ABSTRACT
This study is on the effects of poor records management in an office organization. The purpose of the study is to find the effect of poor records management in an office organization. To find out the importance of records management in an office organization, to know the problems associated with poor records management. The population of the study consists from the federal polytechnic, oko; the data collected for the study is by study means of literature review and questionnaire which the researcher administered personally. The research used percentages in the analysis of data, this is to make for easier understanding of the findings. The conclusions based on the findings are records management is the key to success in any business organization, it helps a lot in filling and retrieving of documents.
TABLE OF CONTENT
Title page i
Approval page ii
Dedication iii
Acknowledgements iv
Abstract vi
Table of content vii
CHAPTER ONE
1.0 INTRODUCTION 1
1.1 Background of the study 2
1.2 Statement of the study 7
1.3 Purpose of the study 8
1.4 Significance of the study 8
1.5 Research Questions 9
1.6 Scope of the study 10
1.7 Definition of terms 10
CHAPTER TWO
2.0 Literature Review 13
2.1 Reliable records management 19
2.2 Current issue in records management 21
2.3 Impact on records management 23
2.4 Elements of records management system 24
2.5 Identify records management roles 26
2.6 Types of records 27
2.7 Computerized personnel records 30
2.8 Poorly maintained government computer system 36
2.9 Improving public service productivity through information 40
2.10 Policy and Infrastructural 41
2.10.1 Strategic approach to public management 43
2.10.2 Records Creation 45
2.10.3 Records use and maintenance 48
CHAPTER THREE
3.0 Methodology 51
3.1 Brief Outline of the Study 51
3.2 Design of the Study 52
3.3 Area of the Study 52
3.4 The Population of the Study 52
3.5 Sample of the Study 53
3.6 Instrument for Data Collection 54
3.7 Validation of the Instrument 54
3.8 Distribution and Retrieval of the Instrument 55
3.9 Method of Data Analysis. 55
CHAPTER FOUR
4.0 DATA PRESENTATION AND ANALYSIS 56
4.1 Findings 73
CHAPTER FIVE
5.0 Summary of Findings 76
5.1 Recommendations 77
5.2 Conclusion 79
5.3 Limitations of the Study 80
References 82
Appendices 84
Questionnaire 65
