This report carries the information collected by the researcher during her research. The study was to assess the impact of computerized accounting on customer service delivery a case of Hima Cement Ltd. Hima cement was selected to form the basis of the research study. The main objective was to investigate the effects of computerized accounting on customer service delivery in business organization especially Hima Cement. The methodology used by the researcher included analytical research designs including questionnaires, interviews and documentary review. Questionnaires were prepared and presented to the respondents for answering. During collection of the questionnaires the researcher interviewed the respondents for clarification of the primary data. The researcher reviewed the documentations of the company to obtain secondary data. According to the findings computerized accounting has been credited for its automation and speeding of operations in the Company hence simplifying activities through SAP package of accounting. Hence quick in preparation of accounting information and efficient provision of services to its customer. Keeping training programs under constant review and to provide additional training so that the accounting staffs are up to date in the execution of accounting information was recommended for the company to emphasize.
