Explore Project Topics on: effect service management on consumer satisfaction in the Nigerian banking sector

CHAPTER ONE INTRODUCTION 1.1       Background of the study Customers are presumed the stakeholders of an organization and for an organization to flourish, the needs of the customers must be met. Without the presence of customers, the goals and objectives of an organization will not be achieved. It is therefore pertinent to carry out a... Continue Reading

ABSTRACT This study is motivated by a desire to examine service quality gap in the Nigerian banking sector. In light of the empirical review and other discussions, a number of questions arose as to whether there is relationship between banks services quality and customer satisfaction. The population... Continue Reading

( A CASE STUDY OF GT BANK PLC) ABSTRACT The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction” at Guaranty... Continue Reading

  CHAPTER ONE 1.0 INTRODUCTION Fraud is an intentional deception made for personal gain or to damage another individual. Fraud is a crime and a civil law violation. Defrauding people of money is presumably the most common type of fraud. Customers of banks are currently experiencing increase in fraud schemes. Scams to get a customer personal... Continue Reading

ABSTRACT  The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction†at Guaranty Trust Bank Murtala Muhammed Square Branch Kaduna. To highlight the result of the investigation of the subject matter.... Continue Reading

ABSTRACT The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction” at Guaranty Trust Bank Murtala Muhammed Square Branch Kaduna. To highlight the result of the investigation of the subject matter.... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 Background to the study The last twenty years have seen a radical change in the private sector’s relationship both with the state and the civil society. Globalization, deregulation, privatization, and the withdrawing of line between state and market have changed the basis on which private enterprise is expected to... Continue Reading

ABSTRACT The major concern of this study was to examine the prevalence of occupational stress in the banking sector. Also, its impact on the level of job satisfaction of bank employees was investigated. To this end, convenience sampling method was adopted to administer 200 copies of... Continue Reading

(A Study of Unity Bank in Kaduna Central Area, Kaduna)   ABSTRACT Efficient service delivery in the banking industry as in deed in every aspect of public service is a function of qualified and well trained personnel. This research project studies the... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 Background of the study Globally, organizations are concerned with value re-investment to the society in appreciation of the contributions of the society to their growth, sustenance and survival. Hence attention is further directed to the potential consumers as well as non consumers of corporate offers as marketing... Continue Reading

ABSTRACT In this era of social and economic instability in which the public must be given a convincing why they should part with their hard earned money, the role of the public relations practitioners cannot be over emphasized. The study also analyse the public relations strategies and policies management of the organization in question. The study... Continue Reading

ABSTRACT In this era of social and economic instability in which the public must be given a convincing why they should part with their hard earned money, the role of the public relations practitioners cannot be over emphasized. The study also analyse the public relations strategies and policies management of the organization in question. The study... Continue Reading

(A Case Study of First Bank of Nigeria Plc (FBN) Kachia Road, Kaduna)             ABSTRACT Cash is the backbone of any financial institution which allows it to stand on it feet. Roughly one half of all started ups go out of business mainly due to inadequate financial planning in... Continue Reading

ABSTRACT This study investigates the critical success factors of TQM project implementation in the Nigerian banking industry as a strategy for improving the quality of service delivery to customers. In carrying out the study primary data were used and a combination of Factor and regression analytical tools was used in the analysis. The Objective... Continue Reading

ABSTRACT This study investigates the critical success factors of TQM project implementation in the Nigerian banking industry as a strategy for improving the quality of service delivery to customers. In carrying out the study primary data were used and a combination of Factor and regression analytical tools was used in the analysis. The Objective... Continue Reading

ABSTRACT  This study investigates the critical success factors of TQM project implementation in the Nigerian banking industry as a strategy for improving the quality of service delivery to customers.  In carrying out the study primary data were used and a combination of Factor and regression analytical tools was used in the analysis. The... Continue Reading

ABSTRACT This research project work was undertaken with a purpose of determining and evaluation of the effect of computerizing banking service and its efficiency on the banking services in Nigeria. The effect of computerizing the banking services on the... Continue Reading

ABSTRACT This research project work was undertaken with a purpose of determining and evaluation of the effect of computerizing banking service and its efficiency on the banking services in Nigeria. The effect of computerizing the banking services on the behavioural aspect of management information system are Aggression Avoidance and projection on... Continue Reading

ABSTRACT This research project work was undertaken with a purpose of determining and evaluation of the effect of computerizing banking service and its efficiency on the banking services in Nigeria. The effect of computerizing the banking services on the behavioural aspect of management information system are Aggression Avoidance and projection on... Continue Reading

CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The Nigerian banking sector, which plays the intermediation role between the surplus and deficit sectors of the economy, propels the development and growth of the economy. Soludo (2004), proposes the reform of the banking sector with the sole objective of moving the economy forward and... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Recently, most industries in the country (Nigeria) have been existing in the firm of small industries (cottage industries) i.e household limit carrying out industries activities in the traditional method... Continue Reading

ABSTRACT This study examined the impact of financial sector reforms on the performance of the Nigerian banking sub-sector. The study aimed to test the impact of financial sector reforms lags on the performance of the banking sub- sector. Variables were incorporated in the model to capture other variables that can impact on the performance of the... Continue Reading

AbstractThis research study appraised the impact of the Banking Sector Reforms on the Real Sector of the Nigerian Economy for the period 1986 to 2009. Data on real sector output, credit to the real sectors, lending rate and interest rate on savings were obtained from the CBN Statistical Bulletin (2009 edition). The data were analysed using... Continue Reading

Abstract This research study appraised the impact of the Banking Sector Reforms on the Real Sector of the Nigerian Economy for the period 1986 to 2009. Data on real sector output, credit to the real sectors, lending rate and interest rate on savings were obtained from the CBN Statistical Bulletin (2009 edition). The data were analysed using... Continue Reading

   INTRODUCTION Service delivery is simply concerned with the provision of quality services to clients or customers. Bank service delivery can simply be defined as the delivery or provision of quality services to customers. Banks ability to render a more quality service to... Continue Reading

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading

TABLE OF CONTENTS TITLE                                                                       PAGE TITLE PAGE                                                                                      i... Continue Reading

TABLE OF CONTENTS TITLE                                                                       PAGE TITLE PAGE                                                                                      i... Continue Reading

TABLE OF CONTENTS DECLARATION ii APPROVAL ACKNOWLEDGEMENTS iv ABSTRACT TABLE OF CONTENTS vi CHAPTER ONE 1 THE PROBLEM AND ITS SCOPE 1 1.1 Background to the study 1 1.2 Statement of the problem 3 1.3 Purpose of the study 4 1.4 Research objectives 4 1.6 Scope of the study 5 1.6.1 Geographical scope 1.6.2 Theoretical scope 1.6.3 Content scope 1.6.4... Continue Reading

CHAPTER ONE INTRODUCTION 1.1      Background of the study The development of any nation depends to a very large extent on the calibre, organization and motivation of its human resources. In the specific case of Nigeria where diversity exerts tremendous... Continue Reading