TABLE OF CONTENT
DECLA.RATION A ................................................................................................... i
DECLA.RATION B .................................................................................................. ii
DEDICATION ...................................................................................................... iii
ACKNOWLEDGEMENT ......................................................................................... iv
LIST OF ACRONYMS ............................................................................................. v
LIST OF TABLES ................................................................................................. vi
LIST OF FIGURES ............................................................................................... vii
TABLE OF COTENT ............................................................................................. viii
ABSTRACT ........................................................................................................... x
CHAPTER ONE: INTRODUCTION ........................................................................... 1
Background to the study ...................................................................................... 1
Statement of the Problem: ................................................................................... 3
Purpose of the Study .•.......................................................................................... 4
Research Objectives ............................................................................................. 4
General objective ................................................................................................. 4
Specific objective ................................................................................................. 4
Research Questions .............................................................................................. 5
Hypothesis .......................................................................................................... 5
Scope of the study: .............................................................................................. 5
Significance of the Study ...................................................................................... 6
Operational Definitions of Key Terms .................................................................... 6
CHAPTER TWO:LITERATURE REVIEW ................................................................... 8
Introduction ......................................................................................................... 8
Understanding the Human Resource function: ....................................................... 8
Employee Retention ............................................................................................. 8
Performance Management .................................................................................... 9
The Objective of Performance Management ......................................................... 10
The Integration of Performance Management ...................................................... 10
Crisis Management ........................................................................................... 11
Crisis Management Cycle .................................................................................... 12
The Positive Impact of Crisis Management ........................................................... 13
CHAPTER THREE:METHODOLOGY ....................................................................... 15
Research Design ................................................................................................ 15
Research Population ........................................................................................... 15
Sample Size ....................................................................................................... 15
Sampling Procedure ........................................................................................... 16
Research Instrument .......................................................................................... 16
Validity and Reliability of the Instrument ............................................................. 17
Data Gathering Procedures ......................................................... : ....................... 17
Ethical Considerations ........................................................................................ 19
Limitations of the Study ...................................................................................... 19
CHAPTER FOUR:DATA PRESENTATION, ANALYSIS AND INTERPRETATION ........... 20
Profile of respondents ........................................................................................ 20
Extent of human resource participation on crisis management in Uganda telecom . 22
The level of employee performance on crisis management in Uganda telecom ....... 25
The relationship between human resources and staff performance ....................... 27
CHAPTER FIVE:FINDINGS, CONCLUSIONS AND RECOMMENDATION .................... 29
Findings ............................................................................................................ 29
Importance of Crisis Management ....................................................................... 29
Effectiveness of HR in handling crisis in UTL ................................ : ....................... 30
How HR management aid in crisis handling ......................................................... 32
Inappropriate Appraisal Methods ......................................................................... 34
REFERENCES: .................................................................................................... 38
Appendix I: Informed consent ............................................................................ 39
Appendix II: Research instrument ....................................................................... 40
Appendix III: Content Validity Index ................................................................... 44
ABSTRACT
This study set out to determine the extent to which human resource management handles crisis handling in telecommunication firms in Uganda. The study was based on four specific objectives: (i) to determine the profile of respondents in terms of gender, age, marital status, level of education, position in the organization, length of service, (ii) to determine the levels of performance of human resources management on crisis management , (iii) to determine the level of extent of crisis management in telecom firms in Uganda (iv) to determine if there is a significant relationship between human resource management and crisis management in telecom firms in Uganda (v) to recommend strategies that will further enhance employee performance basing on the findings of the study. It was based on descriptive correlation survey design. SAQ were used to collect primary data from 175 out of 310 employees, using simple random sampling. Data analysis was done using SPSS's frequencies and percentages; means; and Pearson's Linear Correlation Coefficient. The findings showed that majority of the respondents were male, with age range of 26 - 39 years, more than half were single; holders of Master's degree and above, it was dominated by lecturer and majority with experience of more than three years. It went ahead to revealed that the level of work stress at mean :::;2 (low level). On the other hand the level of staff performance in stands at a mean :::;3 (high level). The findings from PLCC showed a positive and significant relationship between work stress and staff performance at (r = 0.894, sig. = 0.000). The researcher recommended that if staff performance is to be improved in UTL, management should; a) ensure that employee salary is paid in time, (b) improve/ increase on the salary scale, (c) introduce a system of giving employees fringe benefits and ( d) ensure that there is gradual introduction of new university policies and programs among others.
