ABSTRACT The study examined the relationship between recruitment, selection and employee performance, using the case of Rwanda Social Security Board. Following the track of its set objectives, this study identified how recruitment and selection are conducted in Rwanda Social Security Board, put light on some of the challenges Rwanda Social Security Board faces in its endeavors to carry out effective recruitment and selection, find out whether there is relationship between recruitment, selection and employee performance in Rwanda Social Security Board, hence proposed recommendations that would strengthen effective recruitment and selection practices in Rwanda Social Security Board. Related Literature was reviewed to support the statement of the problem and the set objectives. A research methodology was developed to assist the researcher collect, analyze and interpret data. The researcher used descriptive research design in order to obtain information concerning the current status of phenomena, to find answers to question related to who, what when and how. Results revealed that recruitment and selection in Rwanda Social Security Board is relatively conducted well. The manpower plan (job analysis) is the basis for recruitment and selection at Rwanda Social Security Board. It highlights that the existing’ performance problems could be majorly coming out of other Human Resource pracUces, that heavily determine the level at which recruitment and selection can impact the organizational overall performance. Recommendation for improving recruitment and selection and other factors that affect performance were suggested, aimed at improving organizational performance.
TABLE OF CONTENTS
DECLARATION A
DECLARATION B
APPROVAL SHEET iii
DEDICATION iv
ACKNOWLEDGEMENTS v
TABLE OF CONTENTS vii
LIST OF TABLES ix
ABSTRACT x
CHAPTER ONE 1
THE PROBLEM AND ITS SCOP 1
Background of the Study 1
Statement of the Problem 2
Purpose of the Study 3
Research objectives 3
Research questions 4
Scope of the study 4
Significance of the study 5
CHAPTER TWO 6
REVIEW OF RELATED LITERATURE 6
Introduction 6
Conceptual framework 6
Theoretical Perspectives 7
Related Studies 8
Recruitment 8
Selection process 8
Distinction between selection and recruitment 9
Process of employee selection 9
The different sources of external recruitment and their effects on employees
performance 11
The internal sources of recruitment and employees performance 14
Various recruitment techniques and their influence on employees’ performance 21
vii
The 8 steps to Walsall Council’s recruitment process 22
Relationship between recruitment, selection and employee performance 23
Challenges encountered during recruitment and selection 24
CHAPTER THREE 26
METHODOLOGY 26
Research Design 26
Research Population 26
Sample size 26
Sampling Procedure 27
Research Instrument 28
Validity and reliability of the Instrument 29
Data Gathering Procedures 29
Data Analysis 30
Ethical consideration 31
Limitations of Study 31
CHAPTER IV 32
PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 32
Introduction 32
IAPTER FIVE 39
FINDINGS, CONCLUSIONS, RECOMMENDATIONS 39
Recruitment Process 45
Performance trends in RSSB since 2007 46
Relationship between Recruitment, Selection and employee performance 46
Recommendations for improving performance 46
Area of Further Research 48
Conclusions 46
REFERENCES 49
APENDIX
