AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS
- Type:Project
- Pages:56
- Format:Microsoft Word
CHAPTER ONE
INTRODUCTION
1.1 Background to the study
1.2 Statement of the problem
1.3 Research Question
1.4 Objectives of the study
1.5 Statement of Hypotheses
1.6 Significance of the study
1. 7 Scope and Limitations of the study
1.8 Definition of Operational Terms
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction
2.2 Conceptual Framework
2.2.1 Automated Teller Machine (ATM)
2.2.2 Reasons for Automation of Banking Operation
2.2.3 Application of Automated Teller Machine
2.2.4 Concept of Service Quality
2.2.5 Concept of Customer Satisfaction
2.3 Theoretical Framework
2.4 Empirical Review
2.5 Summary
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction
3.2 Research Design
3.3 Population and Sampling Technique
3.4 Methods of Data Collection
3.5 Procedure for Data Analysis and Model Specification
3.6 Justification of Methods
3.7 Summary
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Introduction
4.2 Data Presentation
4.3 Discussion of Findings
4.4 Summary
CHAPTER FIVE
SUMMARY, RECOMMENDATIONS AND CONCLUSIONS
5.1 Summary
5.2 Conclusion
5.3 Recommendations
References
APPENDIX 1
APPENDIX II
QUESTIONNAIRe
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