THE NEED FOR REGULAR MANPOWER TRAINING PROGRAMME IN FINANCIAL INSTITUTION

(Business Administration and Management)

THE NEED FOR REGULAR MANPOWER TRAINING PROGRAMME IN FINANCIAL INSTITUTION

(A CASE STUDY OF FIRST BANK MAIN OFFICE ENUGU)

ABSTRACT

 The purpose of this study is to ascertain the effectiveness whether or not manpower training and development are effectively organized in the first Bank PLC Enugu main office. The idea is to ultimately come up with scientifically verifiable conclusion on various aspects of the subject matter namely training staff appraisal and staff development.

A stratified sample population was draw from employees in the first bank Plc Enugu main office.

A total of forty (40) such employees were used for the study.  A questionnaire prepared and distributed to them for completion.

The employees responses were processed and analyzed using table pie-chart and chi-square.

The results showed that apart from staff appraisal all the other aspects of manpower training and development are effectively administered.

The hypotheses used in this work are as follows.

Ho:   Manpower development in first bank PLC is not effectively performed.  

Hi:    Manpower development in first bank is effectively performed.  

Hypothesis 2

 Ho:  Regular manpower development in first bank Plc has no significance

difference in the staff attitude to work.

Hi:    Regular manpower development in first bank significance

difference in the staff attitude to work.

 

Hypothesis 3

Ho:   The importance attached to regular manpower development has not attained a

reasonable expectation

Hi:    The importance attached to regular manpower development has attained a

reasonable expectation

TABLE OF CONTENT

CHAPTER ONE

Introduction  

1.1        Background of the study

1.2        Statement of the study

1.3        Purpose/ objective of  the study

1.4         Research questions

1.5        Research  hypothesis

1.6        Significance of the study

1.7        Scope limitations and delimitation

1.8        Definitions of terms

CHAPTER TWO

Review of related literature

2.1        Definition of manpower development

2.2        Apprenticeship development

2.3        Vestibule development

2.4        On the job development

2.5        Of the job development

2.6        One to one instruction

2.7        Lecture  

CHAPTER THREE

Research design and methodology

3.1        Research design

3.2        Sources of data

3.3        Population

3.4        Sample and sampling techniques

3.5        Instruments of data collection

3.6        Methods of  data presentation

3.7        Methods of data analysis

CHAPTER FOUR

Data presentation and analysis

CHAPTER FIVE

Summary, conclusion and recommendation

5.1        Summary of the study

5.2        Conclusion

5.3        Recommendation

Bibliography

Appendix

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND OF THE STUDY

The study as the title indicate ‘the impact of manpower development in the banking industry”, with a particular reference to First Bank PLC at Enugu State main branch office.  It is expected that the reader of this study would after going through has an idea to the effort of t is programmes to the success of First Banks Plc.

Ever since 1892, when African Banking co-operation made a debate on Nigeria financial institution. It could be traced back in century with the establishment of the British Bank for West Africa (now First Bank Plc) in August 1894 in Lagos.

Before the advance of the electronic banking people were making use of manual operation in banking sectors. There were a lot of difficulties in meeting up to the stylization then, which led to introduction of electronic technology in the banking operations. The performance of banking expends as a result of technology devices.

Today practice is says makes perfects first Bank Plc has gone into technology device used in the bank that is the computer.  Before the computer this bank make use of other non-electronic device such as calculators phones tax machines electronic scannes camera etc.

On this topic  question come like this;

a.           What important is the application of technology to the banking operations?

b.           What magic did the staff of this bank performed to be the master of the system

The above two question ld to the impact of the regular development programme as the topic indicated. Because of the technology banking here is an massive development on the information technology. These provide limitless opportunities for the bank to innovation in the area of new produced service and cut down time often associated with these produced services.

These development in information technology includes the innovative produced and services electronic system are becoming increasingly important.

The most obvious banking application of computers is customers service computerized banks respond immediately to meet up with the request form customers for statement of account balance enquire.

Although the effectiveness of the information and deployment in banking is another matter the fact remains that electronic banking usage is now a reality.  This is to be expected in a view of huge amount of information being handed by banks on the daily basis.

Banks today is which more than routine. Bank particular and other banks in general

1.4    RESEARCH QUESTIONS 

The project will among other things provide answers to the following research question.

1.     Did the staff of first bank attend manpower training and development programme in the last 5 years?

2.     Do first bank supervisors have the habit of using the opportunity of he annual staff reporting exercise (appraisal) to identify first bank manpower development need?

3.     Were the manpower development of the first bank in the last 5 year effectively performed to the satisfaction of banks staff and management?

4.     Did the manpower development in bank make any significance positive difference in the staff attitude to work and efficient customer services delivery in the first bank particular and other banks in general?

5.     In what ways could manpower development existing in last 5years be improved in the first bank particular and other banks in general?

1.5    RESEARCH HYPOTHESIS 

Hypothesis 1

Ho:   Manpower development in first bank PLC is was not effectively performed.  

Hi:    The Manpower development in first bank Plc Enugu was effectively performed.  

Hypothesis 2

Hi:   Manpower development in first bank Plc Enugu made no  significance difference in the staff attitude to work.

Hi:    Manpower development in first bank Plc Enugu made a  significance

difference in the staff attitude to work.

Hypothesis 3

Ho:   The importance attached to manpower development has not attained a

reasonable expectation

Hi:    The importance attached to manpower development has attained a

reasonable expectation

1.6      SIGNIFICANCE OF THE STUDY 

In view of the huge investment which the bank make o staff training and manpower development and the importance which the government attaches to the transfer of technology in the banking sector there is definitely a compelling need  for both the banking industry and the government to have a verifiable means of ascertaining the degree of effectiveness or failure of training and manpower development in the first bank.

This is where the significance or the study lies in providing readily that very much need verifiable medium whose absence has so far credit the problem stated in section 1.1 more importance the study addresses specific training manpower development parameters such as performance appraisal promotions and Nigerianization.  The ensuring statistical test result together with the conclusion and recommendation emanating for the study could be used by both industry and government in further modifying or re-ordering existing training and manpower development techniques.       

1.7    DEFINITION OF TERMS

1.           Financial institution in its terms it cover firms engage in management of money and other related security documents.

2.           Manpower training it is the only factor of production that is capable of harnessing the other factors such as land capital and machinery or materials to generates output or goods and services.

In addition in above for the purpose of this project such independence study undertaken by the staff with the knowledge of the bank and approval in the bank management has orientation course in service training poly air, UniAir of Imt and other polytechnics.  Programme in university, regular part-time and vanquish programme in higher institution senior etc.

3.     Appraisal could be see as valuable inputs for training reward promotion and staff development.        

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