TABLE OF CONTENTS
DECLARATION ............................................................................................................................ i
APPROVAL .................................................................................................................................. ii
ACKNOWLEDGEMENT .......................................................................................................... iii
DEDICATION .............................................................................................................................. iv
TABLE OF CONTENTS .............................................................................................................. v
LIST OF TABLES ...................................................................................................................... vii
LIST OF FIGURE ..................................................................................................................... viii
LIST OF ABREVIATIONS ......................................................................................................... ix
CHAPTER ONE ............................................................................................................................ 1
1.1 Background of the study ......................................................................................................... 1
1.2 Statement of the problem ........................................................................................................ 3
1.3 Purpose of the study ................................................................................................................ 3
1.4 Objectives of the study ............................................................................................................ 3
1.5 Research questions .................................................................................................................. 3
1.6. Scope of the study ................................................................................................................... 3
1.7. Significances of the study ....................................................................................................... 4
CONCEPTUAL FRAMEWORK ................................................................................................ 5
CHAPTER TWO ........................................................................................................................... 6
2.0 Introduction .............................. , .............................................................................................. 6
2.1 Definition of concepts .............................................................................................................. 6
2.2 Communication process .......................................................................................................... 6
V
2.3 Types of internal communication ........................................................................................... 8
2.4 Channels of internal communication ..................................................................................... 9
2.5 Barriers to internal communication .................................................................................... 11
2.6. Impacts of internal communication .................................................................................... 12
CHAPTER THREE ..................................................................................................................... 14
3.0 Introduction .............................. ; ............................................................................................ 14
3.1 Research design ...................................................................................................................... 14
3.2 Area of the study .................................................................................................................... 14
3.3 Sample size and Selection ...................................................................................................... 15
3.4 Sampling procedure .............................................................................................................. 15
3.5 Data collection instruments .................................................................................................. 15
3.6 Data analysis and preseutation ............................................................................................. 16
3.7 Ethical consideration ............................................................................................................. 16
3.8 Limitations of the study ........................................................................................................ 17
CHAPTER FOUR ....................................................................................................................... 18
4. 0 INTRODUCTION ............... :: ............................................................................................ 18
CHAPTER FIVE ......................................................................................................................... 26
vi
LIST OF TABLES
Table 4.1: Showing the classification of Respondents According to Sex ....................... 18
Table 4.2: Showing the classification of Respondents according to the Age ................... 19
Table 4.3: Showing the classification of respondents according to their Education Levels.19
Table 4.4: Showing the respondents categoties in the Ministry ................................... 20
Table 4.5: Showing the responses on to and from of information from management levels to
operational levels ............................................................................................ 21
Table 4.6: Showing management communication channels to the entire staff ................. 21
Table 4.7: Showing respondent received information through the organization at the right
time ............................................................................................................ 22
Table 4.8: Showing responses if internal communication enhances respondent's
performance at work .......................................................................................... 23
