- Page 201

Decentralization has not only transformed the structure of government but has also essentially  altered the political scenery in Kenya. The country has witnessed a gradual but  comprehensive transfer of power, responsibilities and resources from the central to local  governments. The exercise began as a shift from appointed to elected... Continue Reading

The aim of every hotel is to deliver quality service that matches customers’ expectations in any  service encounter at the same time remaining profitable. The hotel industry in Kenya is faced with  competition emanating from a competitive market described by globalization, changing, and  soaring consumer demand for quality services, emerging... Continue Reading

Small and medium enterprises are generally regarded as the primary driver of national  development in developed and developing economies; contributing both to their  sustainable growth and the creation of employment. In Ghana, SMEs constitute about  92% of enterprises, fund about 70% to the country’s gross domestic product and absorb  about... Continue Reading

Most of the road contractors in Kenya have been unable to provide effective services  specifically in the maintenance of road. There have existed a sharp criticism against their  performance where the Government has come up with strategies like performance  contracting, setting up state authorities like KeNHA, KURA, KeRRA and KRB so as to... Continue Reading

With increasing competition and the economy heading towards globalization, the trend  on acquisitions are expected to rise at a much larger scale with the aim of achieving a  competitive edge in the financial industry in Kenya. The study aimed at investigating the  implications of acquisitions on non-financial performance of the acquisition of... Continue Reading

Small and medium enterprises globally have donated to macroeconomic visions of nations and  their development is important for markets that are competitive and competence, absorption of  labor and produce. Some elements are supposed to be connected through working efficiencies  and other segments interventions like formation of an enabling... Continue Reading

These innovations by microfinance have increased  efficiency of doing business. It remains largely unclear whether microfinance banks are  adequately innovative in their operations given that the number of branches and their  clientele base are continuously limited in growth and expansion in Nairobi County.  Performance and growth are related... Continue Reading

Various attempts have been made with the aim of to exploring the significance of  Corporate Social responsibility across numerous organizations throughout the world.  However, there is limited literature that exists about the significant influence of  corporate social responsibility on organization performance in Kenya. The goal of this  study... Continue Reading

Employee turnover is a great concern to public health practitioners in developing nations  due to the fact that most employees in hospitals are favoring being employed in hospitals  from developed nations. Nevertheless, the poor state of customer service in some public  hospitals in Kenya has caused high turnover and weak self-esteem among... Continue Reading

Financial Audits in the public sector have since independence been carried out manually in the Country. The use of this manual approach in the performance of auditing had raised queries as to the quality of audits, detection of fraud and timeliness of reports presented to parliament. Through the adoption of Integrated Financial Management... Continue Reading

The sheer number of orphaned and vulnerable children is overwhelming. Many wellmeaning donors are funding orphanages as a solution to the problem. However, orphanages are expensive and can only reach small numbers of children. Research by the World Bank in Kenya for example; found the cost of operating orphanages to be six times higher... Continue Reading

Small and Medium Enterprises (SMEs) make up the biggest chunk of any country’s economic block with its capacity to gainfully engage the highest number of workforce. Effective and efficient performance of the economic sectors is critical to economic growth. Sadly, though a lot of resources have been pumped to the sector by the Kenyan... Continue Reading

Total Quality Management has been proposed to improve customer satisfaction and has received  considerable attention in the recent studies. Despite the recent effort on Total Quality  Management, little work has been done on the effect of TQM on Customer satisfaction in  institutions of higher learning in Kenya. This study sought to establish... Continue Reading

Globally most of the businesses are exploiting areas where they can improve  performance in the organization.SACCOs have been facing challenges from  competition from commercial banks and limited resource. Based on capabilities and  resource, proper strategies can be engineered to improve performance and develop in  high competitive... Continue Reading

The banking sector primarily differing from the other section of the market vast quandary  for administration and financiers comparable is whether or not a most favorable capital  structure exists and the way numerous capital structure choices each immediate and lasting  persuade business level of performance. The choice on which capital... Continue Reading

Selected trade unions activities area is key in study and considerations are made for any unionized organization in Kenya especially the public sector. University education is centered on quality based on the participation of all the involved members and aiming at long term success through expansion. This eventually benefits all members... Continue Reading

Within the complex operation in project management in the 21st century, the school heads  play a very vital role in the management of school projects. However, the management of  these projects has not been smooth. For example, in Mathira constituency there are many  examples of stalled infrastructure projects, projects that have taken too long... Continue Reading

Workplace conflict is a specific type of conflict that occurs in workplaces. The conflicts that  arise in workplaces may be shaped by the unique aspects of this environment , including the long  hours people spend at their workplace , the hierarchical structure of the organization, and the  difficulties (e.g. financial consequences) that may be... Continue Reading

  Youth enterprises are facing revenue, risks, investment practices, decision making and market share that affects the success rate in Kenya. These enterprises also experience an exponentially increasing competition based on the increase in self-employment. In order for them to become sustainable, productive and viable there is need to... Continue Reading

Increased competition in the Kenyan market has forced SACCOs to rethink their corpotate growth strategies as a way of achieving improved performance. This research aimed at examining the impact of corporate growth strategies on the performance of SACCOs in Kitui County. The study was based on key specific objective involved with examining... Continue Reading

In the global market today, competition between various providers of service is brutal and firms in the service industry continuously endeavor to create, manage and maintain healthy relationships with customers, to gain competitive advantage over the others. When services are inappropriately handled and coordinated, the outcome is wrong... Continue Reading

In the current 21st century where organizations are surrounded by all kinds of dynamics most of which threaten their existence and growth, strategic management remains the only way out. For an organization to adopt any new strategy, there are those drivers that ought to grease the strategy and make it effective. Strategic management... Continue Reading

The financial sector in Kenya is very competitive due to the many players in the market. The competition for customers is not only from the banks, deposit taking microfinance institutions but also amongst the SACCOs themselves. Like any other business organizations SACCOs need to create value for their clients in order to gain competitive... Continue Reading

Orienting employees to their workplace and their jobs is one of the most neglected functions in  many organizations. An employee handbook and piles of paperwork are not sufficient anymore  when it comes to welcoming a new employee to your organization. The most frequent  complaints about new employee orientation are that it is overwhelming,... Continue Reading

An Aberdeen Group survey 2004(as cited by Markus, 2004) of managerial and technical  employees in service organizations found that 99% had some form of performance evaluation.  Watson 2004(as cited by Markus, 2004) survey found a participation rate of approximately 90%.  In a 2003 international survey of businesses of all sizes, 59% reported... Continue Reading