+234 813 0686 500
+234 809 3423 853
info@grossarchive.com

Total Quality Management As a tool for Organizational Effectiveness in the Nigerian Public Service

  • Type:Project
  • Pages:190
  • Format:Microsoft Word
(Business Administration and Management Project Topics & Materials)

It is not news to say that the image of public service is fraught with red tapism, tribalism, nepotism, quota system, ethnicity and geo-political zone concept.  In fact, the issue of federal character (1999 Constitution, S. 14(3) which is a deliberate policy of federal government aimed at ethnic balancing in public sector (Inyang, 2000:142) has resulted in the sacrifice of professionalism, quality service, merit, and standard for a myopic, selfish and patronage public service. It is widely expected among the people that a political officer or top career officer in public service must ensure that his kith and kin are given “plum jobs” and juicy contracts even when such persons are neither fit nor qualify to be able to deliver the goods.  There is constant reminder of being ostracized after leaving the office if such political office holders do not play ball as expected. The Nigerian factor can be described as the incidence of subjective influence of government policies and programmes.  Ethnicity, bribery, corruption, nepotism and favouratism are invariable consequences of this “factor”.

Since the focus of any Total Quality Management (TQM) is quality and customer driven, ideal typical TQM model needs to be put in place for public service to be efficient and effective. In view of this transformation of TQM, government are too slow to make the commitment to quality improvement, and they are unwilling to embrace the concept that it takes an investment of time and money to improve a system as large as government. The truth of the matter is that Total Quality Management (TQM) and politics do clash.  TQM initiative is viewed by public officers as a threat to their interest and status-quo; and so everything will be used to scuttle its proper implementation. TQM is based on their personal idiosyncrasies and this determining the way in which the tenets of TQM are to be implemented. 

 

Total Quality Management As a tool for Organizational Effectiveness in the Nigerian Public Service

Share This

Details

Type Project
Department Business Administration and Management
Project ID BAM2739
Price ₦3,000 ($20)
No of Pages 190 Pages
Format Microsoft Word

500
Leave a comment...

    Details

    Type Project
    Department Business Administration and Management
    Project ID BAM2739
    Price ₦3,000 ($20)
    No of Pages 190 Pages
    Format Microsoft Word

    Related Works

    . AN ANALYSIS OF STANDARD TRUST BANK ABSTRACT The purpose of every business is customer satisfaction. But, management controlled system makes it impossible for organization to achieve this goal. this project reveals total quality management (TQM) as a sine qua non for... Continue Reading
    ABSTRACT The purpose of every business is customer satisfaction. But, management controlled system makes it impossible for organization to achieve this goal. this project reveals total quality management (TQM) as a sine qua non for organizational effectiveness achieving customer satisfaction. TQM is simply a customer focused performance enhancing... Continue Reading
    TOTAL QUALITY MANAGEMENT: A SINE QUA NON FOR ORGANIZATIONAL EFFECTIVENESS. AN ANALYSIS OF STANDARD TRUST BANK ABSTRACT The purpose of every business is customer satisfaction. But, management controlled system makes it impossible for organization to achieve this goal. this project reveals total quality management (TQM) as a sine qua non for... Continue Reading
    CHAPTER ONE INTRODUCTION 1.1    BACKGROUND OF THE STUDY Quality improvement is the only hope for work redemption, recognition of the need for change through systematic and planned development is therefore a strength that organisation must... Continue Reading
      ABSTRACT The complex nature of the construction project and the unstable nature of Nigerian economy result in cost escalation of construction materials and equipments and untimely completion of project make it necessary to employ the use of project management practices Nigeria. Investigations were carried out through administration of... Continue Reading
    ABSTRACT Bingham University is a Faith based University, owned by ECWA (Evangelical Church Winning All). The University is said to have graduated five (5) sets of students since inception in 2006. In view of this development, there is a need for the University to adopt the principles of Total Quality Management. The problem of poor service quality... Continue Reading
    ABSTRACT The purpose of every business is customer satisfaction. But, management controlled system makes it impossible for organization to achieve this goal. this project reveals total quality management (TQM) as a sine qua non for organizational effectiveness achieving customer satisfaction. TQM is simply a customer focused performance enhancing... Continue Reading
    Abstract Total Quality Management (TQM) has been practised in diverse industries from manufacturing to services. But its important in banking sector has attracted only few researchers. By providing the best service quality in Banks higher organizational performance will be expected. So customer satisfaction plays a major role to survive in the... Continue Reading
    ABSTRACT This research work topic is Impact of Total Quality Management on corporate productivity in Nigerian Bottling Company, Kaduna. This begin with a brief background of the study that introduce the subject matter, also statement of the problem is also highlighted which is the reason why the researcher undertook the study to exploit such... Continue Reading
    ABSTRACT This study investigates the critical success factors of TQM project implementation in the Nigerian banking industry as a strategy for improving the quality of service delivery to customers. In carrying out the study primary data were used and a combination of Factor and regression analytical tools was used in the analysis. The Objective... Continue Reading
    Call Us
    Get this work
    whatsappWhatsApp Us