THE EFFECT OF BUSINESS PROCESS REENGINEERING ON THE ORGANIZATION OBJECTIVES IN FIRST BANK PLC


For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853
ABSTRACT
The study examined effect of business process re-engineering on the organizational objectives of First Bank Plc, Kaduna. A survey study was used to obtain empirical data from the field, through the use of 21 item questionnaire design in five likert scale. The population consisted of staff of First Bank Kaduna main branch Yakubu Gowon Way. Out of a total population of 125 staff 100 was selected using the simple random selection technique. The research findings indicate that business process re-engineering facilitates goal attainment through improvement in the workflow of an organization thereby increasing efficiency and enhancing customer satisfaction. The method of business process re-engineering in First Bank is basically continuous process improvement, value-stream reinvention and enterprise redesign. Inspite of the positive effect of re-engineering in an organization, it is confronted with the problem of change resistance by employees, cultural resistance, implementation risk as well as the problem of delegating re-engineering task to outsiders. 
 
TABLE OF CONTENTS
Title Page-- --i
Declaration -ii
Approval Page-- -iii
Dedication--  -iv
Acknowledgement- v
Abstract- --vi
Table of Contents -vii

CHAPTER ONE 
INTRODUCTION 
1.1Background of the study -1
1.2Statement of the problem-- -2
1.3Objective of the study-- -3
1.4Significance of the study- 4
1.5Research questions- -4
1.6Scope of the study--5
1.7Limitation of the study- -5
1.8Definition of terms-- 6

CHAPTER TWO 
LITERATURE REVIEW
2.1Introduction- -7
2.2Concept of business process re-engineering -7
2.3The effect of business process re-engineering on organizational objectives -14
2.4Various method of business process re-engineering-16
2.5The challenges of business process re-engineering--26
2.6Summary of the literature --32

CHAPTER THREE 
RESEARCH METHODOLOGY
3.1Introduction ---34
3.2Research design --34
3.3Area of Study --35
3.4Population of study --35
3.5Sample size and sampling techniques --35
3.6Instrument of data collection -35
3.7Validity ----36
3.8Reliability- --36
3.9Method of data collection --37
3.10Method of data analysis --37
CHAPTER FOUR 
DATA PRESENTATION AND ANALYSIS
4.1Introduction --39
4.2Respondent characteristics -39
4.3Data analysis ---40
4.4Summary of finding --48
4.5Discussion of Finding --49

CHAPTER FIVE 
SUMMARY, CONCLUSION RECOMMENDATION 
5.1Summary ---52
5.2Conclusion ---53
5.3Recommendation --53
Bibliography---54

THE EFFECT OF BUSINESS PROCESS REENGINEERING ON THE ORGANIZATION OBJECTIVES IN FIRST BANK PLC
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
Payment Instruction
Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank GTBANK
gtbank
Account Name Obiaks Business Venture
Account Number 0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)

btc wallet
Copy to clipboard Copy text

500
Leave a comment...

    Details

    Type Project
    Department Business Administration and Management
    Project ID BAM5232
    Fee ₦5,000 ($14)
    No of Pages 66 Pages
    Format Microsoft Word

    Related Works

                      THE EFFECT OF BUSINESS PROCESS REENGINEERING ON THE ORGANIZATION OBJECTIVES  CHAPTER ONE INTRODUCTION 1.1    Background of the Study Business process re-engineering (BPR) is the analysis and design of workflow and process within an organization. According to Davenport (1990) a business process is a set of logically... Continue Reading
    ABSTRACT Of the major advancements in the Information Technology industry, the 90s saw the development of Business Process Reengineering (BPR) systems. Despite the heavy cost and efforts required to implement such systems, the benefits to organizations, having achieved more efficient operations and improved competitive stance have been dwindling.... Continue Reading
    ABSTRACT IN RECENT TIMES THERE HAS BEEN A GROWING CONCERN ON MANAGEMENT INFORMATION AS A VERY IMPORTANT RESOURCE USEFUL IN ANY ORGANIZATION. THE REALIZATION OF THE MANAGEMENT INFORMATION SYSTEM (MIS) NEED IS NOT RESTRICTED TO BUSINESS ORGANIZATION ONLY. THE GROWTH AND THE COMPLEXITY OF THE FIRMS HAVE NECESSITATED THE CALL AND NEED FOR AN EFFECTIVE... Continue Reading
    ABSTRACT This study aims at investigating the effect of business communication on decision -making process in FBN by examining the role of Modern Communication  Technologies (MCTs), business communication methods, and employee's  communication skills on the decision-making process. The research population  consists of all FBN's employees in... Continue Reading
    ABSTARCT The study was carTied out using Safaricom Company, Moi Avenue branch located in Nairobi Kenya. This research was intended to examine the impact of e-business in the procurement process in organizations. Data used was collected from Safaricom suppliers, its customers and the purchasing department. Questionnaires and interviews guides were... Continue Reading
    Firms have always sought ways to gain a competitive advantage over their competitors; one  avenue that firms have pursued to improve their competitive position in this new business  environment is to increase the role of outsourcing in their operations, which has been found to  provide a competitive advantage and heightened performance to these... Continue Reading
    CHAPTER ONE INTRODUCTION 1.1      BACKGROUND OF THE STUDY   Organization are increasingly challenge with many complex problem. There is a general outcry that standard of organization are falling and output are flagging some blame the workers for this apparent decline in organization output, a thoughtful few think that they are due to the... Continue Reading
    ABSTRACT Research studies in the recent times have indicated continued failure of organisations, firms and company as a result of many factors. It was also observed that management as the life wire of any business has majorly led to the winding up of this business entities sequel to the decisions and actions of the managers who control its day to... Continue Reading
    ABSTRACT Research studies in the recent times have indicated continued failure of organisations, firms and company as a result of many factors. It was also observed that management as the life wire of any business has majorly led to the winding up of this business entities sequel to the decisions and actions of the managers who control its day to... Continue Reading
    ABSTRACT In many organization today managers failed because of lack of managerial skills, and lack of communication between managements and workers. They cannot escape the trend. Research and development gives the clew on how best to give final solution to any failure that arises in business organization today. However, I ensure that failures... Continue Reading
    Call Us
    Get this work
    whatsappWhatsApp Us