CHAPTER ONE
1.1 INTRODUCTION
The fact that changes is inevitable in taste; style and desire for new things bring out the underlying factor of the need of continuous research in a product the result of product research is now being used in developing new products and modifying existing ones to ensure that the overall objectives of the organization are achieved.
The idea of product modification is to have a competitive advantage over competitors. Here product is modified to add new features that would expand the. Usefulness, safety and convenience which tend to make product unique. It is a strategy to out play your opponent. In the American financial firm, product is constantly subjected to modification having discovered that human beings prefer a convenience banking operation and their wants are unstable. That is why they came out with credit card, debit cared, on-line banking, money transfer, automated teller machine e.t.c.
