ABSTRACT
The topic of this research is The Role Of Alternative Dispute Resolution In Organizational Management
(A Study Of Gulvanizing Industries Ikeja). The purpose of this study was
finding out how the employer- employee relationship influence for disputes, identifying
the reasons for disputes and drawbacks of disputes, studying how organizations
currently practice ADR methods included in the Industrial Disputes. The design
of this study is descriptive survey method and the study was conducted at Gulvanizing Industries Ikeja, which is
the case study of this research work. The instrument of data collection was
analyzed using the chi-square method. The researcher recommended the following
as her data findings that Organization should ensure that institutes are funded
adequately and also that, management should ensure effective communication
channel in order for resources to be put in their best use in other to avoid
breakdown of communication which can lead to conflict, The organization’s
management and other organization should employ the use of ADR in managing
conflicts because of it enormous advantages over other methods and also Since
organizational performance is a function of conflict management, its mechanism
in organization should be straighten more in order to further the improvement
in the organization’s performance.
TABLE OF CONTENTS
Title page i
Certification ii
Dedication iii
Acknowledgement iv
Abstract vi
Table of contents vii
CHAPTER
ONE: INTRODUCTION
1.0 Background of the study 1
1.2 Statement of the Problem 3
1.3 Objectives of the Study 5
1.4 Research
Questions 5
1.5 Research Hypothesis
6
1.6 Significance of the Study 6
1.7 Scope of the Study 6
1.8 Definition of Terms 7
CHAPTER TWO: LITERATURE REVIEW
2.1 Conceptual
Framework 8
2.2 Empirical
Framework 20
2.3 Theoretical
Framework 24
CHAPTER THREE: METHODOLOGY
3.1
Research Design 29
3.2
The Population of the Study 29
3.3 Research
Instruments 30
3.4
Sample Design and
Determination of the Sample Size
30
3.5
Validity of the Instrument 31
3.6
Reliability of the Instrument 31
3.7
Methods of Data Collection 32
3.8
Method of Data Presentation and
Analysis 32
CHAPTER FOUR:
DATAPRESENTATION AND ANALYSIS
4.1 Data
Presentation and Analysis 34
4.2 Analysis
Based on Research Hypothesis 41
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary
45
5.2 Conclusion 46
5.2 Recommendations 47
*Bibliography
49
*Appendix 52
