THE RELATIONSHIP BETWEEN JOB DESCRIPTION AND EMPLOYEE PERFORMANCE; A CASE STUDY OF POSTAL CORPORATION OF KENYA

  • Type: Project
  • Department: Human Resource Management
  • Project ID: HRM0149
  • Access Fee: ₦5,000 ($14)
  • Pages: 65 Pages
  • Format: Microsoft Word
  • Views: 203
  • Report This work

For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

TABLE OF CONTENTS DECLARATION: .................................................................................................................. ii APPROVAL ......................................................................................................................... iii ACIZNOWLEDGMENT ...................................................................................................... .iv ACRONYMS .......................................................................................................................... v TABLE OF CONTENTS ...................................................................................................... vi LIST OF TABLES ............................................................................................ viii LIST OF FIGURES ............................................................................................................. ixi ABSTRACT ........................................................................................................................... x

CHAPTER ONE ................................................................................................................... l 1.0 INTRODUCTION ............................................................................................................ 1 1.1 BACKGROUND TO THE STUDY ................................................................................. 1 1.2 PROBLEM STATEMENT ............................................................................................... 2 1.3 OBJECTIVE OF THE STUDY ...................................................................................... 2 1.3.1 GENERAL OBJECTIVE .............................................................................................. 2 1.3.2 SPECIFIC OBJECTIVES .............................................................................................. 2 1.4 RESEARCH QUESTIONS .............................................................................................. 3 1.5 JUSTIFICATION OF THE STUDY ................................................................................ 3 1.6 SIGNIFICANCE OF THE STUDY ................................................................................. 3 1.7 SCOPE OF THE STUDY ................................................................................................. 3

CHAPTER TW0 .................................................................................................................. 4 2.0 LITERATURE REVIEW ................................................................................................. 4 2.1 INTRODUCTION ............................................................................................................ 4 2.2 JOB DESCRIPTION ........................................................................................................ 4 2.3 JOB DESCRIPTION PRACTICES .................................................................................. 7 2.4 IMPONTANCE OF JOB DESCRIPTION ....................................................................... 9 2.5 EMPLOYEES ATTITUDES ON THEIR JOB RESPONSIBILITIES .......................... 10 2.6 CHALLENGES EMPLOYEES ARE EXPERIENCING IN EXECUTING THEIR RESPONSIBILITIES ..................................................................................................... 12 2.7 EMPLOYEE PERFORMANCE .................................................................................... 14 2.8 EFFECT OF JOB DESCRIPTION ON EMPLOYEE PERFORMANCE ..................... 15

CHAPTER THREE ............................................................................................................ 17 3.0 RESEARCH METHODOLOGY ................................................................................... 17 3.1 OVERVIEW ................................................................................................................... 17 3.2 RESEARCH DESIGN .................................................................................................... 17 3.3 POPULATION ............................................................................................................... 17 3.4 SAMPLING .................................................................................................................... 17 3.5 DATA COLLECTION TOOLS AND METHODS ....................................................... 18 3.6 DATA ANALYSIS TECHNIQUES .............................................................................. 18

CHAPTER FOUR .............................................................................................................. 19 4.0 DATA ANALYSIS AND PRESENTATION ................................................................ 19 4.1. INTRODUCTION ......................................................................................................... 19

Vl

4.1.1 BACKGROUND INFORMATION ........................................................................... 19 4.1.2 Staff experience ........................................................................................................... 21 4.1.3 Age distribution of the staff.. ....................................................................................... 22 4.1.4 Distribution of staff by gender. .................................................................................... 24 4.2 Responses to whether the company has a job description .............................................. 24 4.3 Response on relevant and adequacy of job description .................................................. 26 4.4 Job desc1iption practices ................................................................................................. 27 4.5 Response of employee attitude towards their responsibilities ........................................ 28 4.6 Do employees have any challenge in the organization? ................................................. 30 4.7 Challenges ...................................................................................................................... 31 4.8 Effect of these challenges on employee performance .................................................... 31 4.9 Effects of job description on performance ..................................................................... 31 4.10 Other factors apart from job description that improve on perf01mance ....................... 33 4.11 Relationships between job description and employee perfOimance ............................. 33 4.12 Does the decision to use job description improve on organization performance? ....... 35 4.13 Employee perceptions on job description ..................................................................... 35 4.14 Do the organization revise job description? ................................................................ 36

CHAPTER FIVE ................................................................................................................ 37 5.0 DISCUSSION, CONCLUSION AND RECOMMENDATION .................................... 37 5.1. DISCUSSION OF THE FINDINGS ............................................................................. 37 5.1.1 Job description practices .............................................................................................. 37 5 .1.2 Employees attitude towards their responsibility .......................................................... 3 8 5.1.3 Challenges employees face when executing their responsibilities ............................. .40 5.1.4 Effect of job description on employee perfonnance .................................................. .41 5.2 CONCLUSION .............................................................................................................. 42 5.2.1 Job description practices ............................................................................................. .42 5.2.2 Employees' attitude towards their responsibility ....................................................... .42 5.2.3 Challenges employees face when executing their responsibilities ............................. .43 5.2.4 Effect of job description on employee performance .................................................. .44 5.3 RECOMMENDATIONS ................................................................................................ 44 4.4 AREAS OF FURTHER STUDIES ............................................................................... .47

REFERENCES ................................................................................................................... 48

APPENDICES

APPENDIX I ..................................................................... Questionnaire

APPENDIX II ...................................................................... Budget

APPENDIX III .................................................................... Activity Schedule

APPENDIX IV ................................................................... Map ofKenya

ABSTRACT

Human resources are the most dynamic of all the organization's resources. They need considerable attention from the organization's management if they have to realize their full potential in their work. Job description is a management function that cannot be overlooked in any organizations .The success of any organization depends on various factors like tasks and responsibilities that are to be unde11aken in order to achieve the objectives and goals of the organization. The organization therefore has to identify the tasks and responsibilities under each given job and this leads to the establishment of a job description. Job descriptions are taken to be statements of the tasks, duties, objectives, standards and the environment of the job. In recent years, however some managers have avoided using job descriptions in their organizations, believing that the practice encourages employees to behave as if the jobs were their personal property, thus limiting management ability to deploy workers flexibility in different work roles according to needs. Although management has embarked on the services to the employees, performance within the organization has not improved significantly because there has been duplication of activities and responsibilities thus leading to confusion, delays, enors and overlap of roles. It is for this reason therefore that the organization must cany out accurate job description in order to assist in selection, recruitment and placement of the right employees. Job description helps the organization managers to recognize weakness in the organization structure for instance where overlapping areas of authority for example where two or more manager are responsible for the same area. This project sought to identify job description practices in organizations and it focused on Postal services in Kenya. It aimed at detennining employees' attitude towards their responsibilities, challenges employees are facing while executing their responsibilities and the effect of job description on perfmmance. In order to conduct the study, the postal corporation of Kenya along Kenyatta A venue in Nairobi, Kenya was identified to be used as benchmark to the other corresponding postal institution.The study was conducted in Nairobi through May to June 2007 where the research was based on a survey design that was caiTied throughout the organization targeting employees on the effects of job description on employee perfom1ance. This enabled the researcher obtain a better understanding of the performance of pck and its job description practices allowing comprehensive and intensive data collection, providing an in-depth study on relationship between job description and perfonnances  Appropriate measures were identified that could be adopted by managers while fonnulating job description for their organizations and hence efficiency and effectiveness of employees in there organization. 

THE RELATIONSHIP BETWEEN JOB DESCRIPTION AND EMPLOYEE PERFORMANCE; A CASE STUDY OF POSTAL CORPORATION OF KENYA
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
  • Type: Project
  • Department: Human Resource Management
  • Project ID: HRM0149
  • Access Fee: ₦5,000 ($14)
  • Pages: 65 Pages
  • Format: Microsoft Word
  • Views: 203
Payment Instruction
Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank GTBANK
gtbank
Account Name Obiaks Business Venture
Account Number 0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)

btc wallet
Copy to clipboard Copy text

500
Leave a comment...

    Details

    Type Project
    Department Human Resource Management
    Project ID HRM0149
    Fee ₦5,000 ($14)
    No of Pages 65 Pages
    Format Microsoft Word

    Related Works

    TABLE OF CONTENTS DECLARATION: .................................................................................................................. ii APPROVAL ......................................................................................................................... iii ACIZNOWLEDGMENT... Continue Reading
    The dynamism of the business environment implies that organization have to constantly  redesign their strategies in order to remain competitive or to survive. The capacity for an  organization to thrive in such an environment will be dependent upon their capacities to  come up with appropriate strategies. This study sought to assess the... Continue Reading
    ABSTRACT This research is a case study that was conducted in the postal corporation of Kenya. It was aimed at investigating the impact of job changes on Human Resource Development in the communication sector of Kenya. It was carried out in the General Post Office which is the Headquai1ers of the Postal Corporation of Kenya. The researcher was... Continue Reading
    ABSTRACT The purpose of the study was to establish the relationship between levels of effectiveness in recruitment to the performance of RECO-RWASCO in Rwanda. The study was guided by the following specific objectives; to determine the profile of the respondents; to determine the level of effectiveness in recruitment; to determine the level of... Continue Reading
    ABSTRACT The major purpose of this study was to determine if the nature of communication Enugu State Water Cooperation had a significant Influence on the workers morale and work performance. It was also aimed at assessing the quality of communication within Enugu State water cooperation (ENSWC). Identifying the major channels / media of major... Continue Reading
    ABSTRACT  The major purpose of this  study was to determine if the nature of communication Enugu State Water Cooperation had a significant Influence on the workers morale and work performance.  It was  also aimed at assessing the  quality of communication within  Enugu State  water cooperation (ENSWC). Identifying the major channels / media... Continue Reading
    ABSTRACT This research was carried out in 2015 in order to study the effect ofjob rotation on employee performance in Uganda Printing and Publishing Corporation, Entebbe. It was guided by a set of objectives which included: establishing the level of job rotation in Uganda printing and Publishing Corporation, investigating whether there is a... Continue Reading
    TABLE OF CONTENTS TABLE OF CONTENTS ........................................................................ ii ABBREVIATIONS .............................................................................. .iii ACKNOWLEDGEMENT ...................................................................... .iv DEFINITION OF TERMS... Continue Reading
    The purpose of this study is to assess the effect of employee discipline on performance in parastatals in Kenya with a specific focus on the Kenya Revenue Authority. The objectives of this study are to determine the influence of organizational policies on performance in Kenya Revenue Authority, assess the influence of leadership styles on... Continue Reading
    TABLE OF CONTENTS TABLE OF CONTENTS .ii ABBREVIATIONS iii ACKNOWLEDGEMENT iv C) DEFINITION OF TERMS v BACKGROUND vi CHAPTER ONE 1 INTRODUCTION 1 1.1 STATEMENTOF THE PROBLEM 2 1.2 SIGNIFICANCES OF THE STUDY 2 1.3 LITERATURE REVIEW 3 1.3.1 General Review 3 1.3.2 Performance 4 1.3.3 Finances 6 1.3.4 Religion 7 1.3.5 Age ofthe School 9 1.4 STATEMENT... Continue Reading
    Call Us
    whatsappWhatsApp Us