass Telecom Innovation (MTI) Ghana limited, a technology infrastructure management firm in Ghana. The study specifically examined the levels of employee morale in the company, the factors that influence employee morale and the relationship between motivation and employee morale. A descriptive survey design was adopted, and convenience sampling was used to select forty-six (46) employees of MTI Ghana to participate in the study. Data was obtained using structured questionnaires designed by the researcher. Data obtained was subjected to both descriptive and inferential analysis using the Statistical Package for Social Scientists (SPSS) version 24. It was found out that the general level of employee morale in the company is moderate or fair. The moderate level of morale at MTI Ghana is the result of a mix of organisational and personal factors. Specifically, workers’ relationship with other employees, management’s leadership style and the work environment were perceived as the organisational factors that influenced motivation significantly. The most popular motivation strategies used in the organisation include salary enhancement, fringe benefits and promotions. Whilst all the various motivation strategies used in the organisation influence employee morale to a certain extent. Training and development were realized to be the motivation factor that influences employee morale most. A correlation analysis of findings revealed that the relationship between motivation and employee morale was not statistically significant. The study concludes that the moderate level of morale shows that there is a sense of identification and camaraderie in the organisation but this feeling is not as strong as one would expect.
