THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE (A CASE STUDY OF NB PLC-ENUGU)

The core objective of this study is to identify the effect of modern communication equipment on secretarial performances in some manufacturing firms especially NB Plc-Enugu.  This study comprises of fire chapter and  each chapter is elaborate and explicit on the subject matter.  However, nine research  questions were formulated in the study and the researcher made use of percentages to analyse the data collected.

The data for this study was gathered through the use of interview guide, questionnaire few books on the topic, and past studies directly related to the study.

It is  inferred from the study that a secretary cannot really perform effectively and efficiently without the use of modern communication equipment and as the case may be, office equipment has been developing since seventeenth century until now.

This study is intended to find out the modern office communication equipment in use in manufacturing firms, the job efficiency on the part of the secretary with the use of these equipment, the job satisfaction they give to secretaries, the challenges they pose, the problem encountered by secretaries on the usage and how far they have helped in enhancing the secretaries efficiency in the organization.

Finally, five manufacturing firms based in Enugu State of Nigeria were selected for this study, while the population of this study comprises 60 secretaries and 40 Boss making it a total of 100 respondents used in this study.

Title page

Approval page

Dedication

Acknowledgement

Table of contents

Abstract

Chapter one

1.0 Introduction 

1.1 Background of the study

1.2 Statement of the problem

1.3 The objective or purpose of the study

1.4 Delimitation of the study

1.5 Research questions

1.6 Significance of the study

Chapter two    

2.0 Review of related literature

2.1 Introduction of office automation

2.2 The reasons for moderns communication Office equipment

2.3 Modern communication equipments compared With the old equipment in secretarial field

2.4 Problems secretaries encounter in the use of these Modern communication office equipmen

2.5 Summaries

Chapter three   

3.0 Methodologie

3.1 Research Design

3.2 Area of Study

3.3 Population of the study

3.4 Sample and Sampling Procedure

3.5 Instrument for the Data Collection

3.6 Validation of the Research Instrument

3.7 Method of Administration of the Research Instrument

CHAPTER FOUR

4.0 Data Presentation and Results

4.1 Introduction

4.2 Analysis of Data

CHAPTER FIVE 

5.0 Discussion, Implication; Recommendation

5.1 Discussion of Results

5.2 Conclusion

5.3 Implications of the result

5.4 Recommendation

5.5 Suggestion for further research

    Bibliography

    Appendix

    Questionnaire

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