+234 813 0686 500
+234 809 3423 853
info@grossarchive.com

AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS

  • Type:Project
  • Pages:56
  • Format:Microsoft Word
(Accounting Project Topics & Materials)
CHAPTER ONE
INTRODUCTION
1.1 Background to the study 
1.2 Statement of the problem 
1.3 Research Question 
1.4 Objectives of the study 
1.5 Statement of Hypotheses 
1.6 Significance of the study 
1. 7 Scope and Limitations of the study 
1.8 Definition of Operational Terms 

CHAPTER TWO 
LITERATURE REVIEW
2.1 Introduction 
2.2 Conceptual Framework 
2.2.1 Automated Teller Machine (ATM) 
2.2.2 Reasons for Automation of Banking Operation 
2.2.3   Application of Automated Teller Machine 
2.2.4 Concept of Service Quality 
2.2.5 Concept of Customer Satisfaction 
2.3 Theoretical Framework 
2.4 Empirical Review
2.5 Summary

CHAPTER THREE
RESEARCH METHODOLOGY 
3.1 Introduction 
3.2 Research Design 
3.3 Population and Sampling Technique 
3.4 Methods of Data Collection 
 3.5 Procedure for Data Analysis and Model Specification 
3.6 Justification of Methods 
3.7 Summary 

CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Introduction
4.2 Data Presentation
4.3 Discussion of Findings
4.4 Summary
CHAPTER FIVE
SUMMARY, RECOMMENDATIONS AND CONCLUSIONS
5.1 Summary 
5.2 Conclusion
5.3 Recommendations
References

APPENDIX 1

APPENDIX II
QUESTIONNAIRe

AUTOMATED TELLER MACHINE SERVICE QUALITY AND CUSTOMER SATISFACTION ON DEPOSIT MONEY BANKS

Share This

Details

Type Project
Department Accounting
Project ID ACC2558
Price ₦3,000 ($9)
No of Pages 56 Pages
Format Microsoft Word

500
Leave a comment...

    Details

    Type Project
    Department Accounting
    Project ID ACC2558
    Price ₦3,000 ($9)
    No of Pages 56 Pages
    Format Microsoft Word

    Related Works

    CHAPTER 1 INTRODUCTION 1.1       Background of the Study Nigerian banks in the face of increasing competition are currently facing enormous challenges which have made survival increasingly difficult. To survive and be successful providers of financial services, it is extremely important that the present environment should go with a new... Continue Reading
    TABLE OF CONTENTS CHAPTER ONE: Introduction Background to the Study 1.2 Statement of Problem 1.3 Objective of the Study 1.4 Research Questions 1.5 Statement of Research hypothesis 1.6 Significance of the Study 1.7 Scope of the Study 1.8 Definition of key Terms CHAPTER... Continue Reading
    TABLE OF CONTENTS Title page Declaration Approval page Dedication Acknowledge Table of content Abstract CHAPTER ONE: Introduction 1.1        Background to the Study     1.2    Statement of Problem  1.3    Objective of the Study 1.4    Research... Continue Reading
    IN ACCESS BANK NIGERIA PLC, KADUNA TABLE OF CONTENTS CHAPTER ONE: Introduction Background to the Study 1.2 Statement of Problem 1.3 Objective of the Study 1.4 Research Questions 1.5 Statement of Research hypothesis 1.6 Significance of the Study 1.7 Scope of the Study 1.8... Continue Reading
    ABSRTACT: This study aims at investigating the satisfaction levels of customers with respect to various aspects of the service quality of ATMs in Nigeria and a problem of robbery and theft ,and also customers opinion on various other related issues such as inconvenient features while using the ATM. The study was carried out in lagos state with 100... Continue Reading
    TABLE OF CONTENTS CHAPTER ONE: Introduction Background to the Study 1.2 Statement of Problem 1.3 Objective of the Study 1.4 Research Questions 1.5 Statement of Research hypothesis 1.6 Significance of the Study 1.7 Scope of the Study 1.8 Definition of key Terms CHAPTER... Continue Reading
    INTRODUCTION Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. The strip contains an identification code that is transmitted to the bank’s central computer by modem. To prevent... Continue Reading
    ABSTRACT   This study examines the effect of Automated Teller Machine on the performance of the Nigeria bank in the banking industry in Nigeria. The objective of the study was to determine the contribution of ATM on the effectiveness of the banking sector, to determine the extent to which ATM has stimulate growth in the banking system and to... Continue Reading
    ABSTRACT This study examined the role of money deposit banks in financing agricultural project in Enugu Metropolis. It emphasizes the need to promote agricultural production to improve the standard of living and reduce the unguided population explosion which is in geometrical progression (G.P) while agricultural product was only growing in an... Continue Reading
    (A CASE STUDY OF FIRST BANK PLC.) ABSTRACT This Project work is centered on the design of a computerized automated teller machine. With the aim of achieving the proper and swift implementation of the use of the machine in withdrawing money using First Bank PLC as a case study. This project... Continue Reading