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USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES AND GROWTH IN THE BANKING INDUSTRY (A CASE STUDY OF INTER-CONTINENTAL BANK)

  • Type:Project
  • Pages:59
  • Format:Microsoft Word
(Business Administration and Management Project Topics & Materials)
ABSTRACT 

This research work was carried out in order to examine the extent of using management information system (MIS) to improve customers service and growth in inter-continental bank Enugu with so much emphasis on the impact of computerization on its operation. 
This survey made are of information from oral interview questionnaires and certain analysis of published materials. 

The following are the highlights of result:
1)There are various operations of the bank ranging from current account maintained by the bank to customers such as cooperate and financial adviser has become cumbersome as regards to various dot a records to be processed. 

2)The bank would be able to keep and maintain records of various accounts and customers records as well as management and staff of the company by the use of modern electronic processor the computer. 


Based on these findings the following recommendations are made:
The  bank should ensure that every of its staff is computer literate so that their unable goods or objectives is achieved. 
There should also be an automatic uninterrupted power supply (ups) to guard information loss or disruption of work process in the event of power  failure. 

TABLE OF CONTENTS 
Title page 
Approval page 
Dedication 
Acknowledgement 
Abstract 
Table of contents 
List of tables 
List of figure (if any) 

CHAPTER ONE 
Introduction 
1.1 Background of the study 
1.2 Statement of problems
1.3 Purpose of the study
1.4 Scope of the study 
1.5 Research question 
1.6 Research hypothesis 
1.7 Significance of the study 
1.8 Limitation of the study 
1.9 Definition of terms 
    Reference 

CHAPTER TWO 
Literature Review 
2.1 Brief history of banking in Nigeria 
2.2 Banking operation in Nigeria 
2.3 Origin of money 
2.4 Origin of banking 
2.5 Development of banking 
2.6 Growth of banking 
2.7 Account maintained by Inter- continental trust banks
2.8 Ways in which the bank keep its  information system improve customers service 
    Reference 

CHAPTER THREE 
Research Design Methodology 
3.1 Research Design 
3.2 Area of the study 
3.3 Population of the study 
3.4 Sample size 
3.5 Instrument for data collection 
3.6 Validation of the instrument 
3.7 Reliability of the instrument
3.8 Method of data collection 
3.9 Questionnaire distribution and retrieval 
    Reference 

CHAPTER FOUR 
Data Presentation and Analysis 
4.1  Presentation and analysis of data 
4.2  Testing of Hypothesis 
     Reference 

CHAPTER FIVE 
Discussion, Recommendations Conclusion
5.1 Discussion of result and findings 
5.2 Conclusion 
5.3 Recommendations 
5.4 Suggestion for further research 
    Reference 
    Bibliography 
    Appendix 

USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES AND GROWTH IN THE BANKING INDUSTRY (A CASE STUDY OF INTER-CONTINENTAL BANK)

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Details

Type Project
Department Business Administration and Management
Project ID BAM1865
Price ₦3,000 ($9)
No of Pages 59 Pages
Format Microsoft Word

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    Details

    Type Project
    Department Business Administration and Management
    Project ID BAM1865
    Price ₦3,000 ($9)
    No of Pages 59 Pages
    Format Microsoft Word

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