AN ANALYSIS OF MOBILE BANKING AS A STRATEGY TO CURB CASH SHORTAGES IN THE ZIMBABWE BANKING INDUSTRY: A CASE OF AGRIBANK


For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

ABSTRACT

The research sought to analyse mobile banking as a strategy to curb cash shortages in the Zimbabwe Banking Industry with specific emphasis on Agribank. Banks in Zimbabwe were experiencing cash shortages as evidenced by long queues as well as continuous reduction of daily cash withdrawal limits. Mobile banking is one of the many strategies implemented to curb cash shortages. In August 2016 Agribank introduced mobile banking to its customers. In this research, data was collected through questionnaires completed by one hundred and forty (140) conveniently sampled customers and employees of Agribank in order to investigate customers’ knowledge about mobile banking in Agribank, to identify factors that influence adoption of mobile banking, to determine the relationship between mobile banking adoption and demand for physical cash as well as to determine the causes of cash shortages. The research is an explanatory and cross-sectional study and data was analysed quantitatively through the use of descriptive statistics and qualitatively through thematic analysis. The study unveiled that, customers knowledge about mobile banking was fairly high in Agribank at 63%. All the factors reviewed such as perceived ease of use, perceived usefulness, credibility, self-efficacy, normative pressure, innovativeness and financial cost of mobile service can have an influence on customers’ adoption of mobile banking services. Perceived usefulness and perceived ease of use were proposed by Davis (1989). The research work established that the use of mobile banking reduced customers demand for physical cash thus a negative relationship exists between mobile banking adoption and demand for physical cash. Improvements in wireless technologies and increased uptake of advanced mobile handsets have led to a growing trend in mobile banking activities in Zimbabwe. Mobile banking technology benefited both customers and banks because of its effectiveness in effecting payments, convenience and time saving. It was recommended that banks should deal with security issues and reduce the cost of their mobile banking service to attract more users. The researcher proposes that further research on this topic should not be limited by time and financial resources so that all aspects of mobile banking are sufficiently covered. 

AN ANALYSIS OF MOBILE BANKING AS A STRATEGY TO CURB CASH SHORTAGES IN THE ZIMBABWE BANKING INDUSTRY: A CASE OF AGRIBANK
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
Payment Instruction
Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank GTBANK
gtbank
Account Name Obiaks Business Venture
Account Number 0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)

btc wallet
Copy to clipboard Copy text

500
Leave a comment...

    Details

    Type Project
    Department Business Administration and Management
    Project ID BAM4872
    Fee ₦5,000 ($14)
    No of Pages 76 Pages
    Format Microsoft Word

    Related Works

    ABSTRACT The research sought to analyse mobile banking as a strategy to curb cash shortages in the Zimbabwe Banking Industry with specific emphasis on Agribank. Banks in Zimbabwe were experiencing cash shortages as evidenced by long queues as well as continuous reduction of daily cash withdrawal limits. Mobile banking is one of the many strategies... Continue Reading
    ABSTRACT  The Nigeria banking sector has undergone tremendous competition since the introduction of the Structural Adjustment Programme (SAP) on 1st of July, 1986, which has led to stiff competition in the industry.  Marketing strategies is a written plan, usually comprehensive describing all activities involved in a particular marketing... Continue Reading
    ABSTRACT The Nigeria banking sector has undergone tremendous competition since the introduction of the Structural Adjustment Programme (SAP) on 1st of July, 1986, which has led to stiff competition in the industry. Marketing strategies is a written plan, usually comprehensive describing all activities involved in a particular marketing objective... Continue Reading
    (A CASE STUDY OF FIRST BANK NIGERIA PLC) CHAPTER ONE INTRODUCTION 1.1       BACKGROUND INFORMATION Marketing is the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services, organization and event to create and maintain... Continue Reading
    ABSTRACT This Research is aimed at the critical analysis of the laws governing mobile money banking, the relationships involved in mobile money operation there in, the regulatory concerns in the mobile money sector and the risks there in. The research also focuses on the challenges, loopholes and critics with in the mobile money sector and their... Continue Reading
    ABSTRACT :obilc money transactions today, have taken over the payment .systems ranging.fi-om offerings such as air time purchase, person to person, and person to business money tramjers. And as such mobile money is considered by many as another mode in the banking system; this has been through commercial banks- partnering with mobile money in the... Continue Reading
    This study examined the ways in which the KCB Mtaani (agency banking) has been used as a competitive strategy at KCB through the enhancement of the financial inclusion within Nakuru County. The need for a competitive strategy was informed by the intense competition in terms of profitability and market share of the different banks. The specific... Continue Reading
    ABSTRACT The banking sector is the bedrock of the Nigerian economy, and this industry is known to have contributed in no small measure to the development of the economy. This industry is the enabling hub of national and global... Continue Reading
    FINANCIAL STRATEGY AS SUPPORT DETERMINANT FOR THE AVOIDANCE AND RESOLUTION OF DISTRESS IN THE NIGERIAN BANKING INDUSTRY ABSTRACT The banking sector is the bedrock of the Nigerian economy, and this industry is known to have contributed in no small measure to the development of the economy. This industry is the enabling hub of national and global... Continue Reading
    ABSTRACT The research sought to establish the determinants of non-performing loans in the banking sector of Zimbabwe. The study covered the period from 2009 to 2013 using quarterly time-series data employing the ordinary list squares method to ascertain the factors that contribute to NPLs. Over the period, the non-performing loans have been on an... Continue Reading
    Call Us
    whatsappWhatsApp Us