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INTERPERSONAL/HUMAN REALTIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES IN ENUGU URBAN

  • Type: Project
  • Department: Secretarial Administration
  • Project ID: SEA0151
  • Price: ₦3,000 ($20)
  • Pages: 102 Pages
  • Format: Microsoft Word
  • Views: 494

For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853
ABSTRACT

This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.
In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.
It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/characteristics that will make her quite unique in the office.
The data emphasized that the secretary must posses such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world.
Moreover, it was found that both the bosses, secretaries and customers perceived the interpersonal/human relations skills as very important. Based on the findings and discussion, recommendations were made.

TABLE OF CONTENT
Title page
Approval page
Acknowledgement
Abstract
Table of content.

CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Significance of the study
1.4 Purpose of the study
1.5 Research questions
1.6 Delimitation of the study

CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1 Who is a secretary
2.2 The role of a secretary in the industry 
2.3 The concept of skill
2.4 Interpersonal skills
2.5 Human relations theory/skills
2.6 The expectant interpersonal skills of a secretary
2.7 Impact of management – Boss perception on secretaries performance
2.8 Summary of review of related literature

CHAPTER THREE
METHODOLOGY
3.1 Design of the study
3.2 Population of the study
3.3 Sample and sampling techniques
3.4 Description of the instrument used
3.5 Validity of the instrument
3.6 Administration and collection of instrument
3.7 Data analysis.

CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
4.1 Analysis of research question
4.2 Research question 1
4.3 Research question 2
4.4 Research question 3
4.5 Research question 4

CHAPTER FIVE
DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1 Discussion of findings
5.2 Conclusions
5.3 Recommendations
References
Appendixes
Appendixes 1 questionnaire
Appendixes 2 Introduction letter.

INTERPERSONAL/HUMAN REALTIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES IN ENUGU URBAN
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

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  • Type: Project
  • Department: Secretarial Administration
  • Project ID: SEA0151
  • Price: ₦3,000 ($20)
  • Pages: 102 Pages
  • Format: Microsoft Word
  • Views: 494
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    Details

    Type Project
    Department Secretarial Administration
    Project ID SEA0151
    Price ₦3,000 ($20)
    No of Pages 102 Pages
    Format Microsoft Word

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