THE IMPACT OF STAFF-CUSTOMER RELATIONS ON ORGANIZATIONAL IMAGE A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC


For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853
ABSTRACT

Since the abstract is a precised summary of what is actually done in a project, it then means that the following information should be contained therein.
The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose of carry out this study, a questionnaire was designed with concrete validity and reliability.
Relevant data were collected from the respondents and analyzed accordingly.
The following key findings were made and relevant recommendations put forward.
Based on the topic the Impact of Staff Customer relationship on a n organizational image, a case Study of UBA Plc Enugu Metropolis.
The key findings were:
1. That there is poor counter service that causes delay.
2. Management is the cause of bank low performance based on the findings, the researcher recommends that UBA Plc should employ.
1) An experienced and educated public relations officer who will control the affairs of the staff and the public.
2) Also they should computerize their entire department and train staff etc.

TABLE OF CONTENTS
Title
Approval
Dedication
Acknowledgement
Abstract
Table of contents
List of tables

Chapter one
Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Scope of the study
1.5 Research questions
1.6 Research Hypothesis
1.7 Significance of the study
1.8 Limitations of the study
1.9 Definition of terms
References

CHAPTER TWO
Review of related literature
2.1 Public relations and staff customer relationship in U.B.A Nige Plc
2.2 Effects of Communication and Staff Customer Relationship
2.3 Attitudes, motivation and Staff-customers relationship
Reference

Chapter three
Research design and methodology
3.1 Research Designs
3.2 Population and sample determinant
3.3 Instrument for Data Collection
3.4 Reliability of the instrument
3.5 Method of data analysis
References

Chapter four
Data presentation and Analysis
4.1 Data Presentation and analysis of data
4.2 Testing of hypothesis summary of results

Chapter five
Discussions, conclusion and recommendations
5.1 Discussion of result/findings
5.2 Conclusions
5.3 Implication(s) of the research findings
5.4 Recommendations
5.5 Suggestions for further research
References
Bibliography
Appendix

THE IMPACT OF STAFF-CUSTOMER RELATIONS ON ORGANIZATIONAL IMAGE A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
Payment Instruction
Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank GTBANK
gtbank
Account Name Obiaks Business Venture
Account Number 0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)

btc wallet
Copy to clipboard Copy text

500
Leave a comment...

    Details

    Type Project
    Department Business Administration and Management
    Project ID BAM5020
    Fee ₦5,000 ($14)
    No of Pages 73 Pages
    Format Microsoft Word

    Related Works

    ABSTRACT In view of summarizing what is actually done in a project, it then means that the following information should be contained therein.  The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose of carry out this... Continue Reading
    ABSTRACT Since the abstract is a precised summary of what is actually done in a project, it then means that the following information should be contained therein. The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose... Continue Reading
    ABSTRACT In view of summarizing what is actually done in a project, it then means that the following information should be contained therein. The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose of carry out this... Continue Reading
    ABSTRACT Since the abstract is a precised summary of what is actually done in a project, it then means that the following information should be contained therein. The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose... Continue Reading
    ABSTRACT Since the abstract is a précised summary of what is actually done in a project, it then means that the following information should be contained therein. The topic under study and the location. The statement of problem. The research hypothesis also carried out, relevant literature reviewers of the carrying out this study. A questionnaire... Continue Reading
    ABSTRACT Since the abstract is a précised summary of what is actually done in a project, it then means that the following information should be contained therein. The topic under study and the location. The statement of problem. The research hypothesis also carried out, relevant literature reviewers of the carrying out this study. A questionnaire... Continue Reading
    ABSTRACT Since the abstract is a précised summary of what is actually done in a project it then means that the following information should be contained there in. The topic under study location. The statement of problem the research questions and research hypothesis also carried out relevant literature review of the topic under study for purpose... Continue Reading
    ABSTRACT Since the  abstract is a précised summary of what is actually done in a project it then means that the following information should be contained there in. The topic under study location.  The statement of problem the research questions and research hypothesis also carried out relevant literature review of the topic under study  for... Continue Reading
    ABSTRACT The needs for a company to strive to improve its profitability are obvious and varied. This was as a result on how active their public relations towards their clients. As a matter of fact, Bank needs public relations as a tool for achieving its objectives. Perhaps, public relations is relationship with the general public through... Continue Reading
    ABSTRACT The needs for a company to strive to improve its profitability are obvious and varied. This was as a result on how active their public relations towards their clients. As a matter of fact, Bank needs public relations as a tool for achieving its objectives. Perhaps, public relations is relationship with the general public through... Continue Reading
    Call Us
    whatsappWhatsApp Us