THE IMPACT OF TOTAL QUALITY MANAGEMENT CONTROL ON BANK PRODUCTIVITY

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  • Department: Banking and Finance
  • Project ID: BFN2391
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  ABSTRACT;As regards to this topic, TOTAL QUALITY MANAGEMENT (TQM) it
goes on reviewing the better ways of improving productivity, product quality,
and deliver services. Organizations that adopt the concept of total quality
management as culture in the direction of altering the behaviour of managers
and employees have become low cost, high quality and high productive in the
supply of goods and services in order to honour and support the contributions
of all organizational members.



This study will also teach us or prove to us that the more an
organization is bale to avoid waste, build a system that emphasis prevention
rather than engage in the re-work of defective products, correcting mistakes,
the higher will be the productivity level of he company.



The study will also revealed that DIAMON BANK LTD  will
benefited in most areas of productivity through the application of total
quality management (TQM). This issue will bring about reduction in operating
cost and the concmitant effect of higher productivity, and profitability in an
organization it will also influences the attitude of workers and their level of
performance which call for effective communication between management and
workers.



 



TABLE OF CONTENTS



Title page



Approval page



Dedication



Acknowledgment



Table of contents



List of tables



 



CHAPTER ONE



1.0 Introduction



1.1 Background of the study



1.2 Statement of the problems



1.3 Objective of the study



1.4 Research questions



1.5 Significance of the study



1.6 Scope of the study



1.7 Research hypothesis



1.8 Definition of terms



 



CHAPTER TWO



2.0 Literature review



2.1 The concept of total quality management



2.2 Principles of total quality management



2.3 Basic tools of total quality management



2.4 Cost of quality



2.5 Total quality management and productivity



 



CHAPTER THREE



RESEARCH DESIGN AND METHODOLOGY



3.0 Introduction



3.1 Research design



3.2 Data collection instrument



3.3 Sources of data



3.4 Validity and reliability of the measuring instruments



3.5 Method of statistical analysis



3.6 Sampling frame



3.7 Sample size



3.8 Description of respondents



 



CHAPTER FOUR



DATA PRESENTATION, ANALYSIS AND DISCUSION OF FINDINGS



4.0 Introduction



4.1 Demographic analysis



4.2 Analysis and discussion of research questions



 



CHAPTER FIVE



5.0 Summary of finding, recommendation s and conclusion



5.1 Summary of finding



5.2 Recommendations



5.3 Conclusion

THE IMPACT OF TOTAL QUALITY MANAGEMENT CONTROL ON BANK PRODUCTIVITY
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

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  • Type: Project
  • Department: Banking and Finance
  • Project ID: BFN2391
  • Access Fee: ₦5,000 ($14)
  • Pages: 55 Pages
  • Format: Microsoft Word
  • Views: 99
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    Details

    Type Project
    Department Banking and Finance
    Project ID BFN2391
    Fee ₦5,000 ($14)
    No of Pages 55 Pages
    Format Microsoft Word

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