ABSTRACT
The study examined the impact of inventory management on service delivery in public health facilities. The objectives of the study were to examine the inventory management techniques, to assess the ways through which inventory management influences service, and to establish the challenges faced in implementing inventory management techniques employed at Kidera health Centre III.
The methodology involved the use of a cross sectional research designs which employed the use of both quantitative and qualitative techniques. The population of study involved a cross section of stores personnel, procurement officers, human resource managers, accountants as well as a wide range of mid-level workers in Kidera health Centre III. Both purposive sampling and simple random sampling techniques were employed to attain responses from the employees in the organization that constituted of 50 respondents.
The findings revealed that the challenges faced by Kidera health Centre as far as inventory management is concerned include the high maintenance costs as well as theft and pilferage. The organization has also got limited personnel with the required competence in managing MRP software which limits the applicability of the inventory management systems. The researcher recommended that there is need to ascertain both current and future requirements and ensure that stocks of inventory items are kept at levels that provide maximum service levels at minimum costs.
The major inventory management technique employed at Kidera health Centre III was Material Requirement Planning (MRP) since the organization intended to simultaneously ensure that the materials were available for production and that the products were available for delivery to customers effectively. Inventory management influenced service delivery in Kidera health Centre by maintaining sufficient re-order levels so as to eliminate occurrence of emergency purchases.
TABLE OF CONTENTS
DECLARATION i
APPROVAL ii
DEDICATION iii
ACKNOWLEDGEMENT iv
LIST OF TABLES ix
ABSTRACT x
CHAPTER ONE 1
1.0 Introduction 1
1.1Background of the study 1
Statement of the Problem 3
1.3 Objectives of the Study 4
1.3.2 Specific Objectives 4
1.4 Research Questions 4
1.6 Scope of the Study 4
1.6.1 Content Scope 4
1.6.2 Geographical Scope 5
1.6.3 Time Scope 5
1.7 Significance of the Study 5
1.8 Definition of Key Terms 5
CHAPTER TWO 6
LITERATURE REVIEW 6
2.0 Introduction 6
2.0 Effective Inventory Management 6
2.1.1 Empirical review 7
2.2 Existing inventory management techniques employed in organizations 11
2.3 The ways through which efficiency in inventory management influences service delivery 19
2.4 The challenges faced in implementing inventory management techniques employed in Organizations 21
CHAPTER THREE 24
RESEARCH METHODOLOGY 24
3.0 Introduction 24
3.1 Research design 24
3.2 Population of the study 24
3.3 Sampling Technique, Sampling procedure, Sample Size and composition 24
3.3.1 Sampling Technique 24
3.3.2 Sampling procedure 25
3.3.3 Sample Size and Composition 25
3.4 Sources of Data 26
3.4.1 Primary sources 26
3.4.2 Secondary sources 26
3.5 Research Instruments 26
3.5.1 Questionnaires 26
3.5.2 Interviews 26
3.6 Data Quality Control 27
3.6.1 Validity of the tools 27
3.6.2 Data Reliability 27
3.7 Procedure of the Study 27
3.8 Data Processing, Data Analysis and presentation 27
3.8.1 Data processing 27
3.8.2 Data Analysis 28
3.8.3 Data Presentation 28
3.10 Limitations and Delimitations of the Study 29
CHAPTER FOUR 30
PRESENTATION ANALYSIS AND INTERPRETATION OF FINDINGS 30
4.0 Introduction 30
4.1 Respondents socio demographic information 30
4.2 The Inventory management systems at Kidera Health Centre Uganda III 32
4.4 The challenges faced in implementing inventory management techniques employed by Kidera Health Centre III 34
4.3 The ways through which inventory management influences service delivery 35
CHAPTER FIVE 38
DISCUSSION, SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 38
5.0 Introduction 38
5.1 Discussion of Major Findings 38
5.1.1 The Inventory management systems at Kidera Health Centre III 38
5.1.2 The challenges faced in implementing inventory management techniques employed by Kidera Health Centre III 39
5.1.3 The ways through which inventory management influences service delivery 39
5.2 Summary of Findings 40
5.3 Conclusion 41
5.4 Recommendations 42
5.5 Areas of further research 42
REFERENCES 44
QUESTIONNAIRE 47
APPENDIX II: INTERVIEW GUIDE 52
