This project work is concerned with the use of the Net Banking services and solution operations, a case study of the Intercontinental Bank Plc Enugu. Net Banking services and solution is a way for the customer to perform banking actions on his or her cell phone or other mobile device. It is a quite popular method of banking that fits in well with a busy, technologically oriented lifestyle. It might also be referred to as M-banking or SMS banking. The Electronic in acts over evolving state is becoming a serious method of business communication and data transfer worldwide. As such banks and other financial institutions are beginning to use the Electronic database as new vehicle for doing business. The Electronic database allows banks to offer both new services and level of convenience for existing services and allowing the consumers and customers to interact from any computer capable of making appropriate connections.
The technological developments have made most banks and other financial institutions to be more responsive to change and it is imperative to adopt the latest technology in order to maintain operational efficiency as a means of warding off competitive threat, to increase speed of transaction, improvement of customer’s convenience by reducing barriers to entry into payment systems and retail banking.
TABLE OF CONTENTS
TITLE PAGE
CERTIFICATION PAGE
APPROVAL PAGE
DEDICATION
ACKNOWLEDGEMENT
ABSTRACT
TABLE OF CONTENTS
CHAPTER ONE
1.0INTRODUCTION
1.1STATEMENT OF THE PROBLEM
1.2PURPOSE OF THE STUDY
1.3AIMS AND OBJECTIVES
1.4SCOPE OF THE STUDY
1.5LIMITATION OF THE STUDY
1.6SIGNIFICANCE OF THE STUDY
1.7DEFINITION OF TERMS
CHAPTER TWO
2.0LITERATURE REVIEW
CHAPTER THREE
3.0METHODOLOGY FOR FACT FINDINGS AND DETAILED DISCUSSION OF THE SUBJECT MATTER FOR THE STUDY
3.1METHODOLOGY FOR FACT FINDINGS
3.2DETAILED DISCUSSION OF THE SUBJECT MATTER FOR THE STUDY
CHAPTER FOUR
4.0THE FUTURE, IMPLICATIONS AND CHALLENGES OF THE SUBJECT MATTER FOR THE SOCIETY
4.1THE FUTURE
4.2IMPLICATIONS
4.3CHALLENGES OF THE SUBJECT MATTER FOR THE SOCIETY
ABSTRACT This is a research into the nature of banking services to find out the reason and suggest toward the performance creditably in banking services. Having carried out an intensive research I cam to the following recommendations/conclusion. The customers can do without the banks but the banks cannot do without the customers. Therefore the... Continue Reading
ABSTRACT This is a research into the nature of banking services to find out the reason and suggest toward the performance creditably in banking services. Having carried out an intensive research I cam to the following recommendations/conclusion.... Continue Reading
ABSTRACT This is a research into the nature of banking services to find out the reason and suggest toward the performance creditably in banking services. Having carried out an intensive research I cam to the following recommendations/conclusion. The customers can do without the banks but the banks cannot do... Continue Reading
ABSTRACT The proliferation of banks in Nigerian economy resulted in cutthroat competition among banks, the phenomena in informed the decision to probe into how banks market their financial services. In other words, the focus of this work is to find out the marketing strategies adopted by banks to create awareness of their products. To customers,... Continue Reading
ABSTRACT The proliferation of banks in Nigerian economy resulted in cutthroat competition among banks, the phenomena in informed the decision to probe into how banks market their financial services. In other words, the focus of this work is to find out the marketing strategies adopted by banks to... Continue Reading
(A CASE STUDY OF FIRST BANK NIGERIA PLC) ' CHAPTER ONE 1.0 INTRODUCTION Forms of banking have been in existence about 500 BC. The early bankers (the jews) lombandy in Italy transacted their business in the benches in the market place. The... Continue Reading
ABSTRACT This project titled “Evaluation of Customer Services in Banking Industry” (A case study of First bank of Nigeria plc). It is aimed at evaluating the level of customer services in the banking industry. It has been a wondering issue that majority of the banks in Nigeria do not recognize the importance of customers. They keep them than... Continue Reading
ABSTRACT The proliferation of banks in Nigerian economy resulted in cutthroat competition among banks, the phenomena in informed the decision to probe into how banks market their financial services. In other words, the focus of this work is to find out the marketing strategies adopted by banks to create awareness of their products. To customers,... Continue Reading
. (A CASE STUDY OF MICRO FINANCE BANK OKO) ABSTRACT This research work is on the impact of advertising in the marketing of banking services. This work was carried out in order to determine the impact of advertising in the marketing of banking services using Micro... Continue Reading
ABSTRACT This project was a through research into marketing of financial services by Nigerian banking industry in Nigeria. It is to investigate the performance of bank marketing, and what extent they have contributed to the Nigerian economy. Chapter one of this project deals with general introduction of what marketing of financial services is all... Continue Reading