Explore Project Topics on: SERVICE QUALITY AND SQTISFACTION OF STUDENTS IN MODULAR DISTANCE LEARNING

ABSTRACT The purpose of the study was to find out the perception of the distance education students of Asanteman study center about the quality of support services received. The adopted descriptive survey design and 120 students were randomly selected for the study. A self-completion questionnaire was the main instrument used to collect data from... Continue Reading

ABSTRACT The purpose of the study was to find out the perception of the distance education students of Asanteman study center about the quality of support services received. The adopted descriptive survey design and 120 students were randomly selected for the study. A self-completion questionnaire was the main instrument used to collect data from... Continue Reading

TABLE OF CONTENTS DECLARATION APPROVAL H DEDICATION ACKNOWLEDGEMENT iv ABSTRACT V TABLE OF CONTENTS Vi LIST OF TABLES ix CHAPTER ONE 1.0 INTRODUCTION 1 1.1 Background to the Study 1 1.2 Statement of the Problem 3 1.3 Objective of the Study 3 1.3.1 General Objective 3 1.3.2 Specific Objective 3 1.4 Research Questions 3 1.5 Scope of the Study 4 1.6... Continue Reading

The  main concern  in mathematics  education  is  how the  interest  of  students  can be  developed towards  learning  mathematics.  This  study  examined  the  role  of  peer  group, family  and quality  of teachers  in developing  the  of  interest  students  in  learning mathematics  in secondary  schools  in... Continue Reading

The  main concern  in mathematics  education  is  how the  interest  of  students  can be  developed towards  learning  mathematics.  This  study  examined  the  role  of  peer  group, family  and quality  of teachers  in developing  the  of  interest  students  in  learning mathematics  in secondary  schools  in... Continue Reading

ABSTRACT Student mothers play the roles of being mothers, workers and students simultaneously and these come with a lot of challenges as they pursue higher education. These challenges sometimes kill the innate desire for them to pursue education to the highest level. The primary purpose of this research work is to identify the challenges of... Continue Reading

ABSTRACT Student mothers play the roles of being mothers, workers and students simultaneously and these come with a lot of challenges as they pursue higher education. These challenges sometimes kill the innate desire for them to pursue education to the highest level. The primary purpose of this research work is to identify the challenges of... Continue Reading

ABSTRACT Student mothers play the roles of being mothers, workers and students simultaneously and these come with a lot of challenges as they pursue higher education. These challenges sometimes kill the innate desire for them to pursue education to the highest level. The primary purpose of this research work is to identify the challenges of... Continue Reading

ABSTRACT The Balme library is the main library of the University of Ghana. It is the Country's premier University library and renders a wide range of services to the academic community. Although provision offacilities and staffing appear to be adequate there seem to be less emphasis on service delivery. So far it appears that no effort has been... Continue Reading

TABLE OF CONTENT DECLARATION DEDICATION ACKNOWLEDGEMENT iv TABLE OF CONTENT v LIST OFTABLES vU ABSTRACT viii CHAPTER ONE 1 INTRODUCTION 1.0 Introduction 1 1.2 Background to the Study 1.3 Statement of the Problem 5 1.5 Objectives of the Study 5 1.5 Research Questions 1.6. 2 Geographical scope 6 1.7 Significance of the Study 6 CHAPTER TWO 7... Continue Reading

ABSTR4CT Tremendous changes in information technology and the Internet as whole have revolutionalized many application areas, among which F-learning is a key achievement. The department of distance learning at KIU was the orthodox method of education delivery to various students in various localities. The collaborative E-learning system presented... Continue Reading

The aim of every hotel is to deliver quality service that matches customers’ expectations in any  service encounter at the same time remaining profitable. The hotel industry in Kenya is faced with  competition emanating from a competitive market described by globalization, changing, and  soaring consumer demand for quality services, emerging... Continue Reading

ABSTRACT Customer service is an important aspect of whole business process. In today‟s global competitive environment delivering quality service is considered as an essential strategy for success and survival. The general objective of the study aims at determining the effect of marketing communication strategies and service quality in the Mobile... Continue Reading

ABSTRACT  With recent advances in wireless technology, users of wireless network now expect quality of service and performance comparable to what is available in fixed networks. The IEEE 802.11e Medium Access Control (MAC) is an emerging supplement to the IEEE 802.11 Wireless Local Area Network (WLAN) standard that supports Quality-of-Service... Continue Reading

ABSTRACT This study examined the availability of computer assisted language facilities in Osun state model schools and determined the influence the facilities availability has on students’ performance in English Language. The study further established the influence of the facilities utilization has on students’ performance. They were with view... Continue Reading

ABSTRACT This study is motivated by a desire to examine service quality gap in the Nigerian banking sector. In light of the empirical review and other discussions, a number of questions arose as to whether there is relationship between banks services quality and customer satisfaction. The population... Continue Reading

ABSTRACT Considering the importance of roads to a community, stakeholders (Governments, Motorists etc) need up-to-date information about the state of roads for decision making . This problem inspired Vorgbe’s (2014) work in implementing a machine learning classifier that could accurately classify roads as “good”, “fair” or “bad”.... Continue Reading

CHAPTER ONE INTRODUCTION 1.1     Background to the Study Work motivation refers to the psychological processes that influence individual behavior with respect to the attainment of workplace goals and tasks. Motivation therefore is the act of getting people to do things more efficiently or quickly with a sense of responsibility (Analoui, 2000).... Continue Reading

(A CASE STUDY OF UNILEVER NIGERIA PLC) CHAPTER ONE INTRODUCTION 1.1      BACKGROUND OF THE STUDY The days of a customer adopting one product or company for life are long gone. With easy access and global competitiveness, customers are often swayed by advertisingand a chance at a... Continue Reading

IN FIRST BANK PLC, KADUNA CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank. Though banks are... Continue Reading

ABSTRACT This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is... Continue Reading

ABSTRACT This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is... Continue Reading

ABSTRACT The main concern addressed in this study was the assessment of the perceptions of the students of the University of Benin of the quality of services rendered by the University to them, particularly in the areas of lectures, examinations and results and library services.... Continue Reading

ABSTRACT The ability of modern business organisations to succeed largely hinges on the quality of its human resources. Well trained and highly developed employees are considered as the bedrock for such success. The purpose of this study therefore was to examine the relationship between training and development and service delivery in Management... Continue Reading

Abstract in this research, the researcher shall extensively look at the challenges facing Judicial system in executing Justice in Uganda; this shall be done by centering at Masaka High court as case study. It is also worth looking at what the Judicial arm of the Government is all about? What are the requirements anyway for one to become a Judicial... Continue Reading

ABSTRACT This research aims to address the quality of services rendered by the University of Benin to her students who could also be regarded as her customers and the level of their satisfaction with the aforementioned services. Particularly, the... Continue Reading

               CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank.... Continue Reading

ABSTRACT The ability of modern business organisations to succeed largely hinges on the  quality of its human resources. Well trained and highly developed employees are  considered as the bedrock for such success. The purpose of this study therefore  was to examine the relationship between training and development and service  delivery in... Continue Reading

ABSTRACT Ghana Technology University College is one of the leading private tertiary educational providers in Ghana. There has been an urgent need to measure service quality recently due to increased students complains on service delivery even with the existence of a very nicely articulated customer service charter. The aim of this study was to... Continue Reading

                  CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank. Though... Continue Reading