TABLE OF CONTENT
DECLARATION ............................................................................................................................ ii
APPROVAL .................................................................................................................................. iii
DEDICATION ............................................................................................................................... .iv
ACKNOWLEDGMENT ................................................................................................................. v
ABSTRACT ................................................................................................................................... vi
TABLE OF CONTENT ................................................................................................................ vii
CHAPTER ONE .............................................................................................................................. 1
1.0 Introduction ............................................................................................................................... 1
1.1 Background to the study ............................................................................................................ 1
1.2 Statement of the problem ........................................................................................................... 2
1.3 Purposes of the study ................................................................................................................. 2
1.4.1 Objective ofthe study ............................................................................................................. 2
1.5 Research Questions .................................................................................................................... 3
1.6 Scope of the study ...................................................................................................................... 3
1.7 Significance ofthe study ........................................................................................................... 3
CHAPTER TWO:LITERATURE REVIEW ................................................................................... 4
2.0 Introduction ............................................................................................................................... 4
2.1 Supplier development ................................................................................................................ 4
2.1.1 Supplier development process ................................................................................................ 4
2.1.2 Benefits of supplier development ........................................................................................... 7
2.1.3 Challenges of supplier development.. ..................................................................................... 8
2.2 Quality management concept .................................................................................................... 9
2.2.1 Theories of quality management .......................................................................................... 10
2.2.2 Measures of quality management ......................................................................................... 14
2.2.3 Benefits of quality mangment.. ............................................................................................. l5
2.3 Effect between supplier development and quality management ............................................. 16
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CHAPTER THREE:METHODOLOGY ....................................................................................... 18
3.0 Introduction ............................................................................................................................. 18
3 .1 Research Design ...................................................................................................................... 18
3.2 Type of data ............................................................................................................................. 18
3 .3 Source of data .......................................................................................................................... 18
3.3 Population ................................................................................................................................ 18
3.4 Sample size .............................................................................................................................. 19
3.5 Sample procedure and design .................................................................................................. 19
3.6 Methods of data collection ...................................................................................................... 19
3.7 Measurements of variables ...................................................................................................... 19
3 .8 Data processing ........................................................................................................................ 19
3.8.1 Editing .................................................................................................................................. 19
3.6.2 Coding .................................................................................................................................. 20
3.4 Data presentation and analysis ................................................................................................ 20
3.5 Limtiaitons ofthe study ........................................................................................................... 20
CHAPTER FOUR:ANALYSIS, PRESENTATION AND INTERPRETATION OF THE
FINDINGS ..................................................................................................................................... 21
4.0 Introduction ............................................................................................................................. 21
4.1 Objectives ofthe study ............................................................................................................ 21
4.2. Arrangement of the findings ................................................................................................... 21
4.3 General Information about the respondents ............................................................................. 22
4.3.1 Gender .................................................................................................................................. 22
4.3.2 Age ........................................................................................................................................ 22
4.3.3 Level of education ................................................................................................................ 23
4.3.4 Tenure in office (how long they have worked in the organization) ..................................... 23
4.4 Supplier Development ............................................................................................................. 24
4.4.1 Does your organization carryout supplier development? ..................................................... 24
4.3.3 Level of education ................................................................................................................ 24
4.4.3 Does your organization face challenges when carrying out supplier development? ............ 25
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4.4.4 How the above challenges are overcome ............................................................................. 25
4.3.3 Level of education ................................................................................................................ 25
4.5 Quality management ................................................................................................................ 26
4.5.1 Does supplier development lead to quality management in your organization? .................. 26
4.5.2 Does your organization get the following benefits of quality management? ....................... 26
4.5.3 What measures lead to quality? ............................................................................................ 27
4.5.4 Does supplier development impact on quality management? .............................................. 27
4.5 .6 What are the positive and negative impacts of supplier development on quality
management? ................................................................................................................................. 28
CHAPTER FIVE ........................................................................................................................... 29
SUMMARY, CONCLUSION AND RECOMMENDATION ...................................................... 29
5.0 Introduction ............................................................................................................................. 29
5.1 Summary of the findings ......................................................................................................... 29
5.3 Conclusion ............................................................................................................................... 30
5.3 Recommendations ................................................................................................................... 30
5.4 Areas for Further research ....................................................................................................... 31
APPENDIX A: Questionnaires ..................................................................................................... 34
APPENDIX B: Budget .................................................................................................................. 38
APPENDIX C: Time frame .......................................................................................................... 39
CHAPTER ONE 1.0 Introduction This chapter summaries the statement of the problem, purpose of the study, research questions, scope and significance of the study. 1.1 Background to the study According to Wells 2006, supplier consists of a range of activities integrated into a relatively seamless whole to enhance better quality. He further argues that supplier development refers to competitive tendering and it involves development of suppliers who are capable of achieving purchasing objective of quality. Malcolm 1997 argues that supplier development involves the rein-enforcement of innovative behavior to improve quality and to produce new products that can be achieved through close cooperation and intensive interaction between supplier developments. Some of the imp011ant fundamental decisions that purchasing and supply management can make concerns the development and management of the suppliers. Some argue that an organization is only as good as its source of supply (Benald, Rajagopal, 1993) Hann, Kim & Watts 1990 support this notion by arguing that without supplier development a fi1m's ability to compete effectively in the market can be hampered significantly. One important decision relating to quality in an organization is development of suppliers that will produce better quality products/services of an organization (Copper, Lambert & Pagh 1997).
