Table of Contents
COVER PAGE
Declarations ................................................................................................... .ii
Approval. ..................................................................................................... .iii
Dedication ..................................................................................................... .iv
Acknowledgement ............................................................................................. v
Abstract ......................................................................................................... vi
List of tables .................................................................................................. vii
List of figures ................................................................................................. .ix
Table of contents ............................................................................................... x
CHAPTER ONE
1.0. Introduction ............................................................................................. 1
1.1 Background of the study .................................................................................. 1
1.2 Statement of the problem ................................................................................. 3
1.3 Purpose of the study ....................................................................................... 4
1.4 Objectives of the study .................................................................................... 4
1.5 Research Questions ....................................................................................... 4
1.6 Scope of study .............................................................................................. 5
1.7 Significance of the study ................................................................................. 5
1.8 Conceptual framework .................................................................................... 6
1. 9 limitations of the study .................................................................................... 7
ix
CHAPTER TWO
LITERATURE REVIEW
2.0 Introduction ................................................................................................................................ 8
2.1 Strategy and Organizational Change ......................................................................................... 8
2.2 Market (economic) forces and Organizational change ............................................. 10
2.3 Technological forces and organizational change ..................................................................... 10
2.4 Social and political forces and organizational change .............................................. 12
2.5 Behavioral force and organizational change ......................................................... 12
2.6 process forces and organizational change ............................................................ 14
2.7 Review/conclusion ....................................................................................... 15
CHAPTER THREE
METHODOLOGY
3.0 Introduction .............................................................................................................................. 16
3.1 Research design .......................................................................................... 16
3.2 Study population ......................................................................................... 16
3.3 Sampling design and size ............................................................................... 16
3.3.1 Sampling design ....................................................................................... 16
3.3.2 Sampling size .......................................................................................... 17
3.4 Data sources, collection and analysis ............................................................... 17
3.4.1 Data source ............................................................................................................................ 17
3.4.2 Data collection method and instrument ................................................................. 18
X
3 .4.2.1 Questionnaire method ........................................................................................................ 18
3.4.3 Data processing and analysis ................................................................................................ 18
CHAPTER FOUR
DATA ANALYSIS, INTERPRETATION AND PRESENTATION.
4.0 Introduction ............................................................................................... 19
4.1 Characteristics of respondents ................................................................................................. 19
4.1.1 Classification of Respondents designations ........................................................ 19
4.1.2 Classification of Respondents by sex, age group and education level. ........................ 20
4.1.3 Classification of Length of service ....................................................................................... 21
4.2 Market (economic) forces .............................................................................. 22
4.3 Technological forces ..................................................................................... 24
4.4 Social and political forces .................................................................................. 26
4.5 Behavioral forces ........................................................................................ 31
4.6 Process forces ........................................................................................................................... 34
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS.
5.0 Introduction .............................................................................................................................. 37
5.1 Market (economic) forces .............................................................................. 37
5.2 Technological forces .................................................................................... 37
5.3 Social and political forces .............................................................................. 38
5.4 Behavioral forces ........................................................................................ 38
xi
5.5 Process forces ............................................................................................. 39
5.6 Conclusion ............................................................................................................................... 39
5.7 Recommendation ........................................................................................ 40
REFERENCES .............................................................................................. 41
Appendix A: Budget •..........................•........................•....••.•.......•.•......•.•....•.• 43
Appendix B: Time frame .....•.......................•..•.••...•.......••..••...••....•.•..•.•••...••..••. 44
Appendix C: Questionnaire ........•..•.........•.....•.............•.•.••.•••.....•••.•.•....••.•••...•. 45
Abstract This study was an attempt to find out the effect of strategy on organizational change at Kenya Ports Authority, which is found in Mombasa district in Kenya. The study was carried out in the entire Kenya ports Authority eight depaitments that is Security, Terminal Engineering, Terminal Operations, Inland Container Depot Services, Convectional Cargo, Marines, Employee Relations and Medical services. It was aimed at deterring specifically the effect of market (economic) forces, technological forces, social and political forces, behavioral forces and process forces on organizational change in Kenya Ports Authority. The data were collected by the use of a questionnaire and the results obtained were statistically analyzed by the use of tables, pie charts and graphs. The research findings were that in order to achieve its goals, Kenya Ports Authority had to apply for the for the ISO certification so that to help in marketing strategies. It acquired some technological equipment like a heavy lift gang, Remote controlled 128 tyre trailer, 24/7 working schedule, the po1t Community Based System which would make the port an E-Port and. In remembrance of the Mtongwe Ferry Victims of 2005, it always contributes necessities to orphanage children homes and compensations to the victims as their social responsibility. The government focuses on expansion to build the Lamu Port which will increase its efficiency in operation being able to serve the countries of Ethiopia and Southern Sudan. Kenya Ports Authority has a college ,The Bandari College that is focused on training of its employees to equip them with current changes in the market environment ,staff receive long service awards to keep them motivated for maximum performance .In addition the management supports Welfare clubs of its employees, holds sport events annually for the employees like football and golf tournaments to build strong employee loyalty to the organization. For the purpose of process change the Bandari College instills their employees with the proper knowledge of what they are expected to do at work and also there is proper communication through the employee relations depmtment on matters pertaining employees and there work and Kilindini Water Front Operating System (KW ATOS) for port communication system (process change). The emphasis of the recommendation centered mainly on the consideration of the nature of the organization, and its employees (individuals and groups) before formulation and implementation of strategy.
