AUTOMATED TELLER MACHINE(ATM) AND CUSTOMER SATISFACTION IN NIGERIA

  • Type: Project
  • Department: Banking and Finance
  • Project ID: BFN1263
  • Access Fee: ₦5,000 ($14)
  • Pages: 77 Pages
  • Format: Microsoft Word
  • Views: 814
  • Report This work

For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

ABSRTACT: This study aims at investigating  the satisfaction levels of customers with respect to various aspects of the service quality of ATMs in Nigeria and a problem of robbery and theft ,and  also customers  opinion on various other related issues such as inconvenient features while using the ATM. The study was carried out in lagos state with 100 questionnares administerd and distributed randomly. 98 questionnaires were found useful for the purpose of the study. Data collected were analysed using frequency table and pie chart while non parametric statistical test was used to test the formulated hypothesis using SPSS vol 21. Package/ software to examine the level of customer satisfaction while using the ATM and the relationship between ATM and customer satisfaction in Nigeria. The findings shows that ATM improved service delivery in form of  transactional convenience, time saving and Quick transaction alert.It is recommended that ATMs should be able to produce reports of transactions that where successful and the once aborted so as to enable the bank officials reverse cash if it has not been automatically reversed.Finally ATMs should have an option where you are asked to choose your language e.g Yoruba, Igbo and Hausa for users who do not understand English.

Keywords:ATM, Customer Satisfaction, Customer.

  


AUTOMATED TELLER MACHINE(ATM) AND CUSTOMER SATISFACTION IN NIGERIA
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
  • Type: Project
  • Department: Banking and Finance
  • Project ID: BFN1263
  • Access Fee: ₦5,000 ($14)
  • Pages: 77 Pages
  • Format: Microsoft Word
  • Views: 814
Payment Instruction
Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank GTBANK
gtbank
Account Name Obiaks Business Venture
Account Number 0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)

btc wallet
Copy to clipboard Copy text

500
Leave a comment...

    Details

    Type Project
    Department Banking and Finance
    Project ID BFN1263
    Fee ₦5,000 ($14)
    No of Pages 77 Pages
    Format Microsoft Word

    Related Works

    ABSRTACT: This study aims at investigating the satisfaction levels of customers with respect to various aspects of the service quality of ATMs in Nigeria and a problem of robbery and theft ,and also customers opinion on various other related issues such as inconvenient features while using the ATM. The study was carried out in lagos state with 100... Continue Reading
    ABSRTACT:  This study aims at investigating  the satisfaction levels of customers with respect to various aspects of the service quality of ATMs in Nigeria and a problem of robbery and theft ,and  also customers  opinion on various other related issues such as inconvenient features while using the ATM. The study was carried out in lagos state... Continue Reading
    IN ACCESS BANK NIGERIA PLC, KADUNA TABLE OF CONTENTS CHAPTER ONE: Introduction Background to the Study 1.2 Statement of Problem 1.3 Objective of the Study 1.4 Research Questions 1.5 Statement of Research hypothesis 1.6 Significance of the Study 1.7 Scope of the Study 1.8... Continue Reading
    TABLE OF CONTENTS CHAPTER ONE: Introduction Background to the Study 1.2 Statement of Problem 1.3 Objective of the Study 1.4 Research Questions 1.5 Statement of Research hypothesis 1.6 Significance of the Study 1.7 Scope of the Study 1.8 Definition of key Terms CHAPTER... Continue Reading
    TABLE OF CONTENTS Title page Declaration Approval page Dedication Acknowledge Table of content Abstract CHAPTER ONE: Introduction 1.1        Background to the Study     1.2    Statement of Problem  1.3    Objective of the Study 1.4    Research... Continue Reading
    TABLE OF CONTENTS CHAPTER ONE: Introduction Background to the Study 1.2 Statement of Problem 1.3 Objective of the Study 1.4 Research Questions 1.5 Statement of Research hypothesis 1.6 Significance of the Study 1.7 Scope of the Study 1.8 Definition of key Terms CHAPTER... Continue Reading
    CHAPTER ONE INTRODUCTION 1.1 Background to the study  1.2 Statement of the problem  1.3 Research Question  1.4 Objectives of the study  1.5Statement of Hypotheses  1.6 Significance of the study  1. 7 Scope and Limitations of the study  1.8Definition of Operational Terms  CHAPTER TWO  LITERATURE REVIEW 2.1Introduction  2.2Conceptual... Continue Reading
    CHAPTER ONE INTRODUCTION 1.1 Background to the study 1.2 Statement of the problem 1.3 Research Question 1.4 Objectives of the study 1.5 Statement of Hypotheses 1.6 Significance of the study 1. 7 Scope and Limitations of the study 1.8 Definition of Operational Terms CHAPTER TWO LITERATURE REVIEW 2.1 Introduction 2.2 Conceptual Framework 2.2.1... Continue Reading
    The research was can-ied out with the main objective of finding out the impact of ATMs on customer satisfaction in Crane Bank Uganda. This study focused don four research questions. 1. To find out the impact of ATMs on Customer Satisfaction 2. To find out the relationship between ATMs and customer satisfaction. 3. To find out the challenges faced... Continue Reading
    TABLE OF CONTENTS DECLARATION ................................................................................................. i APPROVAL ...................................................................................................... ii DEDICATION... Continue Reading
    Call Us
    Get this work
    whatsappWhatsApp Us