This research work was conducted to find out the impact of organizational structure on managerial effectiveness of a named organization (ENTRACO).

This research work on the chosen topic was deemed necessary by the researcher in view of the conclusion reach by several schools of though on management that the way an organization is operationally structured could make or many organization in the achievement of its objectives.

The research in the course of the work, administered some structured questionnaire to critical office of the establishment, aimed at eliciting useful information. This was complemented by view of related literature on the subject including study of the organization structure in the establishment.

Arising from the above exercise, the researcher was able to discover among others.

1.         There is weak organizational structure in the establishment studied because the organizational structure in place are not well spelt out as many functional frameworks were not represented on the structure.

2.                There was also apparent lack of adequate knowledge and understanding by most staff of the establishments on the structural arrangements and this breeds conflicts in communication channels.

3.                That the lack understanding of the organizations structure arrangement contributed to lack of policy and organizational manuals.

In the view of the fact that the above lapses were found to be seriously militating the achievement of the organizational goals, it was then recommended, thus;

1.                That the organizational structure currently in place in the establishment  should be reviewed and redesigned to include all functional frameworks hitherto not represented.

2.                Then the above (1) should be backed up by policy and organizational manual.

3.                Proper induction conducted for employers of the establishment on the need for adherence to the organizational structure and reportorial relative ties.




1.1            Background of the study

1.1              Statement of the problems

1.2              Purpose of the study

1.3              Scope of the study

1.4              Research hypothesis

1.5              Significance of the study

1.6              Limitation of the study

1.7              Definition of terms




2.1              Early works relating to organizational structure and contemporary writings on organizational structure.

2.2              Formal organization

2.3              Informal organization

2.4              The general principles of management

2.5              Review of contemporary writing on organizational structure.

2.6              Purpose of organizational structure/control

2.7              The impact of organization structure




3.1              Research design

3.2              Area of the study

3.3              Population of the study

3.4              Sample and sampling procedure/technique

3.5              Instrument for data collection

3.6              Validation of the instrument

3.7               Reliability of the instrument

3.8              Method of data collection

3.9              Method of data analysis





4.1              Presentation analysis of data

4.2              Hypothesis testing

4.3              Summary of result




5.1              Discussion of results/findings

5.2              Conclusion

5.3              Implication of the research findings

5.4              Recommendation

5.5              Suggestions for further research







Many theories of organization have been propounded by the management scholars right from the classical era of contemporary period. These management gurus had common opinion that all not profit oriented had sets of objective to be achieved. For these objectives to be achieved, issues centered on the effective management of the organization like division of work, hierarchy of authority, Chain of command and Span of control etc, shall be put in place in a determined fashion that will suit the organizations. This is tantamount to structuring of organization. Organizational structure therefore, simply put in the framework on which an organization is built. It is a network of authority and role of relationships.

In a situation where these are obtained, the net result is the harmonization of operational activities, enhancement of friendly atmosphere among workers in the organization and the smooth attainment of the organizational objectives.

For the purpose of clarity and the practicability of this study, several forms of organizational structure like functional structure, line and staff structure can be adopted. Some other types of structure are product based organizational structure, geographical structure and matrices structure.

Unfortunately, despite the obvious advantage or impact inherent in structured business into attained forms, many Nigeria organization do not appreciate the qualities and guideline peculiar to the chosen structures. This main adherence to the tends of the chosen structure account for the numerous cases of discontinuity and failure in business. The appropriateness of the organizational structure also causes lack of co-ordination, low moral, back passing, role clash of responsibilities and weak financial base in most Nigeria business.

The preponderance of organization ineffectiveness and lack of effectiveness of most Nigeria business organizations are traceable to structural adequacies that makes it mandatory that an investigations into these problem should be carried out in other to solve them.

This need makes the research, the impact organizational structure in managerial effectiveness of selected organization in Enugu state more appropriate.

Organizational structure of the Enugu state transport company limited (ENTRACO) Enugu.

The structure of ENTRACO Enugu consists of three major sections namely: the workshop division, commercial division and operating division. The highest in the organizational hierarchy is the controlling ministry (ministry of state transport) being a government establishment; the Enugu state transport company limited (ENTRACO) activities are directly under the monitoring eyes of the ministry of transportation for the government.

Coming directly below the ministry is the boards of directors headed by a chairman. They are the making body of this company also directs the operations of the company in the desired directions and act as a check on the performance of the managing directors. Finally the jurisdiction of the board of directors covers the entire company.

Under the board of directors is the chief executive who is called the general manager. He possesses executive power in the company and sees to the day to day running of the business. He is answered to the board of directors and his span of control extends throughout the entire company.

One can conclude that as state operating agencies of the federal urban mass transit program, Enugu state transport company limited (ENTRACO) Enugu is structurally organized in a manner to provide cheap, reliable and effective services for the Urban and Rural communities.





























Enugu state transport company limited (ENTRACO) come into existence on the 1st of October 1991 under the license of Federal Urban Mass transit program (FUMYP) when the nation was in dire need of transportation cost.

ENTRACO is one of the state operating agencies of the federal urban mass transport program that was charged amongst others, to  provide cheap, reliable, efficient transport service for the urban commuters.

ENTRACO offers three major types of services as follows:

Inter city services-       Enugu to Onitsha Owerri, Port Harcourt and Abuja etc.

Chapter services-         They hire vehicle to anybody that  wishes to and the fees are according to the distance and days it will take them to came back.


In many institutions and organizations, organizational structure has made a very big impact towards uplifting  the affairs of the organization sometimes organizational structure posses a positive impact, in that it could also have a negative impact is workers decide to act on their own without the guides of the organizational structure.

The organizing  function can be visualized as a system of overall management system.

Any organization that is properly structured finds it very difficult to uplift the affairs and the operation of the organization, there by constituting a negative impact on the organization if workers decided to act on their own without delegation of duty and responsibility.

The problem of not having a very good and reliable structure in an organization will bring the workers to leaving many work undone and legislate to authority and responsibility, since it is the frame work on which an organization is built and also the network of authority and role of relationships. The net result of the organization not harmonized and the operational activities also when a good structure is lacked.

Enhancement of friendly atmosphere among workers in the organization and the smooth attainment of the  organizational objectives is hampered.

All these  problems mentioned above are controllable. These can only be achieved by setting a good structure in the organization which will cover both the functional structure, line structure, staff structure, product based organizational structure,  geographical structure and matrices structure.

The organizing  function like organizing function can  be visualized as a system of overall management system. The Enugu state transport company (ENTRACO) has its own organizational structure based on this, one may ask whether Enugu state transport company has achieve its organizational structure existing in the organization.


The purpose of the study is to know how effective the structure that ENTRACO has set is.

To know if the organizational structure  is truly needed in an organization. To impact or expose more knowledge of  the organizational structure and its purpose and usefulness to an organization.


the research deals  primarily with the study of the operation of the organizational structure in the Enugu state transport company limited (ENTRACO) Enugu. It is critical analysis and evaluation of the role of organizational structures of the establishment with he view to determine their influence on the effective and efficient management of the organization.


It is the objective of this study to know:

i.          What type of organizational structure  do ENTRACO have?

ii.         What is the adequate number of staff to be super vied by one boss?

iii.        What is the financial strength of the organization?

iv.        how they  transfer from one duty post to another in the organization?

v.         Whether the organization adequately define their duty schedule?

vi.        What are the criteria for rewarding and promoting workers in the organization?


In order to accurately verify whether organizational structure has any impact managerial effectiveness of organizations  with special reference to Enugu state transport company (ENTRACO), the following hypothesis are formulated:


1.         Organizational structure plays no role in effective management of organization, especially in ENTRACO Enugu.


Organizational structure managerial effectiveness of organization, especially ENTRACO.

2.         NULL HYPOTHESIS (Ho)

The financial position of the organization is supporting the effective functioning of the organizational structure.


The financial position of the organization is supporting the effective functioning of the organizational structure.

3.         NULL HYPOTHESIS (Ho)

There is insubordination in ENTRACO because of the way it is structured.


There is insubordination in ENTRACO because of the way it is structured.


Having devoted time and effort on the study, the researcher hope to achieve some hand marks at the end of the study. This research is quite significant given the benefits of a good organizational structure. Organizational structure helps to determine how an organization should be run.

This research work will be  of great benefit to many and will go a long way in satisfying the  need of people like

-           The students-  After their graduation, and they  went for employments, they  will be able to know the structure of the organization and  where the post given to him/her falls in for him/her to know what is required of him.

-           The lecturers-  Will gain a lot. If the impact of the organization is favourable on their own side, the implication is a harmonious working environment synonymous with efficient and effectiveness.

-           Future researchers-                  This research will as a guide to them that want to research more on this topic  or any topic that is related to it. It will help to reduce the problem of inadequate source of information or material.

-           General public-            The work will serve as an eye opener, while going for a transaction in an organization to be  able to know who and who to approach for the problem that brought him/her to the organization.


The researcher deemed it necessary to define or explain the following terms used in this piece of work.

a.         MANAGEMENT:      It is the utilization of both human and materials resources effectively and efficiently in other to achieve the set goals and objectives.

b.         ORGANIZATIONAL STRUCTURE:                      It is a mapped out patterns or a set out relationship between individuals positions and responsibilities and authority in an organization in achieving its objectives.

c.         DELEGATION:         This is the process by which an individual manager or supervisor transfer part of his authority or power of act to a subordinate to do a particular work but, without relinquishing the ultimate responsibility entrusted to him by his own superior

d.         AUTHORITY:           This is the legitimate power can be delegated. It is the right to do something.

e.         RESPONSIBILITY:  This id the obligation to perform certain function on behalf of the organization.

f.          SPAN OF CONTROL:          This is the principles of an organization which states that there is a to the number of people and functions that one person can supervise effectively.

g.         CHAIN OF COMMAND:     The relationship between different levels of employees.


Using our service is LEGAL and IS NOT prohibited by any university/college policies

You are allowed to use the original model papers you will receive in the following ways:

1. As a source for additional understanding of the subject

2. As a source for ideas for your own research (if properly referenced)

3. For PROPER paraphrasing ( see your university definition of plagiarism and acceptable paraphrase)

4. Direct citing ( if referenced properly)

Thank you so much for your respect to the authors copyright.

For more project materials

Log on to

Or call