+234 813 0686 500
+234 809 3423 853
info@grossarchive.com

IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS

  • Type:Project
  • Pages:40
  • Format:Microsoft Word
(Banking and Finance Project Topics & Materials)
ABSTRACT
This project work gives a bird eye view of the problems facing commercial bank customers in Nigeria and the best way to alleviating these stated problems. As the banking industries faces the global challenges of modern banking, the customers who are the strength of the banking industries should not be left out in this development terrain.
Chapter one work reveals in full meaning of customer, bank commercial bank and banker.
Also a congenial history of commercial bank is treated in this chapter.
Chapter two elucidated more on the rights and duties of commercial bank to its customers.
Also ways and benefits of good quality services to customers are also highlighted in this chapter.
Chapter three embodies the various ways by which the researcher sourced in data collection.
Chapter four embodies itself on the finding of the researcher about the project topic improving customers services in Nigeria commercial bank”
Chapter five is the summary; conclusion and recommendation to help improve the quality of services to customers are not left out.

TABLE OF CONTENT
TITLE PAGE                                    i
APPROVAL PAGE                                ii
ABSTRACT                                    iii
DEDICATION                                    iv
ACKNOWLEDGEMENT                            v
TABLE OF CONTENT                                vi

CHAPTER ONE :
INTRODUCTION
1.0 IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANK
WHO IS A BANK CUSTOMER
WHAT IS BANK
WHAT IS BANKING BUSINESS
WHAT IS COMMERCIAL BANK
1.1    OBJECTIVE /AIMS OF THE STUDY
1.2    SIGNIFICANCE OF THE STUDY
1.3    LIMITATION OF THE STUDY
1.4    BRIEF HISTORY OF COMMERCIAL BANK

CHAPTER TWO
2.1 BANKS AND CUSTOMER RELATIONSHIP
2.2 DUTIES AND RIGHTS OF COMMERCIAL BANKS TO THEIR CUSTOMERS
2.3 IMPEDIMENT AND INFRASTRUCTURAL LIMITATIONS OF COMMERCIAL BANK
2.4 WAYS AND BENEFITS OF GOOD QUALITY SERVICES TO CUSTOMERS
2.5 THE BANK OF NIGERIA CONTROL OF COMMERCIAL BANK
2.6 OPPORTUNITY FOR GROWTH ADVANCEMENT AND SELF-ACTUALIZATION

CHAPTER THREE
 3.0 RESEARCH DESIGN AND METHODOLOGY
3.1 SOURCES OF DATA
3.2 LOCATION OF DATA
3.3 METHOD OF INVESTIGATION

CHAPTER FOUR
4.0 FINDINGS

CHAPTER FIVE
5.0 SUMMARY
5.1 CONCLUSION
5.2 RECOMMENDATION
BIBLIOGRAPHY

IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS

Share This

Details

Type Project
Department Banking and Finance
Project ID BFN1398
Price ₦3,000 ($9)
No of Pages 40 Pages
Format Microsoft Word

500
Leave a comment...

    Details

    Type Project
    Department Banking and Finance
    Project ID BFN1398
    Price ₦3,000 ($9)
    No of Pages 40 Pages
    Format Microsoft Word

    Related Works

    ABSTRACT The banking business has experienced structural changes over the decades like other business. The government continually encourages the expansion of the services rendered by bank and also facilities both in the urban and rural area. In other to provide... Continue Reading
    ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading
    CHAPTER ONE INTRODUCTION 1.1 Background to the Study Britannia Concise Encyclopedia (1995), defined Bank as a financial institution authorized to provide variety of financial services, including customer and business loans (generally short term), checking service, credit cards and saving accounts. A bank is a financial institution authorized by... Continue Reading
    ABSTRACT This study sought to establish the strategies used by ccommercial banks in Kenya in Managing Service Breakdown among SME Customers. The study focused on five commercial banks namely Barclays,... Continue Reading
    PROPOSAL Improve customers services in Nigeria commercial Banks. CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duely accepts COMMERCIAL BANK: these are banks established to trade retail- bankingservices at a... Continue Reading
    PROPOSAL Improve customers services in Nigeria commercial Banks. CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duly accepts COMMERCIAL BANK: these are banks established to trade retail- banking services at a... Continue Reading
    INTRODUCTION BANKING: It is an institution established for the purpose of rendering retail banking services at a profit. Improving customer services in Nigeria banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht... Continue Reading
    ABSTRACT The role of commercial banks in the growth and development of a nation’seconomy cannot be understated. Since commercial banks operations are vitalfor economic advancement, factors that impair its operations will have anegative effect on economic development. Hence, it is important to know thesefactors. Fraud is one of the major causes... Continue Reading
    ABSTRACT Fraud is finally acknowledgement as a hidden threat to financial institutions in the country. It has remained a Jig Saw Puzzle in our commercial Banks and other financial institutions. People view it with astonishment considering the devastating effects uncontrollability, increasing trend and magnitudes in our news headlines. In recent... Continue Reading
    ABSTRACT The role of commercial banks in the growth and development of a nation’s economy cannot be understated. Since commercial banks operations are vital for economic advancement, factors that impair its operations will have a negative effect on economic development. Hence, it is important to know these factors. Fraud is one of the major... Continue Reading