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The purpose of this study was to investigate the effects of strategic responses to  advances in technology on organization‟s performance: looking at the evidence from  textbook publishers in Kenya. More specifically, the study sought to evaluate how  Change in Recruitment processes, Human Resource Development, Customer  Relations Management... Continue Reading

SACCOs are on the forefront to offer financial services to their members; but they encounter with countless problems such as lack of customer care services, lack of good governance, weak member confidence, and inadequate use of technology, insufficient financial services, high registration costs and increasing interest rates among others.... Continue Reading

Islamic Banking is one of the rapidly developing areas of finance in Kenya and the world at  large. This study aimed to fill the gap in knowledge of the factors that enhance profitability of  Islamic banking and especially in Gulf African bank. The objectives of the study were; to  examine Shari’ah compliance as a factor influencing the... Continue Reading

The purpose of this study was to examine generation Y motivators (work relation, work  life balance and technology support) and how they affect their organizational  commitment. The objectives guiding the study were; to assess the effect of workplace  relationship on commitment of generation Y employees, to examine the effect of work  life... Continue Reading

The main aim of this study was to determine the effect of Electronic Point of Sale System on operational efficiency of Hotels within Nakuru County. Specifically, the study determined the effect of electronic Point of Sale System (EPOS) data processing, transactional tracking, transactional security and reporting systems on operational efficiency... Continue Reading

Knowledge Management in organizations has become an important strategic weapon for sustaining competitive advantage. Knowledge management manages the corporation’s knowledge through a systematically and organizationally specified process for acquiring, organizing, sustaining, applying, sharing and renewing both the tactic and explicit knowledge... Continue Reading

Working capital management entails the relationship between a firm's current assets  and its current liabilities and it plays an integral role in financial decision making. It  involves the management of the most liquid resources of the firm which includes cash and cash equivalents, Inventories and trade and other receivables. Majority of firms... Continue Reading

Every business takes birth, survives and grows with the consent and co-operation of the society.  The society provides inputs to the business and accepts its output. Naturally the business owes  everything to the society. Corporate Social Responsibility denotes organizations’ willingness to  take responsibility and accountability for the... Continue Reading

Companies face many challenges when attempting to gain market share and maintain a competitive advantage over rivals. It can be difficult to know which strategies are worth pursuing based on a business’ position in the industry and on the competitive nature of the industry. A number of studies have been done in Kenya on resources and their... Continue Reading

F r e q u e n t r e p o r t s o f f r a u d s i n t h e f i n a n c i a l s e c t o r i n K e n y a e s p e c i a l l y w i t h i n t h e B a n k i n g s e c t o r h a v e b e e n r e p o r t e d o v e r t h e l a s t s e v e r a l y e a r s ( 2 0 0 8 - 2 0 1 4 ) . I n t h e s e c o n d q u a r t e r o f 2 0 1 0 , o u t o f 1 0 2 c o r p o r a t e... Continue Reading

Globally Monitoring has become an important tool through which environmental, economic and  social sustainability can be attained. Monitoring helps those interested with initiatives with  determining that progress is being made in accordance with goals. The study generally determined  how monitoring practices influence projects performance at... Continue Reading

The study was to determine roles of growth support programs on performance of micro  and small enterprises with a focus of Anza Entrepreneurs Limited (Anza) in Tanzania.  The research objectives were to find out the role of financial sector deepening program in  enabling enterprises access financing and meet their financial needs to enable... Continue Reading

Increased non-performing loans and the availability of substandard products among  SACCOs in Kenya has been a major challenge facing these cooperatives. The current  study aimed at determining the influence of product pricing, product delivery, product  quality and product design on performance of SACCOs in Kenya. The study was  grounded on... Continue Reading

Quality in higher education has been important for decades. In Kenya, quality in universities was embraced some years back by facilitating the vigorous vetting of programmes; matching the programmes with the existing capacity and competent sourcing of human resources  to run the  programmes. Part-time employment has thus become a common... Continue Reading

There has been stiff competition amongst transport companies which has resulted in the steep decline of road freight rates of between 20% and 30% across various transport companies. Furthermore, the transportation costs in the Northern Corridor from Mombasa to various destinations across East African Community has reduced. In wake of such... Continue Reading

Public Commissions in Kenya are importance arms of the executive in the management  of constitutional affairs. The aim of this study was to investigate the effects of internal  audit on performance of public commissions in Kenya. The specific objectives of the  study were; to determine the effect of expertise of the internal auditing staff on... Continue Reading

A customer is one of the significant assets for any profit-making firm, hence most profit making firms strive to acquire and retain as many customers as possible so as not to experience nose-diving of profits. While few existing researches have shown that product and or quality of service results in acquisition and retention of business customers,... Continue Reading

The purpose of this study was to investigate the effect of school culture on leading strategic change in public secondary schools especially in Nakuru Sub-County. The specific objectives were to examine the effect of goal orientation, find out the effect of team orientation, assess the effect of customer orientation, and evaluate the effect of... Continue Reading

Organizations exist and operate in dynamic environments. To survive and remain competitive in the evolving and highly competitive environment, organizations need effective change management strategies to develop the capacity to adapt to the changes. The study was aimed to determine the effect of change management on the adoption of ICT systems in... Continue Reading

The informal financial sector provides savings and credit facilities for lower income households and small scale enterprises in urban areas. The informal financial sector mobilizes rural savings and small savings from low income urban households. Despite their success in providing monetary services to small businesses that would otherwise lack... Continue Reading

County governments in Kenya have been consistently accused of poor budget absorption. However, there are no comprehensive studies that have been advanced to assess the challenges cited by the office of controller of budget on absorption rates in county governments. This study sought to assess the challenges affecting budget absorption in the... Continue Reading

Working capital management is a key issue in financial decision making since its overall goal is to ensure that a firm is able to continue its operations and that it has sufficient ability to satisfy both maturing short-term debt and upcoming operational expenses which directly affects the liquidity and eventual profitability of the company.... Continue Reading

Savings and Credit Cooperative Societies (SACCOs) play an essential role in economic development as part of the financial system. In Kenya, 63% of population benefit from SACCOs. SACCOs are vital instrument embraced by Kenyan Government towards increasing financial inclusion especially now that financial transactions are tending towards a cashless... Continue Reading

This study examined the ways in which the KCB Mtaani (agency banking) has been used as a competitive strategy at KCB through the enhancement of the financial inclusion within Nakuru County. The need for a competitive strategy was informed by the intense competition in terms of profitability and market share of the different banks. The specific... Continue Reading

There has been unprecedented competition in the financial sector particularly amongst commercial banks. This trend has persuaded banks to be more innovative in order to remain relevant in the sector. One of the key innovations is the introduction of agency banking in the industry. Since the inception of the same in 2010, it has not been clear the... Continue Reading