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THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA

  • Type:Project
  • Pages:64
  • Format:Microsoft Word
(Banking and Finance Project Topics & Materials)

THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA  (A study of MTN users in Owerri)

ABSTRACT

The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the instrument of data collection. The data collected were presented in tables and analyzed using simple percentage and ANOVA. The result review that MTN does not provide the needed service. That their service is characterized with network fluctuations, high calls charges and unnecessary SMS. It was recommended that MTN and other Telecommunications companies should provide the needed service to achieve customer satisfaction in Nigeria. 

THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA

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Details

Type Project
Department Banking and Finance
Project ID BFN1407
Price ₦3,000 ($9)
No of Pages 64 Pages
Format Microsoft Word

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    Details

    Type Project
    Department Banking and Finance
    Project ID BFN1407
    Price ₦3,000 ($9)
    No of Pages 64 Pages
    Format Microsoft Word

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