THE ROLE SECRETARIES TOOL FOR ENHANCING THE QUALITY OF SERVICE RENDERED BY GOVERNMENT ESTABLISHMENT (A CASE STUDY OF UNIVERSITY OF NIGERIA, ENUGU CAMPUS)
THE ROLE SECRETARIES TOOL FOR ENHANCING THE QUALITY OF SERVICE RENDERED BY GOVERNMENT ESTABLISHMENT (A CASE STUDY OF UNIVERSITY OF NIGERIA, ENUGU CAMPUS)
Secretaries as important organs of government establishment and organization perform essential functions in these establishment. For the purpose of this research work, the definitions, qualities and duties secretaries are examined. In doing the stated function a secretary stands as a potent instrument for the improvement of the various government establishments or organization in the country. This is necessitated because of the poor performance of these governmental establishment in terms of their administration management in the modern technological expanding societies we are in.
Most of the establishment are saddled with so many problem including that proper administration. The rationale for his work is to establish the fact clearly secretaries has the potentials of enhancing the administrative efficiency of the government establishment in the country, with the university of Nigeria campus as a case study. In doing this he sampled population in some secretaries. The finding are:
There is a tighter awareness of administrative and management skill among the involved
Secretaries of the department of the university more than non secretaries of the university.
Chapter one diseases fully on the background of the study statement of the problem purpose of study and other, chapter two in its own treats the views of other authors on the subject. Chapter three discusses the methodology
Used in the research as well as the host of others. Chapter four features the analysis of the data collection.
The summary of the study discussion of the findings, recommendation and conclusion occupied chapter five the concluding chapter.
TABLE OF CONTENTS
Title page
Approval
Dedication
Acknowledgement
Abstract
Table of contents
CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Justification /significance of the study
1.5 Scope / or domination of the study
1.6 Research Hypotheses
1.7 Assumption of study
1.8 Definition of terms.
CHAPTER TWO
2.0 literature review
2.1 Definition of secretary
2.2 Types and qualities of a Good secretary
2.3 Duties of secretary
2.4 Problems in performance of their duties
2.5 Government establishment
2.6 Problems of government Establishment
2.7 Secretaries and government establishments
CHAPTER THREE
3.0 Methodology
3.1 Research design
3.2 Area of the study
3.3 Population of the study
3.4 Sample and sampling procedure
3.5 Instrument for data collection
3.6 Validity of the instrument for data collected
3.7 Reliability of the instrument
3.8 Method of data collection
3.9 Method of data analysis
CHAPTER FOUR
DATA ANALYSIS
Presentation and analysis of data
CHAPTER FIVE
5.0 Discussion on findings and conclusion
5.1 Discussion of result
5.2 Implication
5.3 Recommendation suggestion
5.4 Limitation of the study
Conclusion
References
Appendix or Appendixes
THE ROLE SECRETARIES TOOL FOR ENHANCING THE QUALITY OF SERVICE RENDERED BY GOVERNMENT ESTABLISHMENT (A CASE STUDY OF UNIVERSITY OF NIGERIA, ENUGU CAMPUS)
ABSTRACT Secretaries as important organs of government establishment and organization perform essential functions in these establishment. For the purpose of this research work, the definitions, qualities and duties secretaries are examined. In doing the stated function a secretary stands as a potent instrument for the improvement of the various... Continue Reading
THE ROLE SECRETARIES TOOL FOR ENHANCING THE QUALITY OF SERVICE RENDERED BY GOVERNMENT ESTABLISHMENT (A CASE STUDY OF UNIVERSITY OF NIGERIA, ENUGU CAMPUS) ABSTRACT Secretaries as important organs of government establishment and organization perform essential functions in these establishment. For the purpose of this research work, the definitions,... Continue Reading
THE ROLE SECRETARIES TOOL FOR ENHANCING THE QUALITY OF SERVICE RENDERED BY GOVERNMENT ESTABLISHMENT (A CASE STUDY OF UNIVERSITY OF NIGERIA, ENUGU CAMPUS) ABSTRACT Secretaries as important organs of government establishment and organization perform essential functions in these establishment. For the purpose of this research work, the definitions,... Continue Reading
INDRODUCTION The establishment and organizations established by government such as public corporation and higher schools whose duties are to provide social and essential services for the development and welfare of it’s citizens operate below expectations. This is because of their inefficient administrates management and control. The consequences... Continue Reading
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ABSTRACT With the major focus of this project in mind which is ““THE EFFECTIVENESS OF COMPUTER OPERATION ON THE INTERNAL ACCOUNTING SYSTEM IN THE GOVERNMENT ESTABLISHMENT”. One should be able to draw the conclusion that: Without the introduction of computer operation to accounting system the old primitive archaic manual data processing... Continue Reading
ABSTRACT Generally, our society today tends to misunderstand who a secretary is and his impact in improving the quality of services rendered by both government parastatals and private sector. As a result secretaries are looked upon and neglected because the society assume that their duties goes beyond typing and writing shorthand. In this project,... Continue Reading
ABSTRACT This research is aimed at identifying competencies required by secretaries in First Bank Nigeria Plc., Enugu. In carrying out the study, questionnaires were developed and administered on secretaries and their bosses in First Bank Nigeria Plc., Enugu. After the analysis of the data, the following were found, competency required of... Continue Reading