TABLE OF CONTENT CHAPTER ONE: INTRODUCTION Background to the Study - - - - - Statement of the Research Problem- - - - Research Questions - - - - - - Objectives of the Study - - - - - - 1.5 Research Hypotheses- - - - - - 1.6 Scope of the Study- - - - - - 1.7... Continue Reading

    ABSTRACT Quality improvement can lead to increase in revenue and increased customer’s loyalty and the cross-selling of bank products as loyal customers spend more time with chosen banks, attract little administrative cost and are more profitable. The objective of the research is to... Continue Reading

CHAPTER ONE INTRODUCTION 1.1.   Background of the Study Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements, increased awareness and demands for banks services. The Banking industry of the 21st century operates in a complex and competitive environment... Continue Reading

ABSTRACT Customer satisfaction is a fundamental marketing construct in the last three decades.In the past, it was unpopular and unaccepted concept because companies thought it was more important to gain new customers than retain the existing ones.However,in this present decade,companies have gained better understanding of the importance of... Continue Reading

ABSTRACT Customer satisfaction is a fundamental marketing construct in the last three decades.In the past, it was unpopular and unaccepted concept because companies thought it was more important to gain new customers than retain the existing ones.However,in this present decade,companies have gained better understanding of the importance of... Continue Reading

ABSTRACT The research sought to analyse mobile banking as a strategy to curb cash shortages in the Zimbabwe Banking Industry with specific emphasis on Agribank. Banks in Zimbabwe were experiencing cash shortages as evidenced by long queues as well as continuous reduction of daily cash withdrawal limits. Mobile banking is one of the many strategies... Continue Reading

The effect of electronic payment system on customer satisfaction in Nigeria banking system. (Banking and Finance) CHAPTER ONE INTRODUCTION 1.1.  Background of the Study Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements, increased awareness and demands for... Continue Reading

Appraisal of the effect of electronic payment system on customer satisfaction in Nigeria banking system. A study of Access bank Plc, Calabar  CHAPTER ONE INTRODUCTION 1.1.  Descriptive Background of the Study Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements,... Continue Reading

TABLE OF CONTENTS DECLARATION ................................................................................................. i APPROVAL ...................................................................................................... ii DEDICATION... Continue Reading

CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The Nigerian banking sector, which plays the intermediation role between the surplus and deficit sectors of the economy, propels the development and growth of the economy. Soludo (2004), proposes the reform of the banking sector with the sole objective of moving the economy forward and... Continue Reading

ABSTRACT  Despite the importance of electronic banking in many financial institutions, fewer studies have focused on customer satisfaction especially in the African setting. With technology implementation, a new phenomenon in Stanbic Bank (Uganda) Limited and many customers has not yet embraced it, this study was conducted to determine the... Continue Reading

  CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is also defined as 'the number of... Continue Reading

CHAPTER ONE INTRODUCTION 1.1. BACKGROUND OF THE STUDY The rapid changes in business operations in contemporary times in the form of technological improvement require banks in Nigeria to serve their customers electronically. Traditionally, banks have been in the forefront of harnessing... Continue Reading

TABLE OF CONTENTS CHAPTER ONE: INTRODUCTION 1.1 Background to the Study 1.2 Objective of the Study 1.3 Statement of the Problem 1.4 Scope of the Study 1.5 Limitations of the Study 1.6 Significance of the Study CHAPTER TWO: LITERATURE REVIEW 2.1 Introduction 2.2 Activities of the... Continue Reading

CHAPTER ONE INTRODUCTION 1.1     BACKGROUND TO THE STUDY Nigerian banks in the face of increasing competition are currently facing enormous challenges which have made survival increasingly difficult. To survive and be successful providers of financial services, it is extremely important that the present environment should go with a new... Continue Reading

CHAPTER ONE INTRODUCTION 1.1       Background of the study Customers are presumed the stakeholders of an organization and for an organization to flourish, the needs of the customers must be met. Without the presence of customers, the goals and objectives of an organization will not be achieved. It is therefore pertinent to carry out a... Continue Reading

Background of the Study The banking sector is becoming increasingly competitive around the world. Today, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers, retain existing ones and maximize their... Continue Reading

TABLE OF CONTENTS DECLARATION ............................................................................................................................. i APPROVAL. ................................................................................................................................... ii DEDICATION... Continue Reading

ABSTRACT This project titled “Evaluation of Customer Services in Banking Industry” (A case study of First bank of Nigeria plc). It is aimed at evaluating the level of customer services in the banking industry. It has been a wondering issue that majority of the banks in Nigeria do not recognize the importance of customers. They keep them than... Continue Reading

(A CASE STUDY OF FIRST BANK NIGERIA PLC) ' CHAPTER ONE 1.0   INTRODUCTION Forms of banking have been in existence about 500 BC. The early bankers (the jews) lombandy in Italy transacted their business in the benches in the market place. The... Continue Reading