HUMAN RESORUCE MANAGEMENT IN THE HOTEL AND CATERING INDUSTRY. (A CASE STUDY OF ROYAL PALACE HOTEL ENUGU)


For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

ABSTRACT

The topic of the study is Human Resource Management in Hotel and Catering industry (A case study of Royal Palace Hotel Enugu). The researcher used both the primary and secondary data in the course of the study. The primary data was collected through the instrument of questionnaires and observation. The secondary data was sources through textbooks, journals, magazines and Libraries.
The research design for the study was the survey research. The population of the study was 82 employees of the establishment. The sample size of the study was 63 employees derived using the Yaro Yamani formula for the determination of sample size. A total number of 63 questionnaires were distributed and returned thereby having a hundred percent return rate. The researcher used sample percentage and chi-square as statistical tool for the analysis.
The study revealed that the majority of the workers in this establishment are ignorant on pay determination method which shows that management does not involve workers in the machinery or the mechanics of payment determination. The workers role is reduced to that of a rigid adherence to rules and regulations.
The researcher recommended among others that broad personnel policy study be embraced by employers in the hotel industry.


TABLE OF CONTENTS
Title Page i
Certification ii
Dedication iii
Acknowledgment iv
Table of Contents v
List of Tables vi
Abstract vii
CHAPTER ONE
1.0 Introduction 1
1.1 Background of the study 1
1.2 Statement of the problem 4
1.3 Objectives of the Study 5
1.4 Research questions 6
1.5 Research Hypothesis 6
1.6 Significance of the study 7
1.7 Scope and limitations of the study 8
1.8 definition of special terms 8
Reference 10

CHAPTERTWO
2.0 Review of related literature 11
2.1 Theoretical framework for the study 11
Over of Human Resources Management
2.2 Historical background 13
2.2.1 Motivation 13
2.2.2 Reward System 15
2.2.3 Wages and salaries 16
2.2.4 Incentives 17
2.2.5 Fringe benefits 18
2.2.6 Industrial relations 19
2.3 Current literature on theories postulated 21
2.3.1 Maslow‟s need hierarchy theory 21
2.3.2 Expectancy theory of motivation 22
2.3.3 Herzberg‟s Motivation – hygiene 23
References 26
CHAPTER THREE
3.0 Research Methodology 28
3.1 Research design 28
3.2 Sources of data 29
3.2.1 Primary data 29

3.2.2 Secondary data 29
3.3 The population of the study 29
3.4 Sample design and determination of sample size 30
3.5 Methods of data collection 31
3.5.1 Questionnaire design, distribution and collection of responses 32
3.5.2 Secondary methods of data collection of responses 32
3.6 Method of data presentation and analysis 32
Reference 34

CHAPTER FOUR
4.0 Data presentation and analysis 35
4.1 Date presentation 35
4.1.2 Demographic Characteristics 35
4.1.3 Presentation According to Key Research Question 36
4.2 Analysis and testing of the hypotheses 39

CHAPTER FIVE
5.0 Summary, Conclusion and Recommendations 47
5.1 Summary of finding 47
5.2 Conclusions 50
5.3 Recommendation 51
Bibliography Appendix: Questionnaire
HUMAN RESORUCE MANAGEMENT IN THE HOTEL AND CATERING INDUSTRY. (A CASE STUDY OF ROYAL PALACE HOTEL ENUGU)
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
Payment Instruction
Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank GTBANK
gtbank
Account Name Obiaks Business Venture
Account Number 0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)

btc wallet
Copy to clipboard Copy text

500
Leave a comment...

    Details

    Type Project
    Department Business Administration and Management
    Project ID BAM4788
    Fee ₦5,000 ($14)
    No of Pages 64 Pages
    Format Microsoft Word

    Related Works

    ABSTRACT The topic of the study is Human Resource Management in Hotel and Catering industry (A case study of Royal Palace Hotel Enugu). The researcher used both the primary and secondary data in the course of the study. The primary data was collected through the instrument of questionnaires and observation. The secondary data was sources through... Continue Reading
    The topic of the study is Human Resource Management in Hotel and Catering industry (A case study of Royal Palace Hotel Enugu). The researcher used both the primary and secondary data in the course of the study. The primary data was collected through the instrument of questionnaires and observation. The secondary data was sources through textbooks,... Continue Reading
    The topic of the study is Human Resource Management in Hotel and Catering industry (A case study of Royal Palace Hotel Enugu). The researcher used both the primary and secondary data in the course of the study. The primary data was collected through the instrument of questionnaires and observation. The secondary data was sources through textbooks,... Continue Reading
    ABSTRACT This research work tagged: Stock Management In The Hotel Industry is intended to introduce the readers to the effective means of avoiding waste in their establishment and in order to avoid running under stock. An objective looks at stock management in the hotel, the activities involved in controlling stock, and roles of the stock keeper... Continue Reading
    ABSTRACT This research work tagged: Stock Management In The Hotel Industry is intended to introduce the readers to the effective means of avoiding waste in their establishment and in order to avoid running under stock.  An objective looks at stock management in the hotel, the activities involved in controlling stock, and roles of the stock keeper... Continue Reading
    ABSTRACT This research work on 'Stock Management In The Hotel Industry' is intended to introduce the readers to the effective means of avoiding waste in their establishment and in order to avoid running under stock. An objective looks at stock management in the hotel, the activities involved in controlling stock, and roles of the stock keeper at... Continue Reading
    ABSTRACT This research work on 'Stock Management In The Hotel Industry' is intended to introduce the readers to the effective means of avoiding waste in their establishment and in order to avoid running under stock. An objective looks at stock management in the hotel, the activities involved in controlling stock, and roles of the stock keeper at... Continue Reading
    ABSTRACT This research work tagged: Stock Management In The Hotel Industry is intended to introduce the readers to the effective means of avoiding waste in their establishment and in order to avoid running under stock. An objective looks at stock management in the hotel, the activities involved in controlling stock, and roles of the stock keeper... Continue Reading
    CHAPTER ONE INTRODUCTION 1.1            THE BACKGROUND OF THESTUDY Since the beginning of recorded time, people have travelled, and during their travels, have needed shelter. This consequently encouraged the springing up of some accommodation in form of inns and small hotels... Continue Reading
    ABSTRACT  This study examines the impact of fringe benefits on the performance of works in Hotel and catering industry, with a view to establishing its importance to the workers and the industry.  This is intended to assert whether or not poor fringe benefit schemes could be an impediment to the development of the sub sector.  The study is... Continue Reading
    Call Us
    whatsappWhatsApp Us