ABSTRACT The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structure questionnaire was developed validated and tested for its reliability. The percentage method was used in calculation. The major findings of the study were: 1. That secretaries have more area of conflict with their bosses than areas of mutual friendship. 2. The consequences of such conflicts affect the progress of the establishment concerned. 3. That if the possible strategies or procedures suggested can be adopted by the secretaries the conflict can be remedial. It is concluded that, it is important for the secretaries to have a good working relationship with their bosses to stop the conflicts and achieve the goals of the establishment, and bosses should provide or create a room for negotiation between them and their secretaries
TABLE OF CONTENTS Title page i approval page ii Certification Dedication iv Acknowledgement v Table of Contents vii Abstract x
CHAPTER ONE INTRODUCTION Background of Study 1 Statement of the problem 4 Purpose of the study 5 Significance of the study 5 Research Questions Delimitations of the study 7
CHAPTER TWO LITERATURE REVIEW Meaning of a secretary 10 Qualities of a secretary 14 Functions and categories of secretary 19 Types and characteristics of conflicts 23 Summary of literature review 32
CHAPTER THREE RESEARCH METHODOLOGY Design of the study 34 Area of the study 34 Population of the study 35 Sample of the study 36 Instrument used for data collection 36 Distribution and retrieval of the instrument 37 Method of data collection 38
CHAPTER FOUR PRESENTATION AND ANALYSIS OF DATA
CHAPTER FIVE SUMMARY, CONCLUSION AND RECOMMENDATION Summary of findings 44 Conclusion 45 Recommendations 45 Limitations of the study 47 Suggestions for further studies 48 References 49 Appendix A 50 Appendix B Questionnaire 51
CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT
CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (AHOCOL COMPANY AWKA) TABLE OF CONTENTS Title page i approval... Continue Reading
CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (AHOCOL COMPANY AWKA) ABSTRACT The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies.... Continue Reading
ABSTRACT The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions... Continue Reading
ABSTRACT The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions... Continue Reading
Abstract The role of employees in service organizations is comparable to the role of the service itself. Their Importance to the firm is critical to both service delivery and service production. There is... Continue Reading
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ABSTRACT The growth and development of any nation is always the major concern of every government many policies are put in place especially in government owned establishment . all these are with a view to improving the economic well-being of both the nation and its general populace However, a visit to any of the government establishment will... Continue Reading
ABSTRACT The growth and development of any nation is always the major concern of every government many policies are put in place especially in government owned establishment . all these are with a view to improving the economic well-being of both the nation and its general populace However, a visit to any of the government establishment will... Continue Reading
ABSTRACT The growth and development of any nation is always the major concern of every government many policies are put in place especially in government owned establishment . all these are with a view to improving the economic well-being of both the nation and its general populace However, a visit to any of the government establishment will... Continue Reading
ABSTRACT This study was done to determine the problems and prospects of establishing and managing a private radio-diagnostic centre in Onitsha, Anambra state. It was carried out in the 42 diagnostic centers with private hospitals inclusive that have a radio-diagnostic unit. A survey type of design was used for the study, the source of data... Continue Reading