+234 813 0686 500
+234 809 3423 853
info@grossarchive.com

THE IMAPCT OF STAFF CUSTOMER RELATIONSHIP ON ORGANIZATIONAL IMAGE (A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC)

  • Type:Project
  • Pages:46
  • Format:Microsoft Word
(Business Administration and Management Project Topics & Materials)
ABSTRACT

Since the  abstract is a précised summary of what is actually done in a project it then means that the following information should be contained there in.
The topic under study location.  The statement of problem the research questions and research hypothesis also carried out relevant literature review of the topic under study  for purpose of carry out this study a questionnaire was designed with concrete validity and reliability.
Relevant data were collected from the respondents and analyzed accordingly.
The following key findings were made and relevant recommendations put forward.
Based on the topic the impact of staff customer relationship on an organizational image, A case study of UBA PLC Enugu metropolis.

THE KEY FINDING WERE
1. That there is poor counter service that causes delay
2. management is the cause of bank low performance based on the finding the researcher recommends that UBA PLC should employ 
3. An experienced and educated public relations officer who will control the affairs of the staff and the public
4. Also they should computerize their entire department and train staff etc.

INTRODUCTION

The staff customer relationship is a contractual relationship staff are the most important channel of communication the outsider’s opinion of the organization will be based almost entirely on the staff he knows or encounters and where by the employee is inefficient or surly the will be his (i.e. customers) image  of the organization 
On the other hand in any business   where products or service are sold or rendered the customer is the key success many year ago, one of Americas greatest the whole principles of customer relation in few word the customer is always right.
Customer can make or break any commercial enterprise if they are pleased with what they buy and happy about their treatment they will continue to buy and tell their friends but if the product service or treatment is un satisfactory the customer will not only stop buying but also will tell their friends and acquaintance about the unhappy experience.
Staff relations with customers are often as much as a management problem as public officer because every organization wants to create an image for itself.  Good staff customers relationship goes hand in hand it is difficult indeed to draw a line between them because staff has repeated contract with the public. The contact provides the best means for two way communication.  They permit an exchange of question and answers this proving an opportunity to explain persuade.  They also  make it possible to offend or err.
The general public had anticipated that by now the picture of the staff customer relationship especially in the banking sector should have been pretty and nice to behold at least in terms of services attitude to work and more importantly in the upholding and up liftmen of the basic daily practices of the contract relationship.
Oral and written evidence seems to at least to the continued fall in the standard of staff customer relationship and its affect on the organizations image.
It is to appraise the extent to which the system has lives up to expectation in their system and other related area that promoted me into the research work.
The united bank for Africa limited (UBA) On which this research work  based originated from french  bank limited itself metamorphosed from BNCL Paris (Bangue national pude commerce et industry) established in 1982. the bank officially opened to business in December 1949 with a staff strength of twelve 
In 1960 the bank went public in accordance with the policy and intention of the French owner of the bank to sell of some of their shares to Nigerians.  On February 1961 the united bank for Africa limited with incorporated to take over the assets and liabilities of the British and French bank and was officially opened for business under the new name on October 3, 1961 was

TABLE OF CONTENTS

Title page
Approval 
Acknowledgement
Abstract
Table of content
List of tables

CHAPTER ONE
1.1 Introduction 
1.2 Background 
1.3 Statement of problem
1.4 Purpose of the study
1.5 Scope of study
1.6 Research question
1.7 Research hypothesis
1.8 Significance of study
1.9 Definition of terms
Reference 

CHAPTER TWO
2.1 Review of related  literature introduction 
2.2 Public relations and staff customer relationship in U.B.A Nig. PLC 
2.3 Effects of communication and   staff customer relationship.
2.4 Attitudes motivation and staff customers relationship 
2.5 Research design and methodology
2.6 Research designs
2.7 Population of the study
2.8 Instrument for data collection
2.9 Reliability of the instrument 
2.10 Method of data analysis
2.11 Data presentation and analysis
2.12 Presentation and analysis data 
2.13 Testing of hypothesis
2.14 Summary of result 
Reference

CHAPTER THREE
3.1 Discussion conclusion and recommendations 
3.2 Discussion of result findings 
3.3 Conclusion 
3.4 Implication (s) of the research findings
3.5 Recommendations 
3.6 Suggestions for further research
Bibliography 
THE IMAPCT OF STAFF CUSTOMER RELATIONSHIP ON ORGANIZATIONAL IMAGE (A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC)

Share This

Details

Type Project
Department Business Administration and Management
Project ID BAM2602
Price ₦3,000 ($9)
No of Pages 46 Pages
Format Microsoft Word

500
Leave a comment...

    Details

    Type Project
    Department Business Administration and Management
    Project ID BAM2602
    Price ₦3,000 ($9)
    No of Pages 46 Pages
    Format Microsoft Word

    Related Works

    ABSTRACT Since the abstract is a précised summary of what is actually done in a project it then means that the following information should be contained there in. The topic under study location. The statement of problem the research questions and research hypothesis also carried out relevant literature review of the topic under study for purpose... Continue Reading
    ABSTRACT Since the abstract is a précised summary of what is actually done in a project, it then means that the following information should be contained therein. The topic under study and the location. The statement of problem. The research hypothesis also carried out, relevant literature reviewers of the carrying out this study. A questionnaire... Continue Reading
    ABSTRACT In view of summarizing what is actually done in a project, it then means that the following information should be contained therein. The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose of carry out this... Continue Reading
    ABSTRACT Since the abstract is a precised summary of what is actually done in a project, it then means that the following information should be contained therein. The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose... Continue Reading
    (A CASE STUDY OF UNITED BANK OF AFRICA (UBA) PLC ABSTRACT Since the abstract is a précised summary of what is actually done in a project, it means that the following information should be contained therein. The topic under study and the location, the statement of problem, the... Continue Reading
    (A CASE STUDY OF UNITED BANK OF AFRICA (UBA) PLC ABSTRACT Since the abstract is a précised summary of what is actually done in a project, it means that the following information should be contained therein. The topic under study and the location, the statement of problem, the... Continue Reading
    THE (A CASE STUDY OF UNITED BANK OF AFRICA (UBA) PLC ABSTRACT Since the abstract is a précised summary of what is actually done in a project, it means that the following information should be contained therein. The topic under study and the location, the statement of problem, the... Continue Reading
    ABSTRACT This research work was aimed at determining the extent to which the role of management information system will improve customer services in United Bank for Africa (UBA) Plc with much emphasis on the impact of computerization of its operations. A structured questionnaire made up of a little combination of dictatorship and open ended... Continue Reading
    ABSTRACT This research work was aimed at determining the extent to which the role of management information system will improve customer services in United Bank for Africa (UBA) Plc with much emphasis on the impact of computerization of its operations. A structured questionnaire made up of a little combination of dictatorship and open ended... Continue Reading
    ABSTRACT This research work study job satisfaction and work attitude among staff in Banking Industry using UBA Plc as our case study in order to obtain relevant information of this research work, the usage of primary and... Continue Reading