+234 813 0686 500
+234 809 3423 853
info@grossarchive.com

THE CHALLENGES OF SECRETARIES WORKING IN FINANCIAL HOUSES (A CASE STUDY OF FIRST BANK OF NIGERIA PLC, ENUGU MAIN BRANCH)

  • Type:Project
  • Pages:80
  • Format:Microsoft Word
(Secretarial Administration Project Topics & Materials)
ABSTRACT
This study investigated the challenges of secretaries in model financial houses.
The theoretical frame work for this study was provided by the review of related literature.
Research questions were designed and questionnaires prepared to enable the researcher collect enough data as regards the study.
Information were sought through secondary sources such as textbooks, journals, lecture notes etc. were used in data collection and the researcher made use of all the secretaries as the population of the study.
The finding of the research work were presented in tabular form and analysed using simple percentages.
The researcher came up with the following findings, that secretaries.
1. Lack necessary office equipment that will enable them perform effective and creditably.
2. Are not properly compensated for the big job they perform.
3. Suffers low social status arising from low acceptance in the society.
4. Are not often sent on training as done to other personnel in other profession.
5. Lack good working condition.

In view of the above, recommendations are thus given to improve the prevailing challenges of secretaries in model financial houses.
  
INTRODUCTION
1.1 BACKGROUND OF THE STUDY:
The work of secretaries in an organization is very vital and there is no way an organization can function well without their aid. The fast production of efficient work is assured since they are well trained in that line.
Whenever paper work, records and mostly written communication are needed in an organization the secretaries are likely to be involved. In  as much as secretaries have been undermined by the general public in many ways, the general conception is usually that any employee who sits behind a typewriter and does other forms of secretarial jobs is a secretary; therefore regarding them as typists or mere servants. It is therefore pertinent to start by knowing exactly who a secretary is, before going to the challenges facing them.
A secretary is an employment in an office who deals with correspondence, keeps records, makes arrangement and appointments for a particular member of the staff. He/she is the one who combines or has the mastering skills of shorthand and type writing and with a sound knowledge of secretarial duties.
A secretary is defined by the National Association secretaries in United States of America “as a executive assistant who posses mastery of office skills, who demonstrates ability to assume responsibilities without direct supervisor who exercises initiatives and judgment,  and who makes decision with in the scope of assigned authority”.
Office skills include typewriting, shorthand ability to operate photocopying machine, duplicating machines, cope with filings, do reception duties. Furthermore, a good secretary needs also to have accumulated enough knowledge about commercial work in general and this implications, on secretary is deemed to be genius.
A secretary in other words is a person employed in an office to care of correspondence/ records and in addition keep the day to day engagement of his/her executive in line with various demands.
Based on these factors, one can now say that a secretary is an indispensable factor in any office or organization. 
A secretary has out-standing qualities – she understands the principles of keeping secrets, being polite to customers, callers and visitors, no matter how highly or lowly the visitors may be placed.
She appreciates the aims or goals of the organization in office or business, and conscientious works towards the achievement of the goals, together with the boss and other staff.
The secretary working in an industry should know all about the place. She should know the products, how they are produced, how raw materials are obtained, how the machinery works, how and where the spare parts are obtained, know managers and their individual assignments, other management staff, and indeed, the policy of the whole organization.
A good secretary is always alert, she reads newspapers, listens to News on electronic media and even to other people as they discuss. This is because, she might get useful information with minimum delay for the smooth running of the organization. Other attributes of a good secretary include tactfulness, self-control, neatness, politeness, ability to work without grumbling memory and pleasant speaking, services of a secretary are indispensable in every establishment. But, this fact notwithstanding, secretaries complain of one form of maltreatment or another from their employers in the course of carrying out their duties.
In spite of the important roles which secretaries play in organizations. Nigeria secretaries are still faced with a lot challenges and this paper or research will address these challenges.

THE CHALLENGES OF SECRETARIES WORKING IN FINANCIAL HOUSES (A CASE STUDY OF FIRST BANK OF NIGERIA PLC, ENUGU MAIN BRANCH)

Share This

Details

Type Project
Department Secretarial Administration
Project ID SEA0287
Price ₦3,000 ($20)
No of Pages 80 Pages
Format Microsoft Word

500
Leave a comment...

    Details

    Type Project
    Department Secretarial Administration
    Project ID SEA0287
    Price ₦3,000 ($20)
    No of Pages 80 Pages
    Format Microsoft Word

    Related Works

    ABSTRACT This study investigated the challenges of secretaries in model financial houses. The theoretical frame work for this study was provided by the review of related literature. Research questions were designed and questionnaires prepared to enable the researcher collect enough data as regards the study. Information were sought through... Continue Reading
    ABSTRACT This study investigated the challenges of secretaries in model financial houses. The theoretical frame work for this study was provided by the review of related literature. Research questions were designed and questionnaires prepared to enable the researcher collect enough data as regards the study. Information were sought through... Continue Reading
    ABSTRACT This study investigated the challenges of secretaries in model financial houses. The theoretical frame work for this study was provided by the review of related literature. Research questions were designed and questionnaires... Continue Reading
    (A Case Study Of First Bank Of Nigeria Plc Enugu Main Branch) ABSTRACT This study investigated the challenges of secretaries in model financial houses. The theoretical frame work for this study was provided by the review of related literature. Research questions were designed and questionnaires... Continue Reading
    FINANCIAL STATEMENT ANALYSIS AS A BANK LENDING DECISION (A CASE STUDY OF FIRST BANK OF NIGERIA PLC OKPARA AVENUE MAIN BRANCH) ABSTRACT Commercial banks perform numerous functions. One of the most profitable investments of the commercial banks is granting of loans and advances to those customers that need such including business organization as... Continue Reading
    ABSTRACT The functions of the sectary has changed drastically at present due to largely to the the introduction of modern automation in offices. The use of new machines like computers, facsimile, automatic typewriters, word processes etc has generated new business abilities and new job opportunities for secretaries. However, it is also feared that... Continue Reading
    ABSTRACT The functions of the sectary has changed drastically at present due to largely to the the introduction of modern automation in offices. The use of new machines like computers, facsimile, automatic typewriters, word processes etc has generated new business abilities and new job opportunities for secretaries. However, it is also feared that... Continue Reading
    ABSTRACT The functions of the sectary has changed drastically at present due to largely to the the introduction of modern automation in offices. The use of new machines like computers, facsimile,... Continue Reading
    ABSTRACT The business organization operates in an environment and through its interactions with the various elements of this environment, it justifies its existence. The customers is the essences of business. The business organizaiton is expected to continually to satisfy it customer hence this work gets out to investigate the need for improved... Continue Reading
    THE NEED FOR IMPROVED CUSTOMER SERVICES IN THE BANKING INDUSTRY (A CASE STUDY OF UNION BANK OF NIGERIA ENUGU MAIN BRANCH) ABSTARCT The business organization operates in an environment and through its interactions with the various elements of this environment, it justifies its existence. The customers is the essences of business. The business... Continue Reading