THE EFFECT OF I.T. ILLITERACY ON EMPLOYEE PERFORMANCE A CASE STUDY OF TANZANIA PORTS AUTHORITY

  • Type: Project
  • Department: Human Resource Management
  • Project ID: HRM0183
  • Access Fee: ₦5,000 ($14)
  • Pages: 59 Pages
  • Format: Microsoft Word
  • Views: 158
  • Report This work

For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

TABLE OF CONTENTS

Front page ............................................................................................... .i

Declaration ............................................................................................. .ii

Approval ................................................................................................ .iii

Dedication ............................................................................................. .iv

Acl{nowledgement .................................................................................... v

Table of contents ..................................................................................... vi

List of abbreviations ............................................................................... vii

List of tables ........................................................................................... ix

Abstract .................................................................................................. x

CHAPTER ONE ...................................................................................... . 1

1.0 Introduction ...................................................................................... 1

1.1 Background of the study ..................................................................... 1

1.2 Overview of Tanzania Port Authority .................................................... 2

1.3 Statement of the Problem .................................................................... 3

1.4 General Objectives .............................................................................. 4

1.5 Specific Objectives ............................................................................. . 4

1.6 Research Questions ............................................................................ 4

1.7 Scope of the study .............................................................................. 4

1.8 Significance of the study .................................................................... .4

1. 9 Theoretical and Conceptual Framework. .............................................. 5

CHAPTER TWO ....................................................................................... 7

LITERATURE REVIEW ........................................................................... . 7

vi

2.0 Introduction ....................................................................................... 7

2.1 Information Technology ...................................................................... 7

2.2 Information Technology Literacy .......................................................... 8

2.3 How information technoiogy illiteracy affects work performance of

employees .............................................................................................. 10

2.4 The role of information communication technology .......................... 11

2.5 The challenges facing the use of information and communication

technology ............................................................................................. 13

2.5 Other literature on the subject .......................................................... 14

CHAPTER THREE ................................................................................ . 17

RESEARCH METHODOLOGY ............................................................ .... 17

3.0 Introduction ..................................................................................... 17

3. 1 Research Design ............................................................................... 17

3.2 Study Area ....................................................................................... 17

3.3 Target population ............................................................................. 17

3.4 Sample size ...................................................................................... 18

3.5 Data collection Methods .................................................................... 18

3.6 Procedure ........................................................................................ 19

3. 7 Data processing and analysis ............................................................ 19

3.8 Limitations of the study .................................................................... 19

CHAPTER FOUR .................................................................................. . 20

PRESENTATION, ANALYSIS AND DISCUSSION OF THE FINDINGS ........ 20

4.0 Introduction ..................................................................................... 20

vii

4.1 Social Demographic Characteristics ..................................................... 20

4.1.1 Age of the respondents ..................................................................... 20

4.1.2 Marital Status of the respondents .................................................. 20

4.1.3 Sex of the respondents ..................................................................... 21

4.1.4 Educational status of the respondents .............................................. 22

4.2: The extent of information technology illiteracy in the organization ...... 23

4 .3 How Information Technology illiteracy affect work performance of

employees .............................................................................................. 24

4.4 How management can solve the LT illiteracy levels at the organization.26

CHAPTER FIVE ....................................................................................... . 29

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS ................... ....... 29

5.0 Introduction ........................................................................................ 29

5.1 Stimmary ............................................................................................ 29

5.2 Conclusion ....................................................................................... 30

5.3 Recommendations ........................................................................... 30

5.4 Areas for further research ................................................................. 32

REFERENCES ...................................................................................... . 34

APPENDICES ..................................................................................... . 36

APPENDIX A: RESEARCH TIME SCHEDULE ....................................... .. 36

APPENDIX B: BUDGET OF STUDY ........................................................ 37

APPENDIX C: QUESTIONAIRE .. ............................................................... 38

APPENDIX D: MAP OF TANZANIA ........................................................ .45

ABSTRACT The research was conducted in Tanzania Port Authority on the topic "effect of I.T illiteracy on employee performance". The total percentage of the respondents was 60 in which there were; 10 administrators, 15 finance, marketing accountants, 20 human resource managers, and 15 support officials. The findings were guided by research question of the study. The first research question sought to find out the the extent of information technology illiteracy in the organization and the study findings revealed that; Very high, high, low, and very low were the answers given by the respondents. The second research question sought to find out how information technology illiteracy affect work performance of employees in Tanzania Port Authority and the findings revealed that; Decreased productivity, increased employee turnover, decreased efficiency, and increased supervision were the answers give by the respondents. The third research question sought to find out how management of Tanzania Port Authority can solve the illiteracy levels at the organization and the study findings revealed that; Training of employees, recruitment of only workers with LT knowledge, hiring of workers, and provision of free computers to employees were the answers given by the respondents. Chapter one of study of this research consisted of background of the study, statement of the problem, objectives of the study, research questions, scope of the study, ad significance of the study. Chapter two consisted of review related to the research topic of study. Chapter three is the methodology of the study. Chapter four is the presentation, analysis and discussion of the findings. Chapter five is included the summary of the study, conclusions of the study, recommendations of the study and areas for further research.

THE EFFECT OF I.T. ILLITERACY ON EMPLOYEE PERFORMANCE A CASE STUDY OF TANZANIA PORTS AUTHORITY
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
  • Type: Project
  • Department: Human Resource Management
  • Project ID: HRM0183
  • Access Fee: ₦5,000 ($14)
  • Pages: 59 Pages
  • Format: Microsoft Word
  • Views: 158
Payment Instruction
Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank GTBANK
gtbank
Account Name Obiaks Business Venture
Account Number 0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)

btc wallet
Copy to clipboard Copy text

500
Leave a comment...

    Details

    Type Project
    Department Human Resource Management
    Project ID HRM0183
    Fee ₦5,000 ($14)
    No of Pages 59 Pages
    Format Microsoft Word

    Related Works

    TABLE OF CONTENTS Front page ............................................................................................... .i Declaration ............................................................................................. .ii Approval ................................................................................................ .iii... Continue Reading
    TABLE OF CONTENTS DECLARATION ................................................................................................................ i DEDICATION ................................................................................................................. iii AKNOWLEDGEMENT... Continue Reading
    TABLE OF CONTENTS DECLARATION ............................................................................................................. .i APPROVAL ................................................................................................................... ii DEDICATION... Continue Reading
    Table of Contents COVER PAGE Declarations ................................................................................................... .ii Approval. ..................................................................................................... .iii Dedication... Continue Reading
    The study was conducted on the effect of recruitment and selection on employee performance. The study was conducted so as to provide an alternative to the to the already existing applied techniques in methods of recruitment and selection. It was this situation that stimulated the researcher to under take the study on the relationship between... Continue Reading
    ABSRACT The quality of Human Resource is an asset to any organization and as a result Training has become an issue that has to be faced by every organization. The amount, and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new markets or new... Continue Reading
    ABSRACT The quality of Human Resource is an asset to any organization and as a result Training has become an issue that has to be faced by every organization. The amount, and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new markets or new... Continue Reading
    THE CHALLENGES FACING THE CORPORATION (A CASE STUDY OF NIGERIAN PORTS AUTHORITY PLC) ABSTRACT This researches the challenges facing the internal auditors in public corporation.A case study of Nigerian Port Authority, Lagos is impartial fulfilment of the condition for the award of Higher National Diploma in Accountancy. It contains useful... Continue Reading
    ABSTRACT The main challenge facing the Kenya Ports Authority is how to effectively and efficiently pursue its goals in order to be able to fully execute its key mandate of being open to Eastern and central Africa. The cha11enge with the managers is to strategica11y plan for an action that works best for any given situation. As a result, the... Continue Reading
    The study 'The impact of communication on employee peiformance' was conducted to determine the relationship between conununication and employee performance in Barclays Bank, Tanzania. The study sought to determine objectively; to establish the relationship between conununication and performance of employees in Barclays Bank, Tanzania, to examine... Continue Reading
    Call Us
    Get this work
    whatsappWhatsApp Us