ANALYSIS OF THE EFFECTIVENESS OF INFORMATION TECHNOLOGY ON BANKING SERVICES DELIVERY (A CASE STUDY OF UNION BANK ENUGU)

ABSTRACT

The objective of the research study is to find out effectiveness of information technology in banking system delivery, in carrying out this project observation, personal interviews and questionnaire were employed in order to make the research simple and more practice in nature. The researcher reviewed related in literature in Chapter two of the topic the tried to review to extend which information technology is effective in banking industry.

The researcher also sourced his data through both primary & secondary sources in chapter four. In the analysis the researcher used the chi- square to present her findings both specific and general findings from the study, made recommendation and conclusion.

TABLE OF CONTENT

TITLE PAGE

APPROVAL PAGE

DIDCATION

ACKNOWLEDGEMENT

ABSTRACT

TABLE OF CONTENTS

CHAPTER ONE

INTRODUCTION

1.1BACKGROUND OF THE STUDY

1.2STATEMENT OF PROBLEM

1.3OBJECTIVE OF THE STUDY

1.4THE RESEARCH QUESTION

1.5FORMATION OF HYPOTHESIS

1.6SIGNIFICANCE OF THE STUDY

1.7SCOPE AND LIMITATION OF THE STUDY

1.8DEFINITION OF TERMS

CHAPTER TWO

2.0REVIEW OF RELATED LITERATURE

2.1HISTORY OF BANKING IN NIGERIA

2.2FUNCTIONS OF BANKS

2.3COMMERCIAL BANKS

2.4INFORMATION TECHNOLOGY

2.5THE EFFECT OF INFORMATION TECHNOLOGY ON THE GROWTH OF THE BANKING INDUSTRY IN NIGERIA

2.6INFORMATION TECHNOLOGY AND BANKING IN NIGERIA.

2.7THE INTERNET

2.8THE INFORMATION SUPER HIGHWAY

CHAPTER THREE

3.1RESEARCH DESIGN

3.2AREA OF STUDY

3.3POPULATION

3.4SAMPLE AND SAMPLING TECHNIQUES

3.5INSTRUMENTS OF DATA COLLECTION

3.6METHODS OF DATA PRESENTATION

3.7METHODS OF DATA ANALYSIS

CHAPTER FOUR

4.0DATA PRESENTATION AND ANALYSIS

CHAPTER FIVE

5.0FINDING RECOMMENDATION AND CONCLUSION

5.1SUMMARY OF FINDINGS

5.2RECOMMENDATION

5.3CONCLUSION

BIBLIOGRAPHY