ABSTRACTThis study focuses on the impact of Electronic banking on the payment system in Nigeria.The main objective of this work is to identify how electronic banking has impacted orimproved the payment system in Nigeria and its impact on customer satisfaction. In other toachieve this, primary data which exist inform of questionnaire and oral interviews andsecondary data inform of journals, articles and books were used. Three hypotheses wereformulated and analyzed with simple percentage and Chi-Square statistical methods.Results shows that e-banking has tremendously improved the payment system in Nigeria,improved customers transactions in payment for goods and services and has also improvedcustomers satisfaction. IN conclusion, the study reveals that e-banking plays a major role inthe payment process in Nigeria.
TABLE OF CONTENT
Cover Page - - - - - --- - -
Title Page - - - - --- - - I
Approval Page - - - --- - - Ii
Certification - - - - --- - Iii
Dedication - - - - --- - - Iv
Acknowledgments - - - --- - - V
Abstract - - - - --- - - Vi
Table of Contents - - - --- - -Vii
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study
1.2 Statement of Research Problem
1.3 Objectives of the Study
1.4 Research Questions
1.5 Research Hypothesis
1.6 Justification of the Study
1.7 Scope of the Study
1.8 Organization of the Study
1.9 Definition of Terms
CHAPTER TWO: LITERATURE REVIEW
2.1 Conceptual Review
2.1.1 ...………Meaning of Electronic Banking
2.1.2 …………Origin of Electronic Banking
2.1.3 ………….Guidelines on Electronic Banking
2.1.4 ………….Reasons for Automation of Banking operations in Nigeria
2.1.5 …………Challenges of regulation on Electronic Banking in Nigeria
2.1.6 ………...Benefits of Electronic Banking
2.1.7 ………..Components of Electronic Banking
2.1.8 …………Problems of Electronic Banking
2.1.9 ……….. Solution to Electronic Banking
2.1.10 ……….. Nigeria Payment Instrument & Channels
2.1.11 ……….. Nature of Electronic Payment System
2.2 Theoretical Review2.2.1 ………Electronic Fund Transfer (EFT)
2.2.2 ………Electronic Fund [email protected] of Sale (EFTPOS)
2.2.3 ………Electronic Cheque (EC)
2.2.4 ………Electronic Letter Of Credit (ELOC)
2.2.5 ………Automated Teller Machine
2.2.6 ………Mobile Banking
2.2.7 ……… Telephone Banking
2.2.8 ……… Online/Internet Banking
2.3 Empirical Review
CHAPTER THREE: METHODOLOGY
3.1 Introduction
3.2 Research design
3.3 Population
3.4 Sampling methods
3.5 Data collection methods
3.6 Research procedures/Model specification
3.7 Estimation Techniques
CHAPTER FOUR: DATA ANALYSIS
4.0 Introduction
4.0.1 Analyses of Research Question i
4.0.2 Analyses of Research Question ii
4.0.3 Analyses of Research Question iii
4.1 Analyses of Research Hypotheses i
4.1.2 Analyses of Research Hypotheses ii
4.1.3 Analyses of Research Hypotheses iii
CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION
5.1 Summary of the findings
.2 Conclusions
5.3 Recommendations.
Bibliography
Appendix.
