THE ROLE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY IN SERVICE DELIVERY IN THE ANAMBRA STATE MINISTRY OF EDUCATION
The aim of this study was to examine the role of ICT in service at the Anambra State Ministry of Government. To this end a review of the concept of ICT and the role it plays in service delivery in Government ministries is carried out. Two research questions and four researches, hypothesis stated in both the null and collected with the aid of a questionnaire and analyzed with the simple percentage and mean analysis method. At the end it was discovered that although the adoption of ICT has had a positive impact on service delivery at the Anambra State ministry of Education the Ministry of Education, the Ministry still faces ICT related challenges like high cost of cost of training staff to become ICT complaint and high cost of retooling procedures to adopt to ICT services. Based on these finding it was recommended, among other things that Government should develop a comprehensive plan on how to start using ICT products effectively. This plan will not stop at procument, but will move further to include, maintenance and repairs financing staff training, etc.
TABLE OF CONTENTS
2.1 concept of ICT
2.2 the role of ICT in service delivery in government ministries
RESEARCH DESIGN AND METHODOLOGY
PRESENTATION ANALYSIS AND INTERPRETATION OF DATA
1.4. data presentation and analysis
4.2 testing of hypothesis
4.3 discussion of finding
1.1 Background of the Study
The world today is shaped by the advancement in the field of information and communication technology (ICT) the relevance of (ICT) information and communication technology to the development of individuals or organization nations and the entire world cannot be over emphasized (Oyekanmis 2005). Information and communication technology (ICT) is therefore seen as the driving force. Nigeria has come to realize this fact and Government at various levels in the country had also adopted the technology towards the overall growth and development of the society. The use of (ICT) information and communication technology in governance is expected to improve decision making increase citizen participation in economic development support the modern work force enhance social well being and narrow the digital (Oyekanmis 2005).
One of the area in which government has strove to make the impact of (ICT) information and communication technology felt are the ministries. Government ministries are know for gathering processing and storing a wide variety of information needed for immediate of future purposes. These tasks however onerous they appear are the ones which (ICT) information and communication technology seek to provide an easy and convenient way of accomplishing (mertz,2994)
Not with standing Mertz (2004) argues that government ministries in developing communities still have trouble making effective use (ICT) information and communications technology investments, it can be difficult to hire experienced technical staff and educate exciting administrative and program staff. Training is expensive short lived and seldom fits the individual needs of organization.
It is against this backdrop that this study looks at the role of (ICT) information and communication technology in the service delivery of Anambra State Ministry of Education.
Service delivery in any Government Ministry involves a wide range of activities such as policy formulation budget preparation, then drafting of bills public enlightenment keeping of official documents etc. Dibier (2003) in trying to accomplish these tasks ministries more often than not rely on information and communications technology (ICT) device in gathering processing and storing a wide varieties of information required for immediate or future purpose as regards to this activities.
However Mertz (2004) urge that government ministries in developing communities still have troubles making effective use of (ICT) information and communications technology. They try to move forward using ICT, but often do not have the vision and experience on how to do so. Then, once they make (ICT) information and communications technology investments, it can be difficult to hire an experienced technical support staff and to educate existing administrative and program staff training is expensive, short lived and seldom fits the individuals needs of the organization
It is against this backdrop that this study looks at the Anambra State Ministry of Education
The research question for this study is put forward as follows:
For the purpose of this study, the following hypotheses are out forward. Hypothesis one
Hi: the use of (ICT) information and communications Technology in Anambra State Ministry of Education has had a positive impact on their service delivery.
Ho: the use of (ICT) information and communication Technology in Anambra State Ministry of Education has not had a positive impact on service delivery.
Ho: hypothesis two
Hi: the constraints to the effective use of (ICT) information and communications technology in the service delivery at the Anambra State Ministry of Education are the high cost of procuring (ICT) information and communications technology device and inadequate ICT literacy.
1.5 Objectives of the Study
The objectives of the study are as follow
1.6 SIGNIFICANCE OF THE STUDY
The study is important because
The scope of the study is narrowed down to the use of (ICT) Information Communication Technology in the Anambra State Ministry of Education alone.
The study is however limited by a number factor
Time: Not much time was given for the completion of
Finance: The research had only little funds at her
Disposal for the prosecution of the work.
Date: The staffs of the ministry were reluctant in
Furnishing the researcher with pieces of
Information that would have made the
Research a soaring success.
For clarification purpose we shall define a number of terms used in the work. The terms are however defined in relation to how they have been employed in the research.
1. ICT: Information and Communication Technology
ICT covers any product that will store, retrieve,
manipulate, transmit or receive information electronically in a digit form.
TERMS AND CONDITIONS
Using our service is LEGAL and IS NOT prohibited by any university/college policies
You are allowed to use the original model papers you will receive in the following ways:
1. As a source for additional understanding of the subject
2. As a source for ideas for your own research (if properly referenced)
3. For PROPER paraphrasing (see your university definition of plagiarism and acceptable paraphrase)
4. Direct citing (if referenced properly)
Thank you so much for your respect to the authors copyright.
For more project materials
Log on to www.grossarchive.com