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A STUDY OF THE PERCEPTION OF MARITIME SERVICES IN NIGERIA

  • Type:Project
  • Pages:65
  • Format:Microsoft Word
(Maritime and Transport Project Topics & Materials)

This survey focuses on the Perception of Maritime Services in Nigeria.  Relevant literatures in the Nigerian Maritime Industry and Port Service quality were reviewed to give relevance to the study.  The findings of this survey reveal that services offered at Warri Port had favourable influence on actual perceptions of quality of service and that the study reveals that there is a very strong relationship between the core and relational dimensions of service quality and satisfaction. The study also reveals that port managers should focus on those dimensions where customers perceive receiving a different service than expected and that managers should be in regular contact with employees to access their service experiences.


The survey shows how using Service Quality and customer satisfaction index to identify important attribute of Maritime Services and port service quality that can be used as an early warning system for port, therefore, being an important tool for port managers.

A STUDY OF THE PERCEPTION OF MARITIME SERVICES IN NIGERIA

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Details

Type Project
Department Maritime and Transport
Project ID MAT0005
Price ₦3,000 ($9)
No of Pages 65 Pages
Format Microsoft Word

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    Details

    Type Project
    Department Maritime and Transport
    Project ID MAT0005
    Price ₦3,000 ($9)
    No of Pages 65 Pages
    Format Microsoft Word

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