A COLLABORATIVE INFORMATION SYSTEM FOR STAFF AND CUSTOMERS FOR A CLEARING AND FORWARDING FIRM.

  • Type: Project
  • Department: Information Management Technology
  • Project ID: IMT0087
  • Access Fee: ₦5,000 ($14)
  • Pages: 52 Pages
  • Format: Microsoft Word
  • Views: 382
  • Report This work

For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

TABLE OF CONTENT

DECLARATION

Approval II

ABBREVIATIONS iii

Table of Content iv

CHAPTER ONE 1

INTRODUCTION 1

1.0 introduction

1.Oi Case study 2

1.2 Background of the study 3

1.3 Statement of the problem 4

1 .4 General Objectives 4

1 .4.1 Specific objectives 5

1 .5 Research question 5

1.6 Scope of the study 5

1.7 Significance of the study 5

1.8 Justification of study 6

CHAPTER TWO 7

LITERATURE REVIEW 7

2.1 Background 7

2.2 Collaborative information systems overview 9

2.2.1 Existing example — DHL America 10

2.3 Collaborative Technologies 12

iv

2.3.1 Electronic communication tools .12

2.3.2 Electronic conferencing tools 12

2.3.3 Collaborative management (coordination) tools 13

2.4 Review of a CIS in Clearing and Forwarding field 13

2.4.1 Magaya cargo system - freight management software 13

2.5 Application of CIS technologies in Clearing and Forwarding 15

2.6 Suggested system 16

CHAPTER THREE 17

METHODOLOGY 17

3.0 Introduction 17

3.1 Research Design 17

3.2 Sample Selection 17

3.3.1 Formal Interviews 18

3.3.2 Direct Observation 19

3.3.3 Content analysis 20

CHAPTER FOUR 22

SYSTEM DESIGN 22

4.0 Introduction 22

4.1 Conceptual design 22

4.1 .1 Business process reference model 22

4.1 .2 business process definition 23

4.1 .3 software architecture 24

4.1 .4 Technology architecture 25

4.1 .5 network architecture 26

v

4.1 .6 system architecture 27

4.1.7 class diagrams 28

CHAPTER FIVE 29

SYSTEM IMPLEMENTATION AND TESTING 29

5.0 system implementation 29

5.2 system testing 38

CHAPTER ~ 40

CONCLUSION, RECOMMENDATIONS AND FUTURE RESEARCH 40

6.0 conclusions 40

6. I Recommendations 40

6.2 Future research 40

REFERENCES 41

Appendix A: budget for the graduation project 2012 43

Appendix B: Schedule of the Project Activities 44

Appendix C: Data Dictionary 45

CHAPTER ONE

INTRODUCTION 1.0 INTRODUCTION Information is content generated to be used to reduce uncertainty on an issue or topic of discussion and goes beyond predictions for they are uncertain (Shannon CE, 1949) An information system (IS) is typically considered to be a set of interrelated elements or components that collect (input), manipulate (processes), and disseminate (output) data and information and provide a feedback mechanism to meet an objective (Muhammad, 2007). A collaborative information system is a system that allows partners, customers and organizations management to work together in order to achieve something especially the organizations goals. It is usually associated with individuals or organizations not physically co located, but instead working together across an internet connection. It can also include remote access storage systems for archiving common use data files that can be accessed, modified and retrieved by the distributed partner members (Wikipedia). There are three aspects of a Collaborative Information system. o Conversational interaction — Clearing and Forwarding firms are supposed to use this aspect to freely exchange information between staff and clients. Communication technology such as telephones, instant messaging, and e-mail are generally sufficient for conversational interactions. o Transactional interaction — Clearing and Forwarding firms carry out transactions with clients’ and associate firms. One participant exchanges money for goods and becomes a customer. Transactional interactions are most effectively handled by transactional systems that manage state and commit records for persistent storage. o Collaborative interactions - Clearing and Forwarding firms use real collaboration technologies to deliver the functionality for many associates to augur a common deliverable. Record or document management, threaded discussions, audit history, and other mechanisms designed to capture the efforts of many into a managed content environment.

A COLLABORATIVE INFORMATION SYSTEM FOR STAFF AND CUSTOMERS FOR A CLEARING AND FORWARDING FIRM.
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
Payment Instruction
Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank GTBANK
gtbank
Account Name Obiaks Business Venture
Account Number 0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)

btc wallet
Copy to clipboard Copy text

500
Leave a comment...

    Details

    Type Project
    Department Information Management Technology
    Project ID IMT0087
    Fee ₦5,000 ($14)
    No of Pages 52 Pages
    Format Microsoft Word

    Related Works

    TABLE OF CONTENT DECLARATION Approval II ABBREVIATIONS iii Table of Content iv CHAPTER ONE 1 INTRODUCTION 1 1.0 introduction 1.Oi Case study 2 1.2 Background of the study 3 1.3 Statement of the problem 4 1 .4 General Objectives 4 1 .4.1 Specific objectives 5 1 .5 Research question 5 1.6 Scope of the study 5 1.7 Significance of the study 5 1.8... Continue Reading
    ABSTRACT The aim of the study was to investigate the relationship between Service delivery and Customer satisfaction and establish marketing strategies needed to attain maximum customer satisfaction at Lead Logistics Uganda Limited. In order to achieve this goal the objectives of the study were to investigate the customer service activities... Continue Reading
    The cheque clearing system is the means whereby bank exchange cheque drawn each others through clearing system. Clearing system on the other hand is the medium through which proceeds of cheques and other payment instrument are transferred from the paying bank to collecting bank. The Nigerian automated... Continue Reading
    ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading
    ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading
    CHAPTER ONE             INTRODUCTION 1.1                                           BACKGROUND TO THE STUDY The methods that are used to share ideas and for collaboration are constantly changing and evolving. This has also has impact on... Continue Reading
    Abstract   The emerging global economic scenario characterized by advancement in information technology, rapid changes in production processes, increased sophistry of the consumer, fierce market competition and unethical skimming activities of producers in the drive to survive the unpredictable and complex business dynamics, has brought to the... Continue Reading
    TABLE OF CONTENTS DECLARATION APPROVAL DEDICATION iii ACKNOWLEDGEMENTS iv ABSTRACT TABLE OF CONTENTS ~. LIST OF TABLES ix LIST OF DEFINED TERMS x CHAPTER ONE 1 INTRODUCTION 1 1.0 Background to the study I 1.1 Project Overview 1 1.2 Problem Statement I 1.3 Scope of Study 1.4 Significance of Study 2 1.5 Aim ofthe project 2 1.6 General Objective 2... Continue Reading
    (CASE STUDY OF UBA PLC) CHAPTER ONE INTRODUCTION 1.1     Background of the study Information technology is a body of tools with the convergence of communication and computer. It is also series of machine, which can execute sequence of instructions. The sequence... Continue Reading
    Call Us
    whatsappWhatsApp Us